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| Ticketing Operations, Customer Service/Support |
| Farm & Horses : Training |
| 03/15/06 |
Krys Juszcze
Home: (925) 218-4155
Cell: (707) 290-3906
To Whom It May Concern:
If you are seeking a skilled and outgoing employee, I would appreciate the opportunity to discuss your needs and objectives with you. The accomplishments noted within the accompanying resume will illustrate the value and vision that I can bring to your team.
For the last three years, I have led various project implementations, and providing Customer Service and Support for the customers of the Oakland Football Marketing Association.
My expertise includes strong hands-on technical skills with Paciolan, Tickets.com, and Ticket Master systems. Furthermore I have proven the ability to work in a high-volume call center, along with the ability to resolve ticketing issues in a professional timely fashion.
In review of your company’s objectives and possible openings, I believe that my experience is in perfect line with your current needs. If your company is looking for a dependable, results-oriented professional with a solid performance track, I would be interested in speaking with you to discuss the value that my strengths and experience can bring to your search. I can be reached in confidence at all the above telephone numbers and look forward to hearing from you.
Sincerely yours,
Krys Juszcze...
Resume of Krysztof A. Juszcze
220 Cleveland Ave. Bay Point CA. 94565
(925)218-4155, (707)290-3906 cell
IMMEDIATE CAREER OBJECTIVE
To obtain a position within your company that will enable me to demonstrate my ability to succeed and surpass expectations, while incorporating verbal, written, and technical skills that I have achieved.
PROFILE OF QUALIFICATIONS
• Self-starting, highly disciplined and extremely well organized.
• Patient, tactful and diplomatic. Friendly, outgoing, and enthusiastic.
• Possess excellent communication skills in both written and oral expression. An active and effective listener. Equally fluent in English and Polish.
• Capable of adapting and adjusting to various work situations and rules.
• Highly experienced with Microsoft office 2000, Paciolan Data-base systems, and Tickets.com systems.
• Currently typing 40+words per minute.
• Dedicated to continuing professional growth and self-development.
WORK EXPEIRIENCE
GROCERY CLERK. Albertson’s, Vacaville, California, April, 1998 through Feb, 2000.
Union Local 3739
Performed competently in multiple departments including the full service deli, meat and fish, produce, and front end check stand departments. Three times a week I assisted in the receiving department accepting and unloading stock coming into the store. Experienced in using a forklift, pallet jack, meat slicer, and a cardboard bailer. Working also as a checker gaining valuable cash handling experience.
OAKLAND ATHLETICS BOX OFFICE 2002 – 2003 major league Baseball seasons.
Assisting with day of game sales at the Oakland A’s box office.
CUSTOMER SERVICE ACCOUNT EXECUTIVE Oakland Football Marketing Association, Oakland Ca. April 2000 through Dec, 2005.
Daily duties include the sale of Personal Seat License Accounts, and financial maintenance of already existing PSL accounts. Processing season ticket orders. Maintaining the technical upkeep of the office’s Hardware, and Software. Accommodating existing clients on the day of the games, as well as soliciting new ones for the future.
CLIENT SERVICES REPRESENTATIVE Tickets.com
Concord Ca. Dec 12 2005 through present.
Creating events and models for non-standard and series events. Assisting client box office staff with initial training, follow-up training, and phone support for sellers, accounting staff, and management.
I have provided client support while events are on sale and during performance times, along with fulfilling box office duties including selling tickets, will-call, settlement, advanced printing etc... In response to the clients needs.
EDUCATION
High School graduate, and currently furthering my college education through the Contra Costa Community College, and the Cal-State East Bay system working towards a degree in Cultural Anthropology. I am scheduled to graduate on time in December of 2006.
DESIRED SALARY
35-40k yearly
*Professional references will be delivered upon your request.
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