Looking for an opportunity to join a friendly, fast-moving, evolving company?
Do you enjoy meeting and mingling with customers?
Are you interested in developing your presentation skills?
This position could be the opportunity you've been looking for.
Subscriber Services Representative
The RE InfoLink subscriber services team is responsible for promoting, selling, and supporting customer products, programs, and services to qualified customers. Which involve presenting to large groups of 20 to 120 customers. Team is responsible for the integrity of customer information in the subscriber database. Serves as the primary communication conduit to customers for subscriber services related issues. Supports real estate customer events such as; tradeshows, community events, fund-raisers.
Team member responsibilities include, but are not limited, to:
-- Providing association specific subscriber services support
- Understanding and promoting all REIL products and services
- Enrolling new subscribers and changing the status of subscribers
- Promoting and registering subscribers for product training as well as promoting custom product training programs to large groups of customers.
- Activating / suspending / terminating subscriber services (including access to the MLS)
- Working with the accounting department to process subscriber payments for products and services
- Proactively ensuring the accuracy of subscriber information (e.g. DRE license renewals, designated broker relationships, contact information)
- Assuming project leadership roles as assigned by the subscriber services department manager (e.g. serving as the subscriber services subject matter expert on company-wide IT projects)
- Serving as a back-up resource for the training department
- Rotating back up for front lobby receptionist, breaks and lunches
- Off site visits to offices, Associations and tour meetings to make announcements and presentations to large groups of customers
- Currently travel to customer sites is about 5 hours/week
- Travel expected to increase to 13-20 hours/week/
- Performing other duties as assigned by the subscriber services department manager
Subscriber products and services used, but are not limited, to:
- Software products (e.g. HomeWorks, Salesforce, Mas90, Excel, Micosoft Word, Power Point, REIL.com, Rightfax, State DRE)
- Product training programs (both standard and custom)
- New subscriber orientation programs
Qualifications:
- Some college education preferred
- Must possess excellent phone skills
- Excellent written and verbal communications skills
- Ability to speak to large audiences
- Proficient Computer skills (Word, Excel, Access Power Point)
- Must have reliable transportation
Ideal Characteristics:
- Multi-task and detail oriented
- Dependable mature person
- Self-starter and team player
- Able to work well with others and with minimal supervision
- Professional, courteous, friendly and willing to go the extra mile
- Able to professionally handle customer problems and complaints
About RE InfoLinkRE InfoLink is one of the largest multiple listing services (MLS) in the country, serving 20,000 real estate agents in 5 counties in the Bay Area. Led by a seasoned management team who took over in the last year, we are on the cusp of making huge advancements to how property listings are managed. Code named Project Rosetta Stone, our new web-based MLS system will be released in phases over the next two years and will provide advanced capabilities to our subscribers. RE InfoLink is a private company with 60 employees and a start-up-like culture. We offer a competitive salary and benefits package. More information on RE InfoLink can be found at www.reil.com/insidereinfolink.
RE InfoLink is an equal opportunity employer and offers a competitive compensation and benefits package as follows:
Over 5 weeks Paid Time Off per year
401k and Company Profit Sharing
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short and Long-term Disability Insurance
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