Paul L. Laniohan
1501 Verdi Street #E
Alameda, CA 94501
(510) 521-7796 Home
lplawrence@netzero.net
OBJECTIVE
I would like to be challenged to my full potential, utilizing all my skills, to be in an environment which keeps me on my toes. I have no problem with a career that would have me traveling around the country training, or within the state. Or even a position that keeps me in one place. As well something with never ending deadlines, goals and new levels to obtain in business; I love nothing more than growth and expansion. Reaching for new levels, expanding territories and taking my team to the top, is what I am all about.
I’ll give you an example of what I am not looking for:
A company recently asked me to oversee 3 departments of their company. They were Sales, Customer Service and Marketing; consisting of a total of 122 employees and managers. However they wanted me to expand their departments by 12 employees every year (a nice amount of growth). The however is they only wanted to pay me $55k a year, no benefits for my children, only a yearly bonus and I was to be available 24 hrs a day by cell phone (not a company paid cell phone either). As you can see being in the business yourself that these numbers are a bit unrealistic for the work that is involved.
An example of what I am looking for:
I am not greedy and I am not unrealistic in what I am looking for. I would like to make between $50k to $150K a year in salary. This depends on the overall benefits package, bonus structure and commissions compensation etc. As well taking into consideration of the size and scope of the department(s) or territory(ies) I would be in charge of. The amount of away time and distance away from home. I have no problem with a career that would have me traveling around the country training, or within the state. Or even a position that keeps me in one place. I am just looking for something that will allow me to afford to live and provide for my children.
QUALIFICATIONS
Trainer, Consultant, Insurance, Customer Service, Customer Satisfaction, Computers, Sales (Hard & Soft), Management, Operations, Marketing, Collections, Claims, Loss Prevention, Campaigning and much more. I have managed a staff as small as 5 up to a staff as large as 160 directly and 350 indirectly.
Learning Ability: I am able to learn things quickly and apply what I learn immediately. I believe there is nothing I cannot learn or cannot do.
Trouble Shooting: I have the ability to Trouble Shoot any given situation or problem and execute a resolution.
WORK HISTORY
2001-Present Consultant/Trainer/Marketing/Operations
State Farm Ins.
Train; Consult Staff & Agent in Sales, Marketing of all lines of insurance & financial products, as well as conduct financial & insurance reviews with clients.
Trained staff for Sales & Marketing in the lines of Commercial, Auto, Life, Health and Bank Products. Responsible (with counterpart) for operations and flow of office. Conduct DSD sessions and IFR’s. Training Consisted of SCRATCH Agents from the ground up; Agent & staff learning office set-up, marketing, presentation, sales, customer service, claims processing/handling i.e. Home, Business, W.C., Life, Health, IRA’S, Mutual Funds, Auto etc. Financials which consisted of savings, checking, loans i.e. home, auto, re-fi’s, CD’s etc. As well as computer system set-up, operating systems, applications, pictures, inspections etc.
1999-Present IHCSS
Bobbie Leyva, Alameda CA
In home care service provider.
1997-2001 District Sales Manager, D.O.T. Trainer, East Bay Sales Manager & Recruitment Specialist
Labor Connection, Hayward CA
Train Managers, Assistants and staff in Operations, Sales, Marketing, D.O.T. Compliance and Medical procedures. Service Agreement/Contract negotiator. Oversee Expense reports, daily and weekly payroll. Construction, warehouse, office etc. Safety Site Inspections to guarantee sites are maintained within city ordinance and Cal OSHA regulations. As well resolve any Clients issues. Brought sales in Oakland office from $2,500 to $35,000 within 3 weeks. Hayward office from $30,000 to $138,000 a week in 2 months and the Livermore office from $1,200 to $43,000 a week inside of 6 weeks. I had my teams bring the offices out of the primary focus into the overall scope which included every industry. We took the step outside of the box. The growth was phenomenal.
In Depth Experience
Consulting 15 years, Sales (hard/soft) 21 yrs, Marketing 21 yrs, Management 14 yrs, Supervisor 6 yrs, Operations 15 yrs, Collection 12 yrs, Claims (W.C. & Business) 14 yrs, Claims (Auto, Home, Life, Health etc.) 4yrs, Costumer Service/Satisfaction 21 yrs, Team Building & Inter Team Building 16 yrs, Running & Operating a Policy Council as well as a Board 4 yrs, Financial Sub Committee 4 yrs, Educational Planning Sub Committee 4 yrs, Political Campaigning 2 yrs, Computer experience (Binary code, applications, programs etc.) 21 yrs, CAT 5 cable pulling 4 yrs, Computer system set-up/Networking 8 yrs, Territory (planning, expansion, routing, implementation etc.) 10 yrs, Banking 3 yrs, Financials 4 yrs, Carpentry 17 yrs, Painting, 18 yrs, Roofing 15 yrs, Dry Walling 15 yrs, Property Worksite Inspection 17 yrs, Cal Osha compliance 18 yrs, D.O.T. compliance 4 yrs, A/R & A/P 21 yrs, Payroll 18 yrs, Training 18 yrs, with more experience in other areas.
