Darlene LaCorte
www.eastwestsupport.com
info@eastwestsupport.com
As my resume indicates, I possess professional experience in customer service, recruiting, training, management, telesales and administration. As a customer service representative, I maintained daily contacts with clients to clarify requests, provide information, and schedule orders. As a professional trainer, I became skilled at providing new employees with a comprehensive orientation into our company’s philosophy, products and business practices. As a business founder, I have learned to think quickly on my feet, and I have gained tremendous confidence in my capacity as a communicator.
As part of my professional experience, I have learned to interact well with people of all types of personalities, from all walks of life, and with all kinds of cultural or social histories. To my mind, effective client relations is about maintaining a friendly professionalism at all times, and being willing to listen and genuinely care. Once you have interviewed me, I'm confident that you will see me as an excellent fit for this position.
I would imagine that there will be a lot to learn in your company, and that your position will require high intelligence. Yet I know I can do it. Whatever new skills are required in order to succeed in your organization, I can learn them quickly. I am very interested in gaining this experience, and would be more than willing to put in extra hours to acquire these skills in a rapid fashion. I am very motivated to expand my range of skills in this competitive work environment.
In regards to my salary requirements, I am available as a full time resource for just $799 per month. By choosing to hire me, you will save tens of thousands of dollars each year without any sacrifice in quality of work production. In addition, I am able to offer my services to you as a full time independent contractor. This means that you will not incur any employee taxes, nor will you incur any added costs of an employee benefit package.
If you choose to hire me, I will be working for you from my own home office. This office is fully equipped with everything that I need to begin working for you immediately. I am using a 2005 Dell laptop with a broadband internet connection, and I have already set up a dedicated phone line that can be used exclusively for my work in your company. If you choose to hire me, I can literally begin working for you today.
If you are interested in discussing my qualifications further, I would be pleased to have the opportunity to speak with you. Please feel free to contact me email. I reply to all responses within 12 hours. Thank you very much for your time and consideration.
Kind regards,
Darlene LaCorte
www.eastwestsupport.com
info@eastwestsupport.com
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RESUME OF DARLENE LACORTE
www.eastwestsupport.com
info@eastwestsupport.com
OBJECTIVE
A professional career where I can learn and apply my knowledge, abilities and skills; and continue to grow and be challenged.
SUMMARY
• Over 2 years of customer service and professional training experience
• Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. Fluent in both English and Tagalog.
• Strong leadership skills; ability to prioritize, delegate tasks, and make sound decisions quickly while maintaining solid focus.
• Known for enthusiasm, persistence, follow-through, and fostering collaborative relationships to resolve concerns and ensure project completion and success.
• Computer Literate. Knowledge of Microsoft Office Applications as well as other business application software such as QuickBooks and Access. Experienced in Business Report Writing.
• Well oriented in an office environment. Facility with all common office tasks – can file, fax, work with databases, manage schedules, make business calls, etc. I type at 65 wpm.
• Garnered several academic awards for excellent command of English. Can charm through my voice and spoken word, and can weave intricate, compelling essays, short stories, and poetry. Also versed in visual and musical arts.
EXPERIENCE
2004-Present East West Support International, Manila, Philippines
President and Founder
East West Support International is an international staffing agency whose mission is to provide top tier support services to small businesses throughout the world. As the founder of East West, I have played an instrumental role in many aspects of the company’s evolution. I have recruited and trained staff members, architected the website, attracted investors, assisted in creating the company office, and developed many of our core business processes.
2004-Present Arrows Chem-Dry, Alameda, CA
Customer Service Representative and Marketing Assistant
As a marketing assistant and receptionist, my responsibilities include but are not limited to: following up with current customers to verify that they are satisfied with the qualify of our work, confirming appointments, calling our existing customer base to inform them of company promotions and discounts, serving as account manager for various internet marketing strategies, posting advertisements on select websites, handling customer complaints issues in a timely manner, and scheduling new job orders.
2003-2004 Dynapharm International, Manila, Philippines
Professional Trainer and Business Consultant
As a professional trainer for Dynapharm International, I personally trained and educated hundreds of new employees about our company, our products and our business practices. After a few months I was promoted to the role of senior trainer. In this new role I was responsible for training many of the company’s junior trainers. In addition, I delivered a number of strategic presentations whose purpose was to attract potential investors into our company.
EDUCATION
2003-2004 University of Perpetual Help, Las Pinas City, Philippines
Studies in Business Administration and Theology
ADDITIONAL ACTIVITIES
Avid player of competitive sports - tennis, table tennis, chess, and word games. Church youth leader and ministry worker for children from urban areas.
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