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| Technical Writer, Trainer, Curriculum Developer (fremont / union city) |
| Construction : Tools Electric |
| 03/15/06 |
Joan Mirsky
mirsky0909@aol.com
510-441-8072
From the product lifecycle, new and existing product development, quality assurance, and training, in areas such as finance, insurance, telecommunications, legacy systems, disaster recovery, security, and cutting edge computerized applications, I meet target deadlines while keeping a sense of humor.
For samples, please use the following:
1. Navigate to the Sun.com Website,
2. Enter Complete.docs.sun.collection.
3. Enter iPlanet and or iUniverse in the Search box.
4. Select any Biller or Buyer Xpert product.
The type and list of documents includes: highly technical manuals, manuals for novice users, and white papers.
My entire portfolio is quite extensive and I can bring it with me to an interview.
I am currently traveling for work and for interviews; please contact me by leaving an email at mirsky0909@aol.com.
If you are searching for someone who can be productive from the start, autonomous or part of a team, and can quickly change priorities depending upon the organization's needs; you are looking for me.
Objective: Position using my technical writing skills including: problem solving, project management, analysis, research and development, training, writing and oral communications, supervision, and detail.
2005 Technical Writer, Editor, Consultant Walt Disney Company
Co-authored, created, and edited 150+ books on Disney's history for sale at various Disney locations. Adding and initiating new material to the theme park Websites.
2005 Technical Writer, Trainer, Consultant Provident Credit Union
Created NEOT (New Employee Orientation Training) for applications including, Microsoft Outlook, Word, and Excel. Developed a new training course for proprietary financial application, SPECTRUM. Delivered training and assisted in Train-the-Trainer development. Created and updated all SOX data manuals. Wrote and maintained new UI for NEOT system.
2001-2004 Tech Writer, Trainer, Consultant-Intermittent Cisco Systems, Inc
Tested, analyzed, and debug current and new applications. Platforms include, mainframe, PC, PDA, Handhelds, Wireless, IMs, and Telecom. Manage and obtain data from diverse engineering group located offsite, out of State, throughout the USA. Created and updated all SOX data manuals. Create all standards for upgraded internal company Website receiving 5,000-10,000 hits daily and develop Help applications, Internal documentation for all subjects, including operating systems, disaster recovery, training materials, disaster recovery data, and plan for instituting some deliverables.
1998 - 2001 Director, Technical Writing and Training Sun Microsystems/AOL Alliance
Tested, analyzed, and debugged current, and new applications. User, administration, installation, configuration, customization, API, and backend manuals for Biller/SellerXpert (and CE) its related product line. Creating online help, interactive training manuals, and ancillary and marketing materials, including disaster recovery. Deliver products and training to client base throughout the USA, Europe, and Asia. Created and updated all SOX data manuals.
1997 - 1998 Technical Writer, Consoltant, Intel Corporation
Incorporated hard, soft, and interactive media for Intel’s new venture, Intel Online Services. Created all collateral material for the emerging organization within Intel, all backup and disaster recoveries. Produced procedures and specifications for company wide HR system and Help events.
1996 - 1997 Director, Tech Writer, Pubs and Training NetValue, Inc
Hypertext, HTML, interactive Help systems, for an Internet promotions company. All user, training, operations, specifications, and manuals in varied cross-platforms, including: Windows, NT, Macintosh, and Sun Systems. Creating of corporate style for hardcopy, UI and Web pages, and related materials. Scripting for technical and support issues via interactive Help documentation and related documentation. Workflow, charting, database creation, and administration, incident reporting, quality assurance procedures, and disaster recovery methodologies.
1995 - 1996 Tech Writer, Trainer, Consultant AT&T, Bell Atlantic Corp
Constructed training procedures for technical and nontechnical users. Part of an organization wide integrated Lotus Notes communication database project. Instituted corporate database and technical style for documentation, including Notes documents. Created corporate documentation style, concepts, help, and functionality.
1990 - 1995 Manager, Tech Pubs and Training Bankers Trust Company
Developed and trained users in several modular systems courses in the USA, Europe, and Asia.
Researched, tested, and upgraded IBM and DEC, and emerging Sun data centers. Produced all HR systems documentation procedures and for all hardware/software. Established corporate style for all technology-based manuals and documentation. Formulated and organized troubleshooting, disaster recovery, hotline, and help procedures.
