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| Technical Publications - Senior Manager (palo alto) |
| Cars & Trucks, Etc. : American : Eagle |
| 03/15/06 |
JONATHAN GANZ
P.O. Box 7035
Redwood City, CA 94063
(650) 619-6896
jganz@sailnow.com
SENIOR MANAGER / DIRECTOR - TECHNICAL PUBLICATIONS
Innovative coach with broad-based expertise in documentation and process improvement
Versatile, technically savvy manager with 20+ years in publications processes and procedures,
including senior-level descision making and recent contract technical writing experience.
Proven ability to create and manage teams that deliver competitively differentiated, world-class
documentation on time and within budget. Decisive and analytical, fluent in localization and
internationalization requirements.
- Online documentation strategies
- Cross-division advice and support
- $1.5M budget and staffing responsibility
- Complex project management
- New department creation
- New product support
- Organizational redesign and restructuring
- Team building and leadership
- Cost saving, reduction, and accountability
- Market and competitive analysis
PROFESSIONAL EXPERIENCE
Management/Staff
- Macromedia, director (2001 - 2002)
- Quick Eagle Networks, senior manager (2001)
- CyberSource, director (2000 -2001)
- Informix, senior manager (1996 - 2000)
- Digital Tools, manager (1993 - 1995)
- Maspar, manager (1992 -1993)
- Procase, manager (1990 -1992)
- Dasix, lead writer (1988 - 1990)
- National Information Systems, senior writer (1984 -1985)
- Lockheed Martin, writer/editor (1982 - 1984)
- International Scientific Instruments, writer (1981 - 1982)
Consulting/Technical Writing
- Tibco (2005/2006)
- HP (2005)
- Yahoo (2004)
- Intel (2004)
- Verifone (2003 - 2004)
- Air Prism (2002)
- Solid Technology (2002)
- Fujitsu (1990)
- pCAD (1990)
- CompuPro (1988)
- ITT (1988)
- AMD (1987)
- Resumix (1986)
- Sun Microsystems (1985)
MANAGEMENT/STAFF EXPERIENCE
Macromedia, director of instructional media development with staff of 25
Directed four managers and attendant staff in the production of documentation (PDF, HTML,
and online help) for web development solution software. Worked with cross-divisional teams to
facilitate the creation of documentation in support of company-critical projects. Managed
multiple instructional media teams consisting of staff and contract technical writers. Set
department policies and procedures, fostered best practices, worked collaboratively. Staff was
located in California (Redwood Shores/San Francisco), Texas, and Massachusetts.
Quick Eagle Networks, senior manager of documentation and training with a staff of 10
Managed three staff writers, four contract writers, two trainers, and one graphics designer in
the production of hardware and software documentation (PDF, HTML, and online help) for
LAN/WAN solutions. Audience was technical support staff and system administrators
responsible for the installation and maintenance of DSL to T3 connectivity equipment. Staff was
located in California and New York.
CyberSource, director of information development with a staff of 20
Directed two managers and attendant staff in the production of online documentation (PDF,
HTML, and online help) for e-commerce transaction processing and software processing
solutions. Audience was technical support administrators for e-commerce web solutions. Staff
was located in California and Missouri.
Informix Software, senior technical writing manager with staff of 10
Managed the production of user, reference, and administration guides (hard copy and online)
for parallel relational database management server applications on UNIX and NT platforms.
Audience was database administrators and programmers. Staff was located across the United
States.
Digital Tools, publications manager with staff of eight
Managed the production of user, reference, tutorial, and administration guides for project
management software applications on UNIX and PC platforms. Staff was located in the United
States and India.
MasPar, technical publications manager with staff of four
Managed the production of user, reference, tutorial, technical summary, and administration
guides for massively parallel hardware and software systems. Audience was scientists and
programmers.
Procase, documentation manager with staff of four
Managed the production of user, reference, tutorial, training, and administration guides, as well
as brochures, for C CASE/OOPS tools on various workstations. Audience was C programmers.
Managed the creation of extensive hypertext online help facility, coordinating customer training
classes and hotline support. Member of the software change control board and GUI team.
Dazix, lead technical writer with staff of two
Created and coordinated software user and reference guides, tutorials, online documentation
for UNIX-level commands, and CAE applications on Sun workstations. Audience was
engineers.
National Information Systems, senior technical writer
Wrote software user guides for VAX DBMS, a project management tool, and systems and
modem communications package. Audience was database users.
Lockheed Martin, writer/editor with staff of up to 30 writers, editors, and illustrators
Created hardware and software technical, user, and marketing guides, along with other
literature for military personnel.
International Scientific Instruments, technical communications coordinator
Created hardware user, user maintenance, and technical manuals, as well as marketing
literature and photographic images. Audience was electron microscope users.
CONSULTING/TECHNICAL WRITING
Tibco, senior technical writer - Wrote documentation in support of internal quality processes
and procedures.
HP, senior technical writer - Wrote documentation in support of HP's internal technical support
user interface.
Yahoo, consultant writer/analyst - Wrote documentation in support of and diagramming the
logical and physical layout of financial systems, controls, processes, and error reporting for
compliance with the Sarbanes-Oxley legislation.
Intel, consultant writer/analyst - Wrote documentation in support of 36 financial applications for
compliance with the Sarbanes-Oxley legislation.
VeriFone, contract technical writer - Wrote and updated a two-volume set of programming-level
documentation for credit card readers.
AirPrism, contract technical writer - Wrote several pieces of documentation in support of the
installation and configuration of an 802.11b enterprise wireless WWAN/WLAN solution for
PDAs.
Solid Technology, contract technical writer - Wrote, edited, and converted to HTML several
large SQL databases.
Sun Microsystems, Resumix, AMD, Coopervision, ITT Systems, CompuPro, pCAD, and
Fujitsu, contract technical writer - Documented SunOS localization changes, hardware
installation user guide for OS users, hardware, software, maintenance manuals. Wrote end-user
resume retrieval and tracking system software documentation.
TECHNICAL EXPERIENCE
Operating Systems - Unix, Linux, Macintosh OS, Sun Solaris, Windows (XP, 2000, NT, 95/98)
Publishing - Adobe (Acrobat, Photoshop, Illustrator, Reader, Exchange, Distiller), FrameMaker
5.5/6.0/7.0, Interleaf, Internet Explorer, Macromedia (Dreamweaver, Fireworks, Flash,
Homesite, Freehand, ColdFusion), Microsoft (Word, Excel, Project, Visio, PowerPoint),
Netscape, QuarkXpress, StarOffice (Sun), WebWorks Publisher (Quadralay), Winhelp
(Robohelp), WordPerfect, TWiki
Programming - HTML programming, JavaScript and CGI programming concepts, SQL
programming concepts
EDUCATION
M.B.A., Santa Clara University - Santa Clara, California
B.A., Literature, University of California, San Diego - La Jolla, California
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