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| Would like a long term perm position! (walnut creek) |
| Cars & Trucks, Etc. : Auto Parts : Electrical |
| 03/15/06 |
Objective
Utilize my current skills and obtain new skills for advancement and success.
Experience
iTradeNetwork
Customer Service Representative
January 2006-March 2006
Worked with iTradeNetwork’s suite of workflow solution products to respond to general customer questions. Identified decision makers to determine customer needs. Worked with trading partners collaboratively to accomplish solutions. Managed customer relationships while working through technical implementation issues.
Kelly Services- Employment Agency
Longs Drugs, WIMS Help Desk
May 2005-January 2006
Assisted with implementation of chain wide ordering system. Utilized advance skills in Microsoft Excel to clean and true client inventory records. Operated a support desk for vendors requiring assistance with the transition. Maintained tracking for deadlines and applied excellent customer service in an inbound call center environment. Utilized various database programs within Long’s to assist vendors.
Stewart Heating & Air Conditioning
Service Manager
August 2004-November 2004
Responsible for all aspects of Accounting in QuickBooks for Service Department including Technician Payroll, Commission, Collections, Commercial & Residential accounts. Commercial Account Maintenance including, contracts, estimates & appropriate follow through. Heavy Marketing Schedule including postcards, letters & mailings for Service Department. Dispatch & track all service appointments as well as answering all incoming calls. Produce Sales/Service Revenue per month for department. Order Office Supplies, Parts & Assign Purchase Orders.
Fidelity National Home Warranty
Authorizations Representative
January 2004-June 2004
Worked in the Claims Authorization Center handling a high volume of warranty authorization claims. Assisted in lead responsibilities during the swing shift. Knowledge of contracts in five different states as well as contract knowledge with various vendors. Responsible for assisting the Customer Service Department in inbound calls.
Deer Valley Electric, Inc.
Office Administrator
April 2003–December 2003
Managed schedule for electrical contracting jobs for residential, retail, and warranty company customers. Worked in a rapid paced environment to maintain excellent relationships with home warranty companies and their clients. Introduced & implemented procedures for improving workflow and employee productivity to help reach the company’s financial goals. Human Resources responsibilities included reviewing and interviewing new employee candidates, maintaining employee and department of transportation files, implementing employee productivity improvement procedures, and managing employee workflow.
BJ’s Tow
Office Manager
August 2002–Febuary 2003
Obtained high rate of retention for private property & government agency contracts. Processed Liens in ‘Fox Tow’ program synchronized with California Department of Motor Vehicles. Created marketing material using Microsoft Publisher including mass merge mailings. Was responsible for dispatching 11 company trucks and drivers. Handled inbound and outbound calls with owners of vehicles and insurance companies as well as government agencies.
Education
Liberty Union High School Brentwood, CA
Diploma
Los Medanos Community College Pittsburg, Ca
32 Units Completed
Intuit Training Certification San Francisco, CA
Completed Two day “Mastering QuickBooks” seminar
Skills
10-Key by Touch
Fax Machine
Internet
iTradenetwork Portal
Microsoft Excel
Microsoft Outlook
Microsoft Power Point
Microsoft Publisher
Microsoft Word
QuickBooks Accounting
Typing 60-65 WPM
Vehicle Liens / DMV
References available upon request
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