Are you successful and experienced in selling services you fully endorse? Are you great with people and very efficient? Are you looking for a place to work that really appreciates your efforts? Are you a go-getter, hard worker, driven to excel but still a really, really nice person with scruples, morals and values??
If so, we invite you to apply for our position. We are a successful eight year old small family-run massage & wellness center providing great services for stressed-out, over-worked, injured, or just plain folks who need/want help getting " well" and feeling better through massage, rehabilitation, weight-loss programs, ergonomic education a variety of other “wellness” services.
Because we are a small business the job really is a ‘Jack/Jill-of-All Trades’ position that encompases everything from new business development, warm-business re-generating, marketing, writing copy, newsletters and press releases, and also running the front desk and helping with the day-to-day business needs.
Our success is based upon our reputation – unparalleled skill in the therapy we provide and outstanding customer service. We are the only company in our industry to offer a 100% satisfaction guarantee or the client doesn’t pay for their service! We must insure they are happy from that first initial contact with our company all the way through until even long after they leave! We offer premier service and therapy so you must also represent that!
In addition you will help the Director with everything from the tiniest detail to the biggest tasks and be able to “run the show” when she’s not there. It’s imperative you get along with a diverse group of people everyday, follow instructions and the systems which are in place, and yet, be self-motivated to see and take care of what is needed or suggest new things to enhance what is already in place.
Please note that even though this position handles reception and office tasks, it is also a sales position which will be done while you’re on shift in-house, but also outside sales will earn you higher commission. (Please be well studied in (non- hard-sell) consultative selling techniques.)
Requirements
At least 1 year of experience in outside sales and marketing as well as strong office skills. You will have some knowledge of the spa, wellness or health care industry.
• Multitask without mistakes
• Ability to offer sincere customer service
• Superb phone skills
• Maturity and Confidence
• Great work ethic
• Comfortable using the Internet
• Proficiency in Word, Excel, FileMaker Pro and Entourage
• Fast, Efficient Macintosh computer skills
• Accurate data input
• Effective time management
• Excellent verbal and written communication
• Extreme attention to detail
• Self motivated and ability to excel with minimum supervision
• Sales & Marketing success
Compensation
Salary plus unlimited monthly commission / bonuses based on your superb performance and new- biz development.
(Health care may also be negotiated as part of your base.)
You will also have access to the exercise studio when its not in use, monthly free massage, and discounts on services for family.
2 week trial – You’ll know and we’ll know if it’s a good fit for us both!
INFRONT of THE SCENES: Help us create a warm professional environment both in person, on the phone and in written correspondence where our customer (most) always comes first. You will answer questions and consult with clients so we are sure they are appropriately scheduled. (we will train you - but an understanding of the types of services we offer would be a huge plus!)
BEHIND THE SCENES: Reception/Front Desk Shifts:
Almost everything is protocol and procedural. So your ability to follow P & Ps is paramount. You will handle a two-line phone system, two Machintosh computers (you MUST know Mac OSX), a fax machine, copier and know how to do all the basics such as process credit cards, spell and file.
You will also be asked to do some light cleaning (bathrooms too!) and daily maintenance of the office such as sweeping the front sidewalk and porch, recycling, changing light bulbs, and watering plants.
The position entails scheduling up to four rooms simultaneously, handling client payments, pulling charts, speaking intelligently with physician’s offices, insurance companies, patients, clients and other businesses.
Writing skills will be needed for basic correspondence and help with press releases, web content and our newsletter.
SALES: If you want to Add this - On Your Own Time For Commission:
- Identification of potential new clients and markets
- New business development
- Maintaining and expanding relationships with existing accounts
- Creation of proposals
- Closing the deal
Please go to our website http//:www.DiamondWellness.com to be sure we are a company that matches your needs.
Please call 415-921-1206. Leave a voice message with why we should hire you, your days/ times available for both interviewing and then if chosen availability for work and your salary requirements. If appropriate, we will respond and ask for your resume.
Since we are so very particular of who we hire - we will be responding to voice mails now through March 20th unless the perfect person (you!) comes along right away! We will begin interviews soon and if we hire you - the job can begin immediately.
Thanks for your interest! And we look forward to hearing from you.
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