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| Sr. Project Manager |
| Cars & Trucks, Etc. : Auto Parts : Electrical |
| 03/15/06 |
HERBERT CANO
Clayton, California 94517
(925) 672-3745
canoh_2@hotmail.com
SENIOR PROJECT MANAGER
SUMMARY
Over 12 years of major project management experience. Bottom-line orientation with ability to see situations strategically yet implement tactically. Track record of successful, complex business and IT projects completed on time and within budget. Effective communicator with proven track record in situations requiring vision, rapid ramp up, timely decision-making and successful implementation. Achievements for high tech, Internet, financial services and entrepreneurial companies, as well as government. Proven success in financial, operational and project management. Expertise includes strategic planning and implementation, business and operations re-engineering, workflow analysis, new product development, business requirements, business methodologies and metrics development, and financial turnarounds.
AREAS OF SPECIALIZATION
PROJECT MANAGEMENT: Business, Financial, Operational, Systems and Litigation projects.
BUSINESS/OPERATIONS REENGINEERING: Situation assessment, workflow assessment, gap analysis, hiring and training, business processes, service level agreements, methodologies, metrics, GUI and systems testing, and dashboard reporting.
NEW PRODUCT DEVELOPMENT: Chip-based and automated services. Conceptual and feasibility studies, business requirements, project plan development and management, financial modeling, quality assurance, implementation guides.
STRATEGIC PLANNING: Internet and non-Internet companies. Research internal and external information, product/market/ competition analysis, strategic initiatives, short/long-term pro-forma financial plans, strategic plan document, and investor sourcing.
FINANCIAL TURNAROUNDS: Financial management including credit sourcing, cashflow improvements, business/pricing model improvements, negotiations with creditors, lenders, landlords, and government entities.
SKILLS
PROJECT MANAGEMENT: Proprietary methodology. Familiar with Unified Modeling Language (UML) and Rational Unified Process (RUP)
BUSINESS MANAGEMENT: MBA with Chief Financial Officer (CFO) and Chief Operating Officer (COO) experience.
PLATFORMS: Legacy systems of Bank of America, Wells Fargo Bank, and Visa. Mainframe, UNIX and Windows.
LANGUAGES: Basic, XSim, Nomad.
SOFTWARE: Microsoft Office Suite, Microsoft Project, Visio, MAS90, QuickBooks.
PROJECT MANAGEMENT EXPERIENCE
EBAY
10/04-12/04
CONTRACT PROJECT MANAGER FOR GAP ANALYSIS, PROCESS, SLA AND METRICS DEVELOPMENT
Retained to improve key vendor relationship. Assessed situation, developed questionnaires, interviewed senior management and key players, produced Gap Analysis document with observed service disconnects and made recommendations for improvement. Developed new business processes and Service Level Agreements. Created a “Scorecard” document with quantifiable metrics to objectively evaluate quality of service performance. Culminated with a new Client Service Agreement agreed to by both parties. Project completed in accelerated timeframe.
WELLS FARGO BANK
12/03-4/04
CONTRACT PROJECT MANAGER FOR BUSINESS CONTINUITY
Retained to project manage a business continuity concerns situation. A critical system utilizing WFB mainframe and Windows systems, and outside governmental applications lacked proper documentation, WFB training, or operational know-how. Personally documented the front-end data inputs to the system of concern, and backend report writing and distribution. Also developed project plan and managed the overall project to document, independently operate, and train bank employees on the system. Work scope successfully completed in half of the time assigned by WFB management.
CELLO DEVELOPMENT CORPORATION
7/03-10/03
BUSINESS/FINANCING PLAN
Retained by CEO of a software development company to create a Business Plan for a new corporate strategy. Produced document with market data, product functionality, marketing strategy and five-year financials on proposed, new software product for the hedge fund market. Put Founder in contact with venture capitalist contacts in search of $2.5 million startup funding.
HAIGHT ASHBURY FREE CLINICS, INC.
1/03 – 3/04
CORPORATE GOVERNANCE (PROBONO)
Worked with Board and Management in the development and implementation of a new corporate governance model. Efforts included analysis of current corporate governance model, research on new governance models, selection of new governance model, agreement of governance model chosen, development of policies and implementation throughout organization.
RAMSELL CORPORATION
9/02-4/03
WORKFLOW ANALYSES, ORGANIZATIONAL RESTRUCTURING, BUSINESS PLANNING
Retained by CEO to help a $200 million public health sector company expand. Conducted analyses, interviews, and strategic working sessions. Suggested business functional changes, restructured company’s organization, and recommended metrics reporting to improve probability of success. Efforts resulted in a Plan with a corporate vision, mission statement, and strategic goals. Strategic initiatives will further augment this company’s current position of being the largest provider of federal AIDS/HIV payment services, as well as provide the strategic focus to expand its services to other Public Health opportunities.