1986 -1990 Dir/Mgr, Lead Writer/Trainer Microcom Software
1982-1986 Technical Writer, Trainer MultiMate Software (Borland)
Education: BS University of Bridgeport
MA (English) University of Bridgeport
MBA program (Finance/Economics), University of Hartford/Connecticut
Product expertise in: (over 300 pieces of software and hardware, including the following)
Access
Adobe products
API code
Bookmaster
Bugtracker
Clearcase
Codesource
Cold Fusion
CRM apps
Crystal Reports
Cygent products
Doc to Help
Documentum
Dreamweaver
Ecommerce suites
Email apps
ERP
Excel
Fireworks
Flash
Forehelp
Framemaker
Frontpage
Handheld apps
HTML
Hypertest products
Intergaid
Interleaf
Java
Java Beans
Javahelp
Lotus
Mac software
MS Project
Oracle products
Outlook
Pagemaker
Paintshop
PDA
Peoplesoft
QA apps
Robohelp
SAP products
Security apps
Snagit
SQLAccess
Adobe products
API code
Bookmaster
Bugtracker
Clearcase
Codesource
Cold Fusion
CRM apps
Crystal Reports
Cygent products
Doc to Help
Documentum
Dreamweaver
Ecommerce suites
Email apps
ERP
Excel
Fireworks
Flash
Forehelp
Framemaker
Frontpage
Handheld apps
HTML
Hypertest products
Intergaid
Interleaf
Java
Java Beans
Javahelp
Lotus
Mac software
MS Project
Oracle products
Outlook
Pagemaker
Paintshop
PDA
Peoplesoft
QA apps
Robohelp
SAP products
Security apps
Snagit
SQL
SybaseAccess
Adobe products
API code
Bookmaster
Bugtracker
Clearcase
Codesource
Cold Fusion
CRM apps
Crystal Reports
Cygent products
Doc to Help
Documentum
Dreamweaver
Ecommerce suites
Email apps
ERP
Excel
Fireworks
Flash
Forehelp
Framemaker
Frontpage
Handheld apps
HTML
Hypertest products
Intergaid
Interleaf
Java
Java Beans
Javahelp
Lotus
Mac software
MS Project
Oracle products
Outlook
Pagemaker
Paintshop
PDA
Peoplesoft
QA apps
Robohelp
SAP products
Security apps
Snagit
SQL
Sybase
TCP/IP
Techsmith products
Telecom
UML
Ventura products
Visio
Visual Basic
WBT
Webex
Websphere
Wireless Web
Wordperfect
XML
TCP/IP
Techsmith products
Telecom
UML
Ventura products
Visio
Visual Basic
WBT
Webex
Websphere
Wireless Web
Wordperfect
XML
I have the ability to write for both a technical and nontechnical audience. Formerly an English teacher and department head, I can parse and diagram an English sentence understanding the correlation between an English sentence and a line of code.
Joan Mirsky
(510) 441-8072 Voicemail
mirsky0909@aol.com
REFERENCES:
Noel GonsalvesManager, DevelopmentNetscape
AOL/former Sun Mgr.Currently at Oracle Corporation
Mountain View, CA
(510) 793-7874
noel.gonsalves@hotmail.com
Della M. Arkison
Manager, Facilities
General Electric/GE Capital Inc.
Norwalk, CT
(203) 845-0852
dma0522@sbcglobal.net
George Klein
Senior Vice President
Compliance Tools, Inc.
New York, NY
(914) 238-8846
georgeklein@optonline.net
Victoria M. Leo
Manager, Human Resources & Training
Cisco Systems
San Jose, CA/Greenville, NC
(919) 270-5143
vicmarney@yahoo.com
Donald Ballard
Manager, Hardware and Software
Cisco Systems
San Jose/Fremont, CA
(510) 745-0705
donballard@comcast.net
Leo Cirino
Senior Vice President Emeritus
United Technologies, Inc.
Norwalk, CT
(203) 226-0034
lcirino@webquill.com
Lynn Bauman
Manager, Human Resources & Training
Provident Credit Union
Redwood City, CA
(650) 508-0300
lbauman@providentcu.org
Janet Froh
Senior Trainer, Human Resources & Training
Provident Credit Union
Redwood City, CA
(650) 508-0300
jfroh@providentcu.org
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