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| System Admin/ Windows, light Linux (dublin / pleasanton / livermore) |
| Home & Garden : Landscaping |
| 03/15/06 |
Christina Silverman
Livermore, CA 94550
925.606.6980
Lotusnet@yahoo.com
OBJECTIVE
I wish to obtain a position in System Administration/Tech Support that would use my professional skills and knowledge to create value and provide excellent customer service. I wish to be apart of an energetic team that can evolve to meet the needs of a growing company in any climate. It would be a plus to work with a company that is environmentally aware and Green.
SUMMARY
Well-organized, calm and dedicated with attention to detail. Motivated to complete each project in an accurate and timely fashion. Flexible and creative with open communication while maintaining a clear perspective of goals to be accomplished under all circumstances. Determined to create value with others in a team and independently.
QUALIFICATIONS & SKILLS
· Nine years experience migrating and supporting Microsoft Networks with Windows 2000/2003
2+yrs using CITRIX Server, adds/changes, ICA failures-print driver installs.
Linux Red Hat 8.0 basic admin (Unix), installing, monitoring and troubleshooting.
· Experience supporting network latency, packet loss and working with Data Centers, Telco’s, ISP’s
· Practice and knowledge of SANS/NAS & Network Appliance Storage solutions, Backup assessments and routines, Disaster Recovery and data backup, documentation and implementation of new storage processes
· Experience with Citrix Metaframe, Web farms, FTP & VPN servers - telnet, ssh, secure ftp, ntftp & putty.
· Security experience with Checkpoint FW, hardening Server O/S for enhanced system security.
· Practice with Active Directory, Exchange 2000, DNS, DHCP, migrating from NT to 2000, moving Domain Hosting & ISP services, resolving MX and A records, Cname, and POP to MAPI email.
· ASP Production experience supporting database servers (Oracle and Gemstone), web servers and application servers using Java, JBoss, Network Enterprise Server and ATG Dynamo.
· Assessing and mitigating network access risks, security projects, clustering and RAID uses; Adds/Moves/Changes of network data, storage locations, hardware, user security and permissions for upgrading file-sharing designs.
· 5 yrs Data Center Experience, supporting large production networks, rack installation, server room engineering, cooling systems and server room security (Sensaphone).
· Project management and supervisory experience with proven abilities to identify problems and deliver creative solutions. Helpdesk Lead & Supervision of a team of six, tasking procurement and implementation of call tracking systems.
Operating Systems:
Win Server 2003,W2K, Red Hat Linux 8.0, WinNT Server 4.0, Windows XP, Mac OS 9 and X, MS BackOffice, Windows 2003 Test Lab with Rapid Deployment, CITRIX MetaFrame Email: Exchange 2000 and 5.5 and Internet Systems:
Security, Monitoring and Antivirus Tools: Checkpoint NG FP3, SonicWall, Raptor, Visual Pulse, Big Brother, HP OpenView and NAI Sniffer, Trojan Cleaners, Trend Micro, McAfee and Symantec Enterprise
Backup Systems: Retrospect, Veritas Net Backup, Legato, Backup Exec and NT Backup.
Call Tracking: Action Request Tracking System (REMEDY), PVCS Tracker Clarify, Utopia, Cactus and Kana.
Hardware: Intel, Dell, HP, IBM, Compaq, Nokia, Solaris, Cabletron, Nortel, Cisco, Wireless Network Appliance Sun, EMC and a variety of LaserJet, Plotter and DeskJet Printers.
EXPERIENCE
2002 to Present 2006
Coast Guard DirAux Reserve Auxillary Unit
Flotilla 12-3 Base Commandant at Coast Guard Island, Alameda, CA
I serve in the United States Coast Guard in a Res/Aux unit. I am a Vessel Examiner. My duties and skills include (VE) Vessel Exams, Boating Safety, Marine Inspections, Radio Communications for SARS (Search and Rescue Missions) at the SF Embarcadero Command, assist in the Sea Marshall program, charting/navigations, routine patrols of the San Francisco Bay waters and open seas along the California Coast, including Air Patrols for Search and Rescue. Subject to On-Call duties in case of emergencies for Homeland Security- (One weekend per month). I choose to serve in the Coast Guard to support the environment, create awareness, help others, such as Search –n- Rescue, caring for humans and marine wildlife and protect our homeland.
2005 to Present 2006
Volt Tech Services-Microsoft Data Center, Santa Clara, CA
All aspects of Data Center Support for the Microsoft Hotmail/MSN data center. 20,000 Servers +, supporting all aspects of Data Center daily operations. Global, Worldwide-Multi-server support, cabling, rack installation, new server builds, server maintenance, RAID support, and Windows 2003 support including routine diagnostic server management to ensure a healthy networking environment. Working with all levels of tech support and engineering to provided 24x7 continuous uptime. Use of multiple monitoring, ticketing and asset admin programs to tract work and maintain network and hardware inventory. MCP certified. MCSE in progress.
January 2003 to June 2004
iKnowMed Oncology Solutions
Network Systems Engineer
I provided support for all ASP production systems that included Oracle and Gemstone Database’s on Windows 2000 and Red Hat Linux 8.0 platforms, Citrix Metaframe server administration: ICA/ Printer/Add/Changes. JBoss App servers. Support routines included systems monitoring, network latency response, and general security management including COLO data center support systems. Responsible for updating monthly application releases of content to all production databases. I interfaced with customers resolving, Citrix, db/application and routing issues. 24x 7 On-Call rotations were one week per month. VPN and Dial in access support for remote end users. SANS and NAS backup configurations supported using Legato. All server and database administration, weekly and monthly maintenance cycles. Other accomplishments included:Trade show setup of network, upgrading and creating documentation for development and use of new technology. Responsible for Windows 2003 test lab and Rapid Deployment.
