Jennifer Jaques 70 Malta Drive,
San Francisco, CA, 94131
Jenpuma8231@cablecar.net
M 415-336-1644
H 415-587-8960
Objective Summary
I am seeking the position of Customer Service Agent
There are many reasons why I feel that I am qualified for this position. First off, I am very well educated. I successfully earned my associates degree in the spring of 2003 from Cañada College. I graduated with a 3.8 grade point average, and with honors. Additionally, I am working towards my Bachelors degree in the Administration of Justice next year, and I am currently carrying a 4.0 grade point average. I am also physically fit, for I lift weights five days a week, and run anywhere from six to ten miles a day. Also, I am a very responsible and trustworthy person. I will complete all projects on time, and efficiently. Furthermore, if I am confused about something I am not afraid to ask for help. In addition, I work well with others, and I am easy to get along with. I am also always open for new suggestion, and I always want to learn additional skills that will help me throughout the future. Moreover, I can easily control my temper; therefore, I feel that I respond well to all types of situations. I also would never raise my voice unless instructed to do so. I am an exceptionally hard worker, and I am always on time when I need to be somewhere at a certain time. Additionally, I am a flexible person. Furthermore, I enjoy helping other people out in multiple types of situations. I also work well with computers, for I have grown up around them my entire life. Therefore, it is easy for me to learn new computer programs quickly if needed.
Experience
April 2004-October 2004
California Pacific Medical Center San Francisco, CA
Patient Registrar
*Entered Patients information into a registrar database after they were seen by a triage nurse
*Collected emergency room co-payments from patients after they had seen a doctor (in form of direct cash, check or credit card).
*Stamped patient charts
*Answered phone calls from different units within the hospital; people with general questions; and emergency room staff.
*Overhead paged nurses and doctors
*Made patient charts
*Wiped down the desk, and organized the workspace.
*Filed patient face sheets in alphabetical order and by date
*Communicated with paramedics who arrived with a patient in order to gather the patient’s information and/or communicated with patient’s family members.
August 2004-December 2004
City College of San Francisco-Administration of Justice/Fire Science Department SF
Student Aide
*Answered phone calls
*Answered student questions when professor or head of department was not present
*Made photo copies for professors
*Organized the office
*Collected the mail for the professors
*Delivered forms to other parts of the campus when directed too.
*Entered grades into the grade book
Education
*Half Moon Bay High School 1997-2001 [High School Diploma]
- I was on the Varisty Women’s Soccer team all four years
-I was captain of coccer team my senior year
*Cañada College 2001-2003 [Associates Degree in University Studies 3.8 GPA]
-I played two years on Cañada’s women’s soccer team.
*City College of San Francisco [4.0 GPA]
*San Francisco State University [Working towards Bachelors Degree in Criminal
Justice]
Skills
• I am able to respond well to all types of situations
• I am physically fit. I am able to lift over 50 pounds, and I am able to maneuver around quickly.
• I am able to finish assignments efficiently.
• I have very good writing skills. In addition, I was proofread my writings.
• I know how to use computers very well, and can learn all new computer programs quickly (I can work efficiently with Microsoft excel, word, office, power point, windows 98/2000 and XP Home and Professional, Adobe Reader and Photoshop and so forth).
• I can learn new ideas fast.
• I am able to work well with others, for I am easy to get along with. I enjoy working in a team environment.
• I know how to answer a phone professionally, and I speak clearly. I listen to what the customer has to say before I respond.
• I listen to what everyone has to say.
• I always ask questions if I am confused about a certain assignment, or situation.
Availability
• Mondays through Fridays: Open all hours
•Saturdays and Sundays: Saturdays are open, but Sundays are difficult.
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