ASHOUR B. BEBLA
Home: (408) 927-9002
Mobile: (408) 209-5574
San Jose, California 95120
abebla@hotmail.com
OBJECTIVE: IT / ENGINEERING MANAGEMENT
PROFILE
Over 15 years of experience in Information Technology and Services field.
Strong working background in eBusiness, IP Networking, Information Technology Management, Project Management, Major Applications/ Systems Implementation, Production Services Analysis, and Cluster Systems Management.
Management responsibilities include overseeing a diverse group of engineers, including network, business analysts, systems and application developers, network designers and support, domestic and international.
Qualified in analyzing, and recommending existing and future hardware, vendor management, software, and networks.
Excellent interpersonal communication and public relation skills.
Ability to lead, schedule, determine priorities, and meet critical deadlines in a fast-paced environment.
TECHNICAL KNOWLEDGE
Tools & Languages: Office 2xxx, Exchange, Lotus Notes, Visio, Great Plains and Front Page, Oracle, SAP, MS SQL, FileMaker Pro, Powerhouse, Remedy, Siebel, MS Project; C, COBOL, Basic.
Hardware: HP, Sun, VAX/Alpha, Intel-based (HP, DELL, Compaq), Macintosh, Routers, Hubs, Bridges, Repeaters, Controller, DSU/CSU, F5, NAS, DELL, HP, EMC and Net App SAN solution.
OS & Networking/Tel: UNIX, Open VMS, Windows NT/2000/XP, Mac OS 9&10, VPN, TCP/IP, Fiber Optic, OCxx, DS3, ADN & T1, ISDN, DSL, Frame Relay, and Nortel Norstar phone system.
PROFESSIONAL EXPERIENCE
E&E COMPUTER COMPANY San Jose, California 2003 Present
Director, Information Technology
Fielded customer support concerns and troubleshoot servers, networks, workstations and peripherals. Analyze, plan and design installations before procuring systems to meet customer specifications.
Managed state-wide implementation of SAP for Administrative Office of the Courts of California (AOC). Reviewed network architecture for stability reliability to host applications.
Performed complete computer system makeovers for key clients, in partnership with Robert Half International, Microsoft, and Protiviti. Orchestrated full project lifecycle in upgrading client systems that expedited processes, response time and increased productivity.
Instituted processes and policies that minimized downtime through virus prevention and mandatory periodic password changes that resulted in faster, safer and cleaner systems.
PHILIPS SEMICONDUCTORS San Jose, California 2001 - 2003
Global E-Business Support Manager/Project Manager
Tracked applications availability from WAN and LAN. Ran daily access and troubleshooting reports. Checked email logs, support staff and coordinated with European and Asian colleagues regarding projects and budgets. Supervised team of 24/7 technical support staff worldwide and created all process workflow documents.
Improved global support for over 20,000 customers by 18%. Developed and implemented global SLAs.
Enabled customers and partners to authenticate and access secure site that complied with security policies.
Implemented of Reverse Proxy and Digital Certification project for domestic and global extranet customers, utilizing Netegritys SiteMinder authentication and VeriSigns digital certification technology.
Managed the initial implementation of the BEST/PBE (Business Excellence Through Speed and Teamwork/ Philips Business Excellence) A COBIT based control practices process.
EXODUS COMMUNICATIONS, INCORPORATED Sunnyvale, California 2000 - 2001
Senior Network Design and Implementation Manager
Built and managed seven design and implementation engineers in US and Europe.
Served high-profile clients including Yahoo, Google, Microsoft and Macromedia through designing and interconnecting devices within production network that ensured scalability across entire network.
Managed global migration of eight existing and five proposed Internet Data Centers into Exodus model that better served millions of users worldwide. Met and exceeded SLAs with minimum downtime.
LEASING SOLUTIONS, INCORPORATED San Jose, California 1998 - 2000
Director, Information Technology
Selected as Director of IT for $3 billion US-based computer systems and network leasing company. In charge of budgets, project management, staff training and vendors. Oversaw 14 technical and administrative staff in daily operations.
Skillfully negotiated contracts by utilizing knowledge of systems combined with diplomatic approach that led to better pricing and savings for company.
Managed Y2K project, implemented Internet-based electronic leasing software and Lotus notes worldwide while improving systems security. Led to streamlined global operations and enhanced services.
CITY & COUNTY OF SAN FRANCISCO San Francisco, California 1989 - 1998
Director, Information Technology Department Department of Human Services
Ensured all IT systems functionality, updated software and hardware. Worked closely with staff, colleagues and upper management in facing daily challenges. Interfaced with vendors to fulfill IT requirements and oversaw staff training budget. Managed projects and studied government policies and procedures.
Saved government over $1.5 million through overpayment prevention and collection by carefully overseeing development and installation of automated system that prevented unnecessary expenditures.
Supervised 24 technical personnel including three direct managers in all aspects of daily operations that supported user community of over 1700. Managed two-year WAN expansion project that upgraded all departmental software, hardware and networks, allowing higher productivity.
Prepared $3.5 million IT department budget that included cost estimates and forecasts.
Instrumental in successful contract negotiations by maintaining honest and open comm. with vendors.
Managed development and implementation of in-house personnel and case management systems for the Family and Children Division that expedited personnel budget preparation, performance tracking, and responses to children in need of assistance.
Apple Computer Inc. Cupertino, California Sr. Systems Engineer 1989
FMC Corp. / United Defense San Jose, California Sr. Cluster Systems Manager 1985-1989
EDUCATION AND PROFESSIONAL CERTIFICATIONS
UNIVERSITY OF PHOENIX San Jose, California Anticipated Graduation in 2007
Master of Business Administration and Technology Management
NORTHEASTERN ILLINOIS UNIVERSITY Chicago, Illinois
Bachelor of Information Science Degree
PROFESSIONAL CERTIFICATIONS & COURSEWORK:
MCSA/MCSE Microsoft Certified Systems Administrator/Engineer
CCNA Cisco Certified Network Associate
Netware Novell LAN Manager 3.11 and 4.10 & MS Windows NT 4.0 Administration
Various Other Courses Including Database Management, Cluster Systems Management, Data Structure, Operating Systems Theory, Systems Analysis and Enterprise Network Management
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