HAIGHT ASHBURY FREE CLINICS, INC.
5/02-8/02
STRATEGIC PLAN DEVELOPMENT
Retained by CEO and Board to develop the first strategic plan for this thirty-five year old, internationally known, $15 million non-profit organization that provides free medical services to over 130,000 patients per year. Developed a 3-year strategic plan utilizing research, assessments and interviews conducted over a two-year period by a previously engaged consulting firm. Strategic document contains overall organizational vision and goals, goals and objectives of the five major Programs, and the proposed implementation of four major strategic initiatives determined by management and Board.
COOK’S COLLISION
2/02-4/02
FINANCIAL MANAGEMENT, WORKFLOW ANALYSIS
Retained by CEO of $30 million company with aggressive growth plans, to hire a Chief Financial Officer and to document current Finance and Admin functions. Developed job description, placed opportunity, reviewed 250 resumes, interviewed 7 individuals and hired company’s first CFO. Reviewed Finance and Admin job functions, interviewed staff and documented current workflows. Presented findings, concerns and recommendations for implementation to help achieve strategic goals.
BANKERS FINANCIAL GROUP
7/01-12/01
FINANCIAL RESTRUCTURING
Brought in to assist a consulting partner with the financial restructuring of a struggling manufacturing client at the brink of bankruptcy. Renegotiated credit terms with lender, negotiated payroll payment plan with IRS for taxes 3 quarters in arrears, renegotiated outstanding A/P with largest vendor reducing amount from over $1M to $700K with a 24 month payout, and worked with landlord to renegotiate the property lease.
AUTOMOTIVEPARTSNETWORK.COM
3/01-6/01
BUSINESS PLAN AND FINANCIALS
Contracted by Founder and CEO to develop Business Plan and the financial modeling for this Business-to-Business Internet startup. Completed the Business Plan and five-year Financials and helped structure the startup for funding. Put the Founder together with a venture capitalist and “angels” for potential investment funding.
INOVANT
3/00-3/01
PERFORMANCE METRICS
Implemented KPMG-developed performance metrics for Inovant’s (Visa’s recently spun-off processing unit) new processing system. Developed the requirements/specifications, implemented metrics reporting improvements, secured “dashboard” software, managed the development efforts. Metrics reporting work efforts to be implemented company-wide.
VISA INTERNATIONAL
9/00-12/00
BUSINESS CASE METHODOLOGY
Contracted by Visa’ Risk Management to develop a business case methodology due to its poor project success rate. Produced document within timeframe and turned it over to management for implementation.
HEWLETT PACKARD
9/97-4/00
LITIGATION PROJECT
Hired as to take over as Project Manager for a $100+ million dollar litigation project that had started two months earlier under outside legal counsel. Implemented project management methodologies, principles and processes as well as metrics to ascertain progress and success of project. Managed internal HP staff, outside legal counsel, financial consultants, and environmental experts in the achievement of project goals. Recoveries exceeded Plan by 200%, while keeping project expenses 40% under budget.
HEWLETT PACKARD
4/99-12/99
CORPORATE DIVESTITURE
Contracted by HP Risk Management to manage the divestiture activities associated with the S-1 filing and spin-off of $7 Billion Agilent Technologies, the largest IPO in history at the time. Developed, tracked and reported on forty project plans that replicated HP’s risk management insurance programs and processes. HP Risk Management was the only unit not utilizing Ernst & Young project management for the divestiture; it was the first unit finished.
CALIFORNIA STATE AUTOMOBILE ASSOCIATION (CSAA)
3/97-8/97
YEAR 2000 PROJECT
Initially contracted as Project Manager responsible for Y2K vendor compliance. Successfully created Y2K compliance database to track, monitor and report vendor status. Given an expanded role as Project Manager responsible for all Y2K project managers. Re-engineered the project organization and developed new strategic plans.
VISA INTERNATIONAL
11/96-4/97
BACK-OFFICE RE-ENGINEERING
Contracted to develop business requirements for a $25 million automated back-office solution. Researched situation, developed business requirements, developed cost/benefit analyses as originally contracted. In original timeframe, also provided alternative solutions, with new automated recommendation, to senior management. Persuaded management from pursuing original solution, saving millions of dollars.
WELLS FARGO BANK
2/96-10/96
STRATEGIC PLANNING/PROCESS RE-ENGINEERING
Developed the long-term strategy for Wells’ online banking services, produced business/technical requirements for a “common platform” system, and developed detailed workflows of the business processes. Initiated the successful implementation of a contingency system solution, avoiding service interruptions when a major vendor failed in its systems efforts.
VISA INTERNATIONAL
10/95-2/96
CLIENT/SERVER ENVIRONMENT
Developed and presented to senior management a workflow process, with metrics, for the future automation of application development in a client/server environment. Project involved six systems units; recommended that the automation project be put under the auspices of the CIO.
