Will consider paid internship for the right position as well. Prefer to work in an IT environment.
Feel free to email me with inquiries...
**I am not interested in starting my own business so please DO NOT contact me with such inquiries.**
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SUMMARY OF EXPERIENCE: Experienced Jr. Technical Writer, Project Specialist/Assistant, Captivate Developer, Desktop Publisher, Business (PKI) Analyst. Proficient with MS Office Suite (Word, Excel, Access, PowerPoint, Visio). Composed technical documentation using Visio, Word, FrameMaker, PowerPoint and in charge of preparation of technical presentations for weekly status meetings with managers and other staff. Previous desktop publishing and designing experience using Photoshop, FrameMaker, Word, and Excel, creating specifications, composing letters, creating newsletters, manuals, flyers. Created Captivate technical training demonstrations. Excellent verbal and communication skills, able to multitask and work well under pressure. Able to function independently with minimal direction as well as work as part of a team. Able to learn new skills and technologies quickly, and able to work in various types of environments and capacities. Provided basic support.
TECHNICAL SUMMARY: Macintosh and PC Platforms, PowerPoint, Excel, Word, PageMaker, PhotoShop (Home Deluxe and Professional), Visio, FileMaker Pro, FrameMaker, Adobe Acrobat, Macromedia Captivate, WIN 2000/XP, Novell/NT Operating Systems, Peachtree 7.0/8.0, Access and CISPro 2000 Desktop Databases, QuarkXPress and ACT sales database. Familiarity with various components existing within a large, state-of-the-art network infrastructure to include Cisco Routers, Hubs, various telecommunications equipment, remote access equipment, information storage units, and various server types.
DETAILED EXPERIENCE:
eBusiness Systems Consultant
Wells Fargo IT Department
April 2005 December 30, 2005
San Francisco, CA
Contract position in the PKI (Public Key Infrastructure) group utilizing many of my skills; to include technical writing utilizing Visio, Word and PowerPoint, produced technical related training demos with the use of Macromedia Captivate, processed SmartCards and wLAN cards, provided