Steven Topper
1933 Kirkham Street
San Francisco, CA 94122
510-910-0449
Summary: Highly efficient management-oriented with solid background and education. A big-picture thinker who uses creative problem solving to achieve impressive results. Interested in analysis, strategy, operations, project management, policy, and finance. Great leader, consultant, and team player.
Education
MBA, Marketing, York University, Majority Completed
Diploma in Management Studies Program, Wilfrid Laurier University, 1994
B.A. in Mathematics, University of Waterloo, 1993
Experience
Operations Manager - Tribeca Off Broadway. Burlingame, California 2005 – 2005
Disorganized furniture and design store became efficient and professional. Entire store’s operations were drastically improved.
* Wrote and implemented policies and procedures manual.
* Analyzed and devised shipping/receiving process.
* Streamlined customer ordering sequence.
* Redefined sales forces’ hiring and compensation structure.
* Reconstructed company’s organizational hierarchy.
Retail Manager+ - Red Wing Shoes. San Rafael, California 2001 – 2005
Managed two stores after being promoted to larger store. Brought larger store from 7th to 1st in only 4 months.
* Hired, trained, and supervised staff with low turnover. Full inventory and profit accountability.
* Increased sales 50% by winning new industrial accounts and up-selling; placed in Top 10 for sales contests 2 consecutive years.
* Provided IT support and maintained self-concocted inventory database for N. California district.
* Acted as Inventory Control Manager for California stores.
Account Manager - Certified Kosher. Oakland, California 2000 – 2001
Successfully brought an Israeli food distributor’s products to mainstream grocery store shelves.
* Unique marketing focus facilitated food distributor to penetrate US mainstream grocery market, including grocery stores, caterers, wholesalers, schools and institutions.
* Established marketing programs for retailers and market-based inventory management system.
IT Support - Toronto Dominion Bank. Toronto, Canada 1997– 1999
A position which delivered a wide variety of IT experiences, and taught teamwork.
* Help desk phone support as a team member, for corporate clients in nation-wide branch network.
* Province-wide branch field support, both software and hardware, from troubleshooting to network installation.
Project Manager - Earthdance. Toronto, Canada/San Francisco 1997 – 1999
Project management experience and meeting the Dalai Lama – a rewarding volunteer position.
* Devised, promoted and supervised local and international charity events, quarterly, including a staff of 20-30 people.
* Negotiated contracts with artists, vendors, leaseholders.
Sole Proprietor - Natural. Toronto, Canada 1996 – 1999
Incepted herbal products enterprise which operated at special events and online.
* Implemented research and design of all products, strategy, branding, graphic and web design, mail-order service, and retail.
Partner - Virtual Ventures. Toronto, Canada 1995 – 1998
Provided virtual reality entertainment service for various corporate and private functions.
* Analyst and strategist for virtual reality entertainment business.
* Developed strong customer service approach leading to an outstanding reputation that allowed the service to enter exclusive markets.
References available upon request.
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