We are a small outsourced computer support services firm that caters to small businesses and non-profit organizations throughout the San Francisco Bay Area. We provide comprehensive services (e.g. setting up new networks, server maintenance, helpdesk support, troubleshooting, mobile devices, etc.), so the ideal candidate should be able to have a broad understanding of many technologies.
Part of your time will be spent building out our clients’ computer infrastructures, maintaining/monitoring their servers and systems, and implementing general improvements to their infrastructure. You will be identifying opportunities to improve our customer's systems, and be proactive about any possible future issues.
To be successful in this position, you must be able to work in a demanding and fast-paced environment and work on multiple projects simultaneously under pressure. Since this is a position where you will be working from home, you must be able to work independently without supervision and be able to own technical support tickets from start to finish. You will also be working with a team of other support engineers and interfacing with clients, so great people skills are an absolute must.
Here are the following skills, knowledge, and abilities that will make you an ideal candidate for this position:
- At least 2 years of experience supporting primarily Microsoft-based technology (small to medium sized businesses a plus)
- You enjoy working with people and have a happy and helpful disposition, especially under pressure
- If you do not have an answer to an issue, you know how to find it quickly and autonomously
- You can attack a problem from various angles and can think outside of the box
- You have an analytical mind and can logically troubleshoot issues starting with the most likely failure point
- You have excellent documentation skills
- You are Microsoft certified (MCP or MCSE), or will become certified
- You are punctual
- You are detail-oriented and can read support tickets thoroughly
You should have experience with the following:
- Hardware: laptop/desktop and servers
- Microsoft Windows Server 2000-2003 and Small Business Server 2000-2003
- Microsoft DNS, DHCP, Routing & Remote Access (VPN), Terminal Services
- Microsoft Exchange Server 2000-2003 and related technologies
- Internet and networking concepts, both hardware and software
- Wireless networking concepts and application.
- Microsoft Windows 2000 and XP Professional
- Microsoft Office 2000 and 2003
- Symantec Corporate Anti-Virus and Mail Security
- Barracuda Anti-Spam Firewalls
- Consumer and commercial anti-spyware products
- Consumer and commercial routers, firewalls, security appliances, switches, etc.
- Various common end-user applications (Quickbooks, Act!, etc)
- Commercial backup software, especially MSBackup and Veritas Backup Exec
- VNC and Microsoft Terminal Server, Remote Desktop Connection and/or Citrix
The following are not required, but are a bonus:
- Microsoft SQL Server 2000
- Microsoft CRM 1.2 or 3
- Microsoft Sharepoint
- Voice over IP (VoIP) experience, especially SIP protocol or H.323
This position is located remotely (e.g. – at your home), but you must be able to commute to various work sites throughout the San Francisco Bay Area. You must have your own car and car insurance, as this position is ~50% commute. You must also be willing to be on a rotating on-call 24x7 schedule.
Salary is $50,000+/year with bonuses, dependent upon experience. This is a full-time work-at-home position.
Please e-mail your resume as an attachment, or call (510)870-2205 for questions. You may also click on the logo to go to our website. Thanks!
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