June 2002 to October 2002
Dantz Development Corporation, Orinda, CA Contract
Network System Administrator
I managed a network for 150 users, DNS, VPN, Backup strategies. Win2K, NT 4.0 & Linux. Upgraded hardware for all servers, built new infrastructure for Finance & Call Center ACD System. All desktop support: Win2000, Mac OS 9 and OS X. New Network Installations, including SQL Server, Data Center upgrades and Windows 2000 migrations.
March 2001–December 2001
Comtech Integrated Systems, San Francisco, CA
Manager, Client Network Services
I managed, installed and configured new network services that included Veritas Backup, Exchange 2000, VPN servers, internal DNS and DHCP. Adds/Moves/Changes of ISP and Domain/DNS, new IP profiles and server configurations. Email migration done with Exchange 2000. Support of routers, SonicWall and Checkpoint firewalls. Move QA services in-house, data transfers, Enterprise Storage Solutions, Backup Routines and Data Center (NOC) management and cage expansions as needed.
July 2000–March 2001
Netcentives, Inc., San Francisco, CA Sr NT Administrator-Data Center
Initialized and configured NT Servers for Production. Application builds with ATG Dynamo including configuration for Oracle, ODBC, Java and Netscape Enterprise Server 2.01. Citrix Meteframe Administration. Provided daily support and monitoring of Data Center services, Design of Production Network Map for Data Center, NOC at Exodus and internal networks. Designed and set up NT Domain for Production networks. Installed Solaris servers using Jumpstart. Provided in-depth configuration and trouble shooting of all NT servers to application level. Participated in team projects for server scripts, set up VPN, Firewall installation and configuration. I setup remote administration of NT and Unix Servers from Corporate to NOC. I also managed of 30 NT servers working with Client Services Team daily. I received Checkpoint CCSA and CCSE certifications. Provided NT Server support with focus on Unix and basic scripting. Documented NT builds, Network architecture maps and revised DNS. Provided trouble shooting for all connectivity including VPN and remote access for the Data Center. Served as the NT Lead on lab projects, system rebuilds and network deployments.
October 1999-July 2000
Creditland, Inc., San Francisco, CA Mgr, Corporate Network Services
I provided hands on network management and 24 x 7 production support. Technical tasks included, but not ltd too:
^ Monthly migrations ^ Production release upgrades ^ Daily moves/adds/changes of server accounts and software
^ Server hardware upgrades ^ Server, fw, router and net apps appliance maintenance, patches security updates
^ Daily & Weekly Backup routines, off site storage and appliance upgrades ^ Disaster Recovery planning
^ Data Center planning, rack and cable installs ^ Routine storage upgrades for DB servers and switches
^ Supervising tech team of 6, supporting up to 200 users ^ Win 2K migration ^ Vendor relations/procurement PVC-VPN design for WAN, Capacity planning, ^ Visio Network documentation, maps and PVCS Tracker usage
January 1998-October 1999
Comtech Integrated Systems- Milpitas, CA Supervisor- Systems Support
^^^
Supervisor and Team Lead for Wireless Broadband Systems support. I supervised a Desktop team of 5 while maintaining 30+ NT Servers and 150 users for Desktop support. A variety of NT Network Migration projects
were completed including Y2K remediation, build standards and documentation, Exchange support and upgrades, Lotus Notes integration and Security management. Installed Veritas Net Backup, migration patches, and RAS administration using Radius, Secure ID and VPN technologies. z[roject management for migration process, budgets and labor resources.
CONTRACT ONLY–
June–December 1997 - KLA-Tencor, Milpitas, CA - NT Systems Admin/Desktop Engineer
January-April 1996 - Kelly Technical Services - Supervisor, Global Help Desk Price Water House
August 1993-September 1995 - Levi-Strauss & Co., San Francisco, CA - Help Desk/PC LAN Analyst
EDUCATION & ACCOMPLISHMENTS in the Arts and Non Profit/Volunteer Experience
Technical Certification Courses:
CCSA – Checkpoint Certified System Administrator, CCSE - Checkpoint Course Completion
VPN-1 - Course Completion, Internet Security Systems, South San Francisco, CA
Wave Technologies, San Francisco, CA - IS Certifications in Data Communications and Netware Support
University of California, Berkeley, CA - Certificates in Network Service & Support and Data Communications
Las Positas/Chabot College, Livermore, CA – First Responder-EMS Certified (Community Adv CPR, Adv First Aid & BLS)
Las Positas College, Livermore, CA – Fire Science Program/EMT and Oceanography
San Francisco State University, San Francisco, CA - Audio Engineering Certification Course
College of San Mateo, San Mateo, CA - Film Studies
City College of San Francisco, CA - Courses in Voice/Music Theory/Journalism
Community Music Center of San Francisco, CA - Courses in Voice & Music Theory
Volunteer and Community work:
Singing professionally with the Oakland Interfaith Gospel Choir. www.oigc.org
Earth Charter and United Nations: I am active with both organizations for environmental and global peace.
Buddha Dogg Rescue – 1999 to present (2005) Supporting Bay Area Dog Rescues and Shelters to fostering, training, rehabilitating injured and stray dogs, facilitating home placements, community education and outreach on proper training and canine handling to end the suffering & reproduction of unwanted dogs & animals.
Victory Over Violence via SGI USA and the City of Oakland - 1997 to (2004) www.vov.com
Community outreach, Large Events performing and Facilitating, Environment cleanup, Park Landscaping
City of Peace Project – 2000 to 2002 with the City of Oakland and Oakland Police Department
References available upon request. Thank you for your interest!
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