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| Self-Motivated, Well Organized Administrative Assistant (san jose south) |
| Cars & Trucks, Etc. : Auto Parts : Body |
| 03/15/06 |
Nancy McCallum
1000 Blossom River Way #133
San Jose, CA 95123
Ph (408) 903-5365
Email: nancy_c75@hotmail.com
Profile
I'm a hard working, self-motivated individual. I believe that the people which
are employed by the company are a reflection of the managers, supervisors, and
CEO's. I am very organized and also detail oriented. I speak fluently in
Spanish and English. I've work in the customer service industry for over 10
years. I will demonstrate my ability to stabilize hostile situations and
neutralize serious problems that perhaps may arise.
Objective
Work with a company that will provide for me the opportunity for
advancement and will allow me utilize my phone, people, computer skills to not
only benefit myself but the company that will employ me. Seeking a Executive
Administrative/Clerical position
Experience
1995-2000 Body Gear San Jose, CA
Customer Services Sales Manager
Increased sales by 25%.
Doubled sales per representative from sales team
Suggested new methods of advertisements
Opened new store accounts
Assisted customer with questions referring to our merchandise
Closed/Opened store daily
Maintained daily sales per representatives
2001-2005 Protel Broadband Services, Inc. San Jose, CA
Executive Administrator
Expanded sales team from 10 to 25
Managed 3 major sales regions payroll
Implemented training ideas for new recruits
Maintained Daily Sales Report for all representatives.
Updated Monthly Sales Report
Heavy phone
Extensive data entry
ASCR/CSG database research
Solved major customer service issues
Resolved payroll discrepancies
2005-Present Comcast Cable San Jose, CA
Direct Sales Entry Coordinator
Concierge's Department
Daily Audit Reports
Designed Monthly Goal Flyers
Heavy multi-line phone duties
Entered extensive data entry accounts into ACSR/CSR system
Updated customer accounts information
Extensive Outbound Calling Projects
Regular Telemarketing Duties
Maintained updated daily individual sales report
Bilingual Sales (Cable & Internet)
Assigned and Completed sales entered to individual DTD reps
Attended weekly and monthly team meetings
ETA calls for customers
Schedule Installation Appointments
Education
1992-1994 William C. Overfelt San Jose, CA
High School Diploma
Graduated
1996-1997 Computer Business College San Jose, CA
Certificate-Computer Office Technology
Graduated
Interests
PTA, Running, Walking, Sports, Cooking, etc.
Reference:
Made available upon request
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