MICHAEL ANDREW EVENS
(925) 305-0436 message/mobile ▪ 1650 Detroit Ave #202 Concord, CA 94520 ▪ Michael_Evens@unforgettable.com
SUMMARY OF QUALIFICATIONS
Mr. Michael Andrew Evens is an accomplished professional (Manager, Program/Project Manager, Business Analyst, Technical Writer and Communicator) with over 15 years of corporate success and entrepreneurial experience leading strategic and tactical planning, change and configuration management, process and methodology management and analysis, complex business and information systems analysis, national and international industry standards implementation and compliance, concise, comprehensive and effective writing and presentation, entertainment industry marketing, analysis and management.
PROFESSIONAL PROFILE
· Accomplished Manager that enables people to succeed professionally and personally
· Tenacious problem solver able to formulate solutions to reduce cost and boost profitability
· Solid Decision maker who is accurate, timely and strategic
· Effective Leader able to streamline process and mentor key individuals to top performance
· Creative and Technical Writer who produces and publishes concise, focused, and understandable material
· Divisive Planner who establishes roadmaps for success
· Tenacious and Perceptive Analyst that can disentangle the most multifaceted and multifarious processes
EXPERIENCE
MICHAEL EVENS CREATIVE CONSULTING
Business Consultant 1998 - Present
Mr. Evens is the principle of this successful business services and consulting practice that focuses on offering program and project management, business analysis, and technical documentation and writing services. He specializes in processes, standards, and methodologies that bring innovation and success to any size organization.
A sampling of top client companies and highlights of recent project engagements include the following:
UNREAL FITNESS – Marina Del Rey, California
Founder 02/2005 - Present
Mr. Evens has created a fitness and health company. Initially focused on nutritional products but now expands over a full plethora of fitness and health; personal training, body sculpting, diet customization, consultation and support. The front-end portal/website guides you to an integrated back-end supply-chain system (sales, distribution, accounting, inventory, shipping and customer service). Thus, allowing the business to virtually run itself.
SONY PICTURES ENTERTAINMENT – Culver City, California
Business and Process Analysis / Technical Communication and Writing / Training 01/2005 – 05/2005
Mr. Evens was contracted by Cap Gemini, Ernst & Young Consulting to design and develop a training course on the Service Oriented Architecture (SOA) for J2EE Web Application/Portal Developers at Sony Pictures Entertainment (SPE). He developed guidelines and processes from best practices and aligned them with the target architecture and framework. His responsibilities also included communication of the design and development process used for the International Film Distribution System (IFDS) and the Global Product Management System (GPMS). He developed use case realization methodologies, developed training materials, training exercises (online hands-on workshops), training logistics and setup and course facilitation.
DNA STUDIO – Beverly Hills, California
Business and Process Analysis / Technical Communication and Writing 12/2004 – 08/2005
Mr. Evens was contracted by DNA Studio to formulate concrete Business Requirement, Functional Requirement, Use Case, and Process information from the concepts of their client, The Coca-Cola Company. The i-COKE music experience is an encapsulation of an online music mixer and music player designed to attract the interest and associate logo and branding with the teenage and the young adult market. It also provides a means of sharing the experience with friends, family, and the internet community. The i-COKE music experience generates brand identification and encourages sales growth. Mr. Evens also created and implemented user, technical and administrative information and publications. See http://www.mycoke.com/index.html?tunnel=cokemusic
WMC MORTGAGE CORPORATION / GE CONSUMER FINANCE – Woodland Hills, California
Business and Process Analysis / Technical Communication and Writing 06/2004 – 10/2004
Mr. Evens was contracted by Architech Solutions to spearhead analysis and technical writing in the consolidation of the IT Knowledgebase for the merger between GE Consumer Finance and WMC Mortgage. He pioneered recommendations regarding how WMC Mortgage could synergize documentation and documentation processes with GECF and implemented standard processes and practices. Mr. Evens also independently analyzed Sarbanes-Oxley (SOX) 2002 compliances.
BANK OF AMERICA – Los Angeles, California
Process Analysis / Technical Communication and Writing 06/2004 – 09/2004
Mr. Evens was retained by Ajilon Consulting to implement the Standard Software Process Framework (DMAIC) from Six Sigma and SEI/CMM methodologies to provide Business Requirement, High Level Design and Low Level Design Documents for the Fleet/Boston integration/merger and Check 21 initiatives.