History/Experience Summarized
I have created training material to train an office as well as a whole company. I am always looking for a faster, better way to train. I have the ability to learn quickly and in turn teach others what I have learned. Maintaining, modifying and updating training manuals/materials would reflect this. Evaluating, training, assessing, measuring and testing abilities of those under my care are second nature to me. I have 14 years claims experience (W/C & Business 14yrs, Auto, Home, Life, Health etc. 3yrs 5 mo). I have trained Agents and their staff in all aspects of P&C policies. As well I have trained a whole company consisting of Assistant Managers, Managers, District Managers, Regional Managers, V.P.’s, President, Safety Coordinator and the owners. I am able to train and deal with all levels of people in areas such as sales, marketing, customer service, payroll, personal, safety, loss prevention etc. Cooperation of training between departments is a given if you want the whole operation to run smoothly like a finely tuned machine. Testing as well can be developed on the company computer system to test ongoing knowledge and retention of companies polices, procedures, products etc. I have the ability to create and maintain interdependent teams which make them a profitable and strong asset to any company. I have the ability to communicate effectively.
Interests
Policy Council Chair of ALAMEDA HEADSTART, involved in coordination to complete a school site at Alameda Point with 5 sites operating. Collectively created the first ever Male Involvement Group.
Honorary Board Member of XANTHOS Inc providing Mental Health Services to three high schools of Alameda, the community of Alameda & services in Oakland, Managed a T-ball team, currently managing a Farm division Team for Alameda and previously Minor and Major teams for Treeview Little League for Hayward.
My main focus is doing what I can for my community & staying involved in my son’s life. I am the President of the Board for George P. Miller PTA.
Education
Almeda College
Boise, Idaho
Bachelor of Science Business Administration
State Farm University
Bloomington, IL
Agent, Agency Field Consultant, Agency Field Specialist, Agency Recruiter
2004
Wherehouse ENT. Inc. University
L.A. CA
Accounting, Payroll, Marketing, Loss Prevention, etc.
1993
James Logan
Union City, CA
1989
LICENSES & CERTIFICATES
Double-Goal Coaching & Team Building 2005
CPR & Medical Training 2005
CPR & Medical Training 2004
Life & Health License 2002
Fire & Casualty License 2002
Client Centered Selling 2002
SFM Bank 2002
CPR 2001
Coaching & Teambuilding Skills for Managers 1999
D.O.T. Compliancy 1997
First Aid 1997
Forklift Operator 1993
Lotus Systems 1992
Certified General Office Clerk 1989
COMPUTER SKILLS
Microsoft Word, Microsoft Office, Microsoft Publisher, Microsoft Excel, Binary System, some programming, Website Development, Lotus 1-2-3, Windows 95, 98 & XP, ACT 3.0, 5.0, 8.0. Systems include Toshiba, Sony, IBM, Macintosh, Hewlett Packard and Campaq. Programs of various personal systems & set-up Networks (including CAT 5 cable puller).
References
Provided when requested.
Teams
In short I am known for coming into an existing environment assessing the situation and the key players. Feeling out everyone’s strengths and weaknesses (there are several different ways to come to the goal). I then implement the transition into a cohesive team and begin working on fine tuning the abilities of my players. I am also able to put a team together from scratch.
Aspects of the Team
To be determined by the team in which I am developing or am to create.
Incentives
I expect my players to work hard and in return I expect them to play hard. I have many proven ways of positive play. Personalized incentives are a good thing when the player is competing against themselves.
Bonuses
It has always been my philosophy that everyone bonuses or no one does. Individual bonuses as Incentives are a good thing; though if you wish to maintain a team you must treat them as a team where the whole team bonuses or not at all.
Overall
These are just a glimpse on how I run things.
A positive reinforcement is the way I like to handle things. Though there are things that I do not tolerate. Teams need tracking, continuous goals (reachable/obtainable goals), motivation, a vision, and an incentive to keep them fresh, a bonus to know the job was well done and reinforcement to continue.
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