|
| Writer, Technical Writer, Marketing (sunset / parkside) |
| Photo & Video : Video |
| 03/15/06 |
Elizabeth Daniels-Sidon
Summary——
Published writer with twenty years experience as a content provider and communicator; 10 years experience planning, creating, editing, and updating technical documents for end-users, system administrators, and developers. Excellent relationship skills and proven ability to lead and manage projects from start to finish. Innate curiosity, excited by innovative ideas, intuitive in approaching complicated subject matter.
Authoring Tools: Adobe FrameMaker, Microsoft Office, Adobe Acrobat, PaintShop Pro, Visio,
PhotoShop, XMetal (XML), HTML, Visual Source Safe, and WinCVS
Technologies: Familiar with Network Security, Security Encryption, Video Streaming, VoIP,
Computer Telephony, PBXs, Networking, TCP/IP and Databases
Systems/Hardware: UNIX, Mac, Windows 2000/NT, Solaris
Other: Trade show, marketing and public relations experience
Experience——
Management
Manager: Symantec Corporation, Redwood City, CA
04/02 to present, promoted from Senior Technical Writer (02/04)
_ Manage team of four writers in creating web-based cross-platform help and print documentation including style guides, procedural guidelines and project proposals.
_ Represent team in manager’s meetings and trainings, technical writer’s community calls, and localization efforts throughout Symantec.
_ Hire and train junior technical staff.
_ Write, edit, and diagram (including schematics and flow charts) network security documentation for system administrators, working closely with project managers, engineers, and QA.
_ Use Adobe FrameMaker, Acrobat, PhotoShop, and XMetal, RoboHelp, HTML, MS Word, Visio, and
PaintShop Pro to create print and online documentation.
Contract Writing
Editor: EPRI, Palo Alto, CA
10/01 to 12/01
_ Managed budget allocations and flow of complex scientific documentation through editing, prepress and print production timelines.
_ Used MS Word and Adobe Acrobat to create print and online documentation.
Technical Writer: Cisco, San Jose, CA
10/01 to 12/01
_ Updated and edited web-based content for engineers on Cisco’s e-Learning website, including updating links throughout a vast array of HTML pages and organizing content to appeal to the user’s sense of purpose and aesthetics.
_ Used Dreamweaver and HTML to create and post web pages.
Technical Writer: RSA Security Inc., San Mateo, CA
01/01 to 12/01
_ Led team in migrating an entire suite of print documentation to web-based cross-platform help, including creating an online help style guide and cascading style sheet.
_ Wrote and edited security encryption documentation for system administrators and end users, working closely with engineers, QA and other writers.
_ Developed departmental website, including templates, cascading style sheet, and graphical images.
_ Used Adobe FrameMaker, Acrobat, PhotoShop, and RoboHelp, Dreamweaver, HTML, MS Word, and
PaintShop Pro to create print and web-based documentation.
Technical Writer: Burst, San Francisco, CA
09/00 to 12/00
_ Wrote, edited, and diagramed (including schematics and flow charts) video streaming documentation for system administrators, working closely with project managers, engineers, and QA.
_ Used Adobe FrameMaker, Acrobat and MS Word to create print and online documentation.
Technical Writer: StarVox, Inc., San Jose, CA
07/99 to 07/00
_ Led team in migrating an entire suite of print documentation to web-based cross-platform help, including creating an online style guide and cascading style sheet.
_ Wrote, edited, and diagramed (including schematics and flow charts) VoIP documentation for system
administrators and end users, working closely with project managers, engineers, and QA.
_ Assisted with hiring recommendations, training and mentoring of junior technical staff.
_ Used Adobe FrameMaker, Acrobat, PhotoShop, and RoboHelp, HTML, MS Word, Visio, and PaintShop
Pro to create print and online documentation.
Staff
Technical Writer: Genesys Telecommunications (a subsidiary of Alcatel), San Francisco, CA
09/96 to 12/98
_ Wrote, edited, and diagramed (including schematics and flow charts) computer telephony documentation for system administrators, end users and developers, working closely with project managers, engineers, and QA.
_ Assisted with hiring recommendations, training and mentoring of technical staff.
_ Used Adobe FrameMaker, Acrobat, PhotoShop, and RoboHelp, HTML, MS Word, Visio, and PaintShop
Pro to create print and online documentation.
Office Manager: American Brandy Association and Alper and Associates, San Francisco, CA
11/91 to 09/96
_ Assisted marketing director with trade shows and correspondence.
_ Managed general ledger accounting and association member accounts and relationships.
_ Maintained computer network and provided software training to staff.
_ Created relationships with vendors for printing, catering, office supplies, etc.
Public Relations: United Home Health Services and Hershey Medical Center
01/87 to 09/91
_ Wrote and edited employee newsletter for nurses.
_ Developed informational brochures and managed public health screenings.
_ Assisted in organizing trainings for community mental health educators.
Education & Training——
Introduction to UNIX 2002
UC Santa Cruz Extension, San Jose, CA
Amrita Institute of Computer Technology 2000
Web Design, Kerala, India
Bachelor of Arts 1986
Michigan State University, East Lansing, MI
Overseas Study 1984
University of London, English Literature and Shakespeare, London, England
|
|