SBC – San Ramon, California
Business, Systems and Process Analysis / Technical Writing 11/2003 – 01/2004
Mr. Evens was contracted by Collins Consulting to research and analyze the inputs (DARWIN, DAPRE, ILECapp, CLECapp) to the Directory Assistance System. He provided processes for the design of FALCON (new input for Directory Assistance) developed in Java, created the data dictionary and design documentation in CVS and created system flow diagrams and narratives to cover incorporation of existing processes. RUP methodology.
INOVANT (VISA) – San Mateo, California
Business and Process Analysis / Documentation 07/2003 – 10/2003
Mr. Evens was retained by Sun Professional Services (Sun Microsystems) to develop various Architecture, Process, Roadmap, and Requirements documents, researched from the ITIL, for enterprise-wide Open Systems Configuration Management Solutions (Tivoli). He composed presentations for senior management and corporate communications and provided a standard of communication for Sun Professional Services in its interface with Inovant. Mr. Evens received a laptop computer from SPS in recognition of the high quality of services provided.
SHAKLEE CORPORATION – Pleasanton, California
Project Management / Process and Business Analysis / Documentation 11/2001 – 02/2002
Mr. Evens was contracted by Ajilon Consulting to manage the information turnover in a data-center relocation project that facilitated synergism in data processing across the parent company and its subsidiaries. He directed, and managed project and personnel requirements and established procedures, schedules, and checklists. He and his team researched and diagramed system integration, process, and data flow for the financials, manufacturing, sales/distribution, and payroll/accounting systems. At critical stages of system and operations relocation, He prepared and initiated rollback procedures based on his disaster recovery and business continuity plans established during the process analysis phase of the project.
RED HOT WEB – Concord, California
Operations / Marketing / Consulting 04/2001 – 04/2002 and misc.
Mr. Evens joined Red Hot Web as Vice President and COO focusing on web design concepts and strategies, marketing and development tools. In cooperation with the President and Founder, he more than doubled the size of the company's consumer base and asserted controls on product quality (QA), content management and marketability. Mr. Evens then continued as a consultant to develop a sales qualification system that targeted specific markets that increased the contact to purchase ratio and focused on aligning product production with customer requirements. See http://www.redhotweb.com
WELLS FARGO BANK - San Francisco, California
Business Analysis / Technical Writing 11/2000 – 03/2001
Mr. Evens was brought in by Computer Resource Group as a consultant on a corporate-wide computer security and configuration management project. He researched and wrote the planning, design, and development specifications, and other project documentation in cooperation with the Chief Architect, Technical Leads, and Platform Analysts (based on ITIL reference).
He also established documentation standards, processes and methodologies, and communicated vital technical information throughout the project team. In conjunction with other consultants, he built Windows NT and Windows 2000 servers to test custom APIs and BMC InControl server agents and provided step-by-step procedures for duplicating the process for formal quality assurance (QA), testing and user installation.
For a productivity tool, he designed, developed, and implemented a project website, and implemented contact management procedures and practices. He also initiated problem tracking methodologies, implemented change management tools and maintained meeting minutes, notes, and recordings.
BANK OF AMERICA – Concord, California
Project Management / Analysis / Technical Writing 12/1999 – 08/2000
Mr. Evens, as an independent consultant, lead a technically focused group of writers and analysts on specific project threads of the Enterprise Architecture Infrastructure project that was a reengineering of the entire bank's enterprise architecture. The project was to provide bank customers a means to access a “differentiated portfolio” of products and services that were componentized, integrated, and facilitated customer management of their own financial affairs via numerous delivery channels.
Mr. Evens researched and wrote white papers and presentations regarding OOD standards that received ovations from Bank of America and the Object Management Group (OMG). He produced and published CDs that compiled the project's knowledgebase into a hypertext-indexed vehicle for presentations, documentation dissemination, and marketing.
In a supporting role, he implemented and administered the FileNet/Panagon – Configuration/Document Management System, assisted in building Windows NT, Windows 2000 servers, and installed upgraded Panagon systems for testing and QA. RUP methodology.
PACIFIC BELL TELEPHONE & YELLOW PAGES - San Francisco, California
Process Management and Analysis 03/1999 – 11/1999
Mr. Evens was retained by Chen & McGinnely, LLC to research and analyze two change management systems and provided full documentation for management, developers, and users. His responsibilities included communication plans and vehicles for the implementation of formal project management, quality assurance, and software configuration management processes in an effort to better manage the achievement in Capability Maturity Model (CMM) Levels for the entire Business Information Systems Department. He also prepared presentations for strategic visioning for executive management and designed, developed, and implemented the departmental intranet site.
PEOPLESOFT – Pleasanton, California
Performance Reporting Management / Analysis / Technical Writing 03/1998 – 02/1999
Mr. Evens managed performance reporting for Strategic Technical Services that provided developers, customers, and marketing with the information that supported PeopleSoft applications on various configurations of databases, hardware, and operating system platforms. He organized and facilitated a Lab Reporting Workshop for engineers and vendors to consistently, cooperatively, and, in a uniform manner (strict procedure), present findings that could be certified and eventually published.
Mr. Evens worked with engineers and vendors (IBM, Oracle, Sun, Sybase, Hewlett Packard, Compaq, etc.) accumulated, analyzed, organized, and presented information regarding application performance. He also provided feedback to engineers regarding potential processing problems, provided vendors with certified processing results, provided Marketing with published "Performance Reports" and provided information directly to customers regarding performance of specific applications, database, and hardware configurations.
Mr. Evens also worked with Audit and QA to facilitate the effort that enabled the department's first ISO 9000 certification enabling international interchange. He also designed, developed and implemented the departmental intranet site.
WESTERN STAFF SERVICES CORPORATE HEADQUARTERS - Walnut Creek, California
Publications Management / Senior Business Analysis / Release Management 05/1995 – 03/1998
Mr. Evens managed a staff of writers that produced a suite of documentation, curriculum, online help, and training material for a GUI front-end that interfaced with over 300 offices worldwide. The system provided payroll, employee tracking, applicant tracking, customer tracking, and other HR system functionality. His responsibilities also included managing publications regarding the Oracle Financial back-end that ran on DEC Alpha. He developed the writing style and started all the initial writing masters.
Mr. Evens traveled throughout the United States, implemented upgrades to the system, trained staff, and devised improvements to business strategies. He worked closely with the Help Desk and provided materials for customer support, customer relationship management (CRM). He also worked closely with the developer of a strategic prototype system (WIN+) that incorporated easier and faster entry for payroll, "Search and Retrieval," and capabilities for more rapidly filling jobs.
Mr. Evens evaluated, recommended, and implemented a Configuration/Change Management (SDLC/CM) product for software development (PVCS) and designed, developed, and implemented the company’s first intranet and prototyped the World Wide Internet presence.
AREAS OF EXPERTISE
· Business Analysis and Consulting
· Program / Project Management
· Process Management, Standards, and SDLC/SEI CMM, RUP, and ITIL Communication
· Change Management and Control
· Configuration Management
· Information Mapping
· Technical Writing / Information Architecture
· Implementation / Rollout
· Software Evaluation, API, Performance Analysis and QA Information
· Content Development and Management / Web Design
· Requirements Gathering, Definitions, Functional Specifications, and Test Cases
· Development, Engineering Specifications, and Use Case Design
· Marketing Strategies and Copy
· Proposals, Presentations, RFI, and RFQ
· Diagrams (Technical, Process, Relationship)
· User Documentation, Online Help, Administrative and Reference Guides
· White Papers and Research Reporting, Requirements, and Use Cases
SOFTWARE
Office Suite: Microsoft Office Professional
Publishing: Word, Publisher, Adobe Acrobat
Publishing Concepts: FrameMaker, PageMaker, JavaDoc
Graphics: HiJaak Graphics Suite, Visio, PaintShop Pro, Adobe Photoshop
Management: Microsoft Project, SDLC, QA, Earned Value, NIKU
Multimedia: PowerPoint
Database: Access, MSWorks, Lotus Notes
Database Concepts: Oracle, Sybase, Omnis, Lotus Notes
Spreadsheet: Excel
WEB: DreamWeaver, HomeSite, GIF Animator, HTML
WEB Concepts: SHTML, DML, UML, XML, JML, PHP, JavaScript, Flash
On-Line Help: RoboHelp, HTMLHelp, WINHelp
Connectivity: Attachmate, Reflections, Hummingbird, TelNet
Programming Languages: JCL, Turbo Pascal
Programming Concepts: DCL, Visual Basic, C, C++, Java, J2EE, Java Script, COBOL, BEA Workshop
Customer Resource / Communication Management: Remedy, ACT, Exchange, Outlook
Configuration Management: Tivoli, Peregrine, PVCS, CVS, Clear Case, Panagon
EDUCATION
Bachelor of Arts in English Literature
Master of Business Administration
CREDITS
Listed in "International Who's Who of Professionals" – 1995 thru 2005
Member of the Society for Technical Communication (STC)
EXPERIENCE PRIOR TO 1995
Including previous entertainment/music industry experience, provided during interview
REFERENCES
Provided upon request
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