Professional Skills
Excellent computer knowledge: Apollo, Viewpoint, ScriptWriter Plus, FrontPage 98 and 2000, Adobe Acrobat Writer, NT 4.0, Microsoft Windows operating system, Access, Outlook, Word, Excel, PowerPoint, and Explorer.
Initiated projects to streamline business processes.
Trained individuals as well as groups.
Efficient problem resolution.
Work Experience
Salon Manager, Foster City, CA
Manage salon guest team, assistants and stylists. Coordinate over 100 guests per day. Implement proficient record keeping by creating databases. Responsible for direct mail program. Inventory Management, including product orders. (2004-present)
Travel Programs Specialist, Corporate Office, San Francisco, CA
Managed, created and posted content to Travel area of company's Intranet site. Analyzed monthly service fee transactions. Maintained databases. Provided procedural support for team of 600 field sales agents. Performed technical training via web conferencing. Established travel policies, procedures and guidelines. Resolved customer complaints. Participated in a variety of special projects, including Global Distribution System selection, etc. Back up to Corporate Travel and Travel Technologies. (2002-2004)
Senior Vacation Specialist, Hayward, CA.
Arranged domestic and international leisure travel: i.e., air, car, hotel, cruises, rail, group, FIT travel, and tours. Developed and maintained client e-mail list advertising promotions. Processed necessary paperwork to ensure efficient transactions and smooth travel. Consistently met and exceeded sales goals. Cultivated client base. (1997 - 1998, 2001 - 2002)
Travel Desktop Specialist, Corporate Office, San Francisco, CA.
Created and maintained Travel Business portion of company Intranet using Word, Adobe and HTML. Established travel policies, procedures and guidelines. Produced guidelines for booking travel via the Internet. Performed user acceptance testing of new desktop applications. Part of Business Process Redesign team. Worked back up for Internal Travel Systems Support Help Desk. Performed troubleshooting for Apollo computer reservation system and NT workstation problems for over 800 users. (1999 - 2001)
Travel Education Specialist, Corporate Office, San Francisco, CA.
Trained employees on Apollo computer reservation system, Internet and Intranet use, e-mail functions, plus basic computer skills. Created class materials. Conducted classes on destinations such as the South Pacific and Disney. Assisted in planning annual “Travel Congress” two day convention with over 400 attendees. (1998 - 1999)
Manager, The Station, Fremont, CA.
Ordered and stocked product. Managed inventory control. Responsible for balancing cash. Supervised staff. Designed product displays. Greeted customers by name. Initiated “wish list program” resulting in increased sales and fewer merchandise exchanges. Rejuvenated bulk mailings. (1992 - 1997)
Travel Agent, Warm Springs Travel, Fremont, CA.
Arranged domestic, international and corporate travel. Responsible for business in the absence of the owner. Established and maintained company health care account. (1995 - 1997)
Travel Agent/Bookkeeper, Americana Travel, Fremont, CA.
Planned domestic, international and corporate travel. Created promotional flyers. Maintained mailing list. Responsible for daily, weekly, and monthly bookkeeping. (1993 - 1995)
Education
Travel Courses Include:
ICTA Destination Specialist, South Pacific (2002)
Certified Travel Agent (1999)
Aussie Specialist (1996)
Santa Barbara Business College, Travel and Leisure (1992 - 1993)
Multiple Travel Destination and Vendor Certifications (1992 - present)
Computer Courses Include:
HTML/FrontPage (2000)
Designing for the Web (2000)
Health Courses Include:
Certified Massage Therapist (2002)
Fundamentals of Acupressure (2002)
Esthetics (2004)
References available upon request.
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