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| Technical Support Engineer - PCI Express, USB and PCI (san jose south) |
| Antiques & Collectables : Old Tools |
| 03/15/06 |
Job Description
Provide pre- and post-sales technical support via phone, email and the web for Catalyst Enterprises partners and customers. Hands-on experience is required, involving test equipment such as protocol analyzers and logic analyzers. Experience with high speed serial bus architecture, including PCI Express and USB is mandatory. Good fault isolation and root cause analysis skills are needed to diagnose, document, track and solve technical issues. Strong organization and communications skills are required.
Responsibilities Include:
Respond to customer questions in a timely fashion about the features, benefits and advantages of Catalyst products.
Timely response to customer reported problems, solving those related to operating procedures or configuration and reporting the others to engineering.
Track problems reported to engineering and verify solutions as they become available.
Participate in fault isolation and root cause analysis using protocol analyzers, oscilloscopes and software tools.
Assist in testing new software releases.
Assist in preparing release notes and updating user guides.
May assist in customer product demonstrations.
Job Requirements:
Good skill set in communicating complex operational procedures to new customers.
Two to three years of successful customer support experience.
In depth experience with parallel and serial communications protocols, such as PCI Express, USB and PCI or PCI-X.
Competence in installing and reconfiguring hardware and software on PCs and/ or servers.
Strong written and verbal skills in English.
Ability to effectively manage many individual tasks simultaneously.
Technical four year degree or work experience equivalent.
Familiarity with C++ and Visual Basic is desirable.
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