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For my complete resume please browse to:
Albert's Resume
Albert Bricker
351 Turk Street
#515,
San Francisco, California 94102
415-845-3405 • 415-292-5765
• albertb@ddcsupport.net
Technology Coordinator • Computer Repair Technician
Proficient with training in
both direct and virtual settings. Effective with communicating complex,
technical issues to non-technical client base. Committed to community investment
from both financial and quality of environment contributions. Experienced with
grant writing and donor development in non-profit organizations.
Areas of Expertise:
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Hardware Maintenance & Repair |
·
Applications Support |
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·
Networking |
·
System
Administration |
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Training Program Development |
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Non-Profit Organizations |
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Certification: |
CompTIA A+,
Certified Fiber Optics Technician |
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Platforms: |
MS Window Server
2003, MS Windows 2000/XP,ISA Server 2004, SharePoint Portal Server 2003,
Small Business Server 2003, MS Exchange Server, MS Class Server 4.0 |
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Applications/Tools: |
MS Access, Excel,
FrontPage, MapPoint, Outlook, OneNote, PowerPoint, and Word; MS Small
Business Accounting, Defender, OfficeLive, OneCare, and Messenger;
Quicken 2006 Professional, eCommerce Solutions, Norton Antivirus/System
Works |
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Networking: |
Domain Controllers,
DNS, DHCP, Terminal Services, Remote Desktop, File/Print Server,
Web/SharePoint Services, Remote Administration, VPN and Wireless
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DIGITAL DIVIDE COMPUTING,
San Francisco,
California 2005 –
Present
Provide sales and service
for desktop technology via eBay store and web presence at
www.digitaldividecomputing.net, a full service, internet based retailer of sales
and service for computer hardware.
Operations Director
Serve as on-site and virtual
troubleshooting resource for customer issues. Build, customize, maintain, and
support desktop, laptops and peripheral equipment. Offer ongoing, low-cost
equipment and workforce training to businesses and community residents that may
find alternatives cost prohibitive. Specialize in system administration
consultation with non-profit organizations, educational institutions, and after
school programs.
SHIH YU-LANG CENTRAL YMCA, San Francisco,
California
1997 – 2005
Served in progressive roles
for local
branch of the nation’s largest non-profit community service organization.
Technology Coordinator,
2004 – 2005
Supported and developed the
technological infrastructure critical to delivering organizations goals. Devised
all polices and procedures, including maintenance, repair, upgrade, backup,
recovery, facility rental/use, and acceptable use for the
Central CTC.
Provided user assistance and
troubleshooting. Collaborated with program director for grants application.
Presented program overview to potential donors, including materials creation and
success stories. Created policies and procedures for integrating hotel network
into the Central CTC network. Enhanced facility security system by
enabling realtime internet monitoring and recorded video for law enforcement.
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