Inside Sales Campaigns & Call Center Management
· Top producer and sales leader in eliciting funds, selling subscriptions, signing up members, dials, goals, quotas and customer satisfaction.
· A results-driven closer, excels in product knowledge, communication skills and customer-service.
· Can train staff to regard a “no” as the beginning of a conversation rather than the end, how to build sales on a series of minor agreements, to stay focused, avoid overtaking, to use silences effectively and to create a “mood of yes.”
· A trained listener of client’s and customer’s real needs as opposed to perceived needs and who knows the difference between a “wet” and “dry” opening.
· The ability to take the customer’s point of view, developing rapport and finding areas of interest.
· Can write effective scripts that get results.
Customer Service Rep
· Managed Central Reservations, a busy front desk serving customers seeking use of city’s rental facilities.
· Managed and booked reservations for ball fields, tennis courts, lodges, reception halls, park use permits, golf clubs, sports and aquatics.
· Trained and Managed a staff of 4 in customer service.
· Wrote up daily and weekly reports on Excel.
· Handled cash and checks and made daily bank deposits.
· Addressed comments and criticism from customers and implemented changes.
· Wrote up policies, procedures and rules for customers in a clear and understandable format.
· Visited facilities to insure they were safe and lived up to billing.
· Hired and fired.
Marketing / Account Management / New Business Development
· Led Direct Marketing for F500 high-tech firm in Dayton of technical hardware and usage to become the database of choice in this market for the legal and media-related industries.
· Led sales team (15+), new business development, training, trade shows; led research and focus groups for a company-wide price restructuring based on my model and results.
· Organized, detailed professional who can manage accounts, place orders, and turn in follow-up paperwork in a neat and timely fashion.
· Knows how to deal in image, write marketing plan and has project-management experience, from concept to execution to wrap-up.
· Opened office in Sacramento with a staff of seven.
· Writes scripts and sales collateral.
|