WELLS FARGO BANK
7/95-9/95
NEW PRODUCT DEVELOPMENT
Hurriedly hired, two months before the launch of a new Merchant ATM Deposit service, to integrate the systems of the critical Items Processing unit. Successfully managed the system design changes and testing environments for the five systems; service pilot launched on time.
CAVU, INC.
2/95-6/95
MULTI-MEDIA START-UP
Brought in by founders to provide strategic direction and develop business plan. Established business alliances with PacBell, venture capital, Big 6 accounting firm, and major law firm.
VISA INTERNATIONAL
4/94-1/95 and 9/95-12/95
NEW PRODUCT DEVELOPMENT
Ground floor involvement with Visa’s revolutionary, chip-based stored value card, VISA Cash. Developed the concept, feasibility, and business requirements documents. Also developed the proof-of-concept financial model and the Planning Implementation Guide distributed to member banks requesting the new product.
BANK OF AMERICA
8/93-4/94
OPERATIONAL/FINANCIAL AUDIT
Contracted to project manage a confidential financial analysis and operational audit of a troubled $9 billion portfolio for sale. Hired 100 person staff, secured premises and equipment in three locations, and developed processes and controls. Interfaced daily with external/internal legal counsel, senior management and Big 6 CPA partners. Project objectives met within a subsequently reduced timeframe and restricted budget. Portfolio successfully sold.
MANAGEMENT EXPERIENCE
COMPUTER RESOURCES GROUP
San Francisco, CA
1992 – 1993
VICE PRESIDENT OF FINANCE
Hired to turn around a $22 million consulting firm experiencing over two consecutive years of losses and the calling of its $750K line-of-credit facility which would have forced it into bankruptcy.
-Developed financing package and secured $2 million line-of-credit facility during a difficult credit market
-Improved cashflow, with implementation of a pricing model that increased Gross Margin three percentage points, and by reducing A/R days outstanding by 18 days
-Revenues increased 29 percent, operating expenses were controlled, profitability restored in 13 months
BANKERS FINANCIAL GROUP
San Rafael, CA
1988 – 1992
MANAGING DIRECTOR
Responsible for providing corporate finance services to companies and financial institutions.
-Developed/marketed an asset restructuring product to 100 financial institutions; issued $270 million in purchase commitments
-Targeted a $250 million bank, developed strategic business plan, assembled management team and made the acquisition bid for an overseas investor group
-Reorganized a sales company, implemented a financial reporting system, instituted financial, pricing and operational policies/controls; reduced line of credit usage 60 percent
ELECTRICAL POWER PRODUCTS
Santa Clara, CA
1985 – 1988
CHIEF OPERATING OFFICER
Responsible for strategic planning, financial management, and the day-to-day management of this company in transition.
-Developed/implemented strategic plan and re-engineered company; secured SBA (8a) status for company
-Introduced new product, increased bookings 200 percent, increased revenues 83 percent to $5.5 million
-Negotiated terms with banks, primary vendors, government contractors, and potential equity partners
BANK OF AMERICA
San Francisco, CA
1972 - 1985
VICE PRESIDENT-CFO AND CHIEF ADMINISTRATIVE OFFICER of BA Capital Markets Group, a $4 billion international division offering investment banking and leasing services to the Fortune 500, and to state and municipal governments.
-Integrated the financial management, compliance and reporting of 9 global units with 1500 in staff and an expense budget of $125 million
-Appointed by top management to the Operations Team that re-engineered BofA’s systems and operations units
-Governor's Executive Fellow Program. Appointed by the Governor of California in 1982 to provide technical assistance to the State's then low-yielding $40 billion public pension funds.
-Presented industrial policy paper to the Governor and major state leaders on how pension funds could be redirected into innovative, higher-yielding investments that at the same time would foster California's economy
-Participated in groundbreaking legislation that granted public pension funds greater investment latitude resulting in annual returns increasing from 4 percent to over 18 percent
-Vice President-CFO & Administrative Officer of Corporate Systems Services, a $75 million revenue generating division delivering cash management and accounting services to Fortune 500 clients.
-Established, staffed and managed the strategic planning, finance, MIS and administrative units
-Initiated a market-driven, annual pricing process for deposit and cash management services that generated incremental revenues of $12 million and $30 million its first two years
-Controller/Treasury Experience included: computerizing the loan loss reserve for Bank of America; developing and implementing the Bank’s first computer-driven budgeting process; managing the InterUnit Interest System, the transfer pricing system used by the Bank for profitability reporting of 1200+ units and by the bank’s asset/liability management.
EDUCATION
MBA - Finance and International Marketing, Santa Clara University
Bachelor of Science - Marketing, San Jose State University
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