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| Technical Support, PC Technician, Desktop Support, Technical Position |
| Computers & Electronics : Dvd & Cd |
| 03/15/06 |
Erick E. Cuenco
4266 Mercer Ct.
Concord, CA 94521
(925) 286-9012
erick.cuenco@gmail.com
OBJECTIVE: To obtain position in technical fields were my extensive skills and background in computer repairs, technical support, and system administration may be best applied.
SUMMARY OF QUALIFICATIONS:
·Detail oriented, quick learner, strong analytical & troubleshooting skills, team player with integrity
·Strong customer service skills, good verbal and written communications skills.
·10+ years experience in computer hardware, software and desktop/technical support
·Skilled in many various PC applications
·Mastery in building custom computers
·Experienced in troubleshooting hardware, software and network related computer problems
·Advance knowledge of MS DOS, Windows 95, 98, NT, 2000, 2003 and XP operating systems and some server operating systems
EXPERIENCE:
Freelance Mobile PC Technician/Technical Support, August 2000 to Present, East Bay County
·On site repairs of computers, laptops and peripherals
·Installed and supported small home networks, both wired and wireless
·Supported issues include operating system and application problems, e-mail setup and troubleshooting, DSL and cable connectivity problems, virus protection and basic system training
·Built custom computers
·Installed and configured Windows operating systems workstations
·Supported clients through email, phone, and remote applications
·Researched brand new computer components and software’s needed by clients
·Gave clients some basic and advance technical knowledge and training regarding their computer systems
·Optimized client’s computers using windows services and registry editor for faster execution of programs and start up
System Administrator, December 2004 to January 2006, Happy Kids Home, Hercules, CA
·Troubleshoot company computers, printers, laptops and other peripherals
·Data entry using Microsoft office, excel and outlook.
·Bought needed components for the company computers for upgrades
·Set-up wireless network
·On site, phone, and email support
Alignment Check/Computer Operator/Machine Operator, May 2004 to 2005, BEI Systron Donner Inertial Division, Concord, CA
·Measured alignment of wafers through a microscope for use in automotive vehicles
·Data entry using excel and BEI software program
·Troubleshoot department computers
·Used different manufacturing machines to create wafers for use in automotive vehicles and aircrafts
EDUCATION:
Diablo Valley College, Pleasant Hill, CA
Associates Degree in Computer Science, May 2004
ACTIVITIES:
·Computers and electronic equipments installation
·Build websites, surfing the Internet, DVD and CD recordings
·Build custom made computers
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