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MONICA K. PHILLIPS
ACCOUNT MANAGER
E-mail MonicaP@gmail.com
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**PROFILE**
An Account Manager with five years experience in managing
multiple client accounts with accelerated deadlines.
A detail-focused project lead responsible for defining team
processes at a top-rated branch within the company.
**PROFESSIONAL EXPERIENCE**
ACCOUNT MANAGER
Guardsmark, LLC, Los Altos, CA
8/01 – Present
A 500 million dollar revenue company specializing in
contract physical security.
-Manage security schedules for up to 20 accounts including;
Yahoo!, El Camino Hospital, KPMG Consulting,
CB Richard Ellis and E & J Gallo.
-Communicate with clients regarding the quality of service
provided, while continually reviewing contracts,
resolving inquiries and enhancing services.
-Named #1 most profitable branch across the nation as well as
earning top commission year after year by creating
budgets and reducing expenses.
-Collaborate with other security professionals to identify
current trends and solutions to common industry
challenges.
ADVERTISING ACCOUNT COORDINATOR/INTERN
Berlin Communications, Palo Alto, CA
6/01 – 8/01
An Advertising Agency working together with local
organizations in preparing exceptional print ads for national
accounts.
-Assisted in managing and coordinating corporate accounts,
activities and materials for publication release.
-Worked with media buyers to wrap up creative files and spec
sheets for release to local and domestic magazines.
-Maintained master calendars and schedules to track deadlines
and ensure on time delivery to publications.
-Created post campaign presentations for evaluating response
rates and successes.
CUSTOMER SERVICE REPRESENTATIVE
Netflix.com, Los Gatos, CA
11/99 – 6/01
Online DVD rental store.
-Investigated fraudulent abuse of DVD delivery service and
worked closely with the United States Postal Service
to resolve customer shipping inquiries.
-Researched customer accounts to identify technical issues,
track shipments and orders, and handle billing questions.
-Provided customer support through phone, e-mail and live chat.
CLUB COORDINATOR/INTERN
LIVE 105 KITS 105.3, San Francisco, CA
1/95 – 4/96
Popular San Francisco radio station playing rock alternative
music.
-Assisted in the production of “The Alex Bennett Morning Show”
and coordinated promotional events for offsite
programs and live audiences.
**EDUCATION**
Bachelor of Science, Advertising
San Jose State University, San Jose, CA
**SKILLS**
Reliable team player, strong organization skills, resourceful
problem solver, meets critical deadlines with
a positive attitude.
Notary Public
Microsoft Office suite: Word, PowerPoint, Excel
Adobe Photoshop
Mac and Windows platforms
Filemaker Pro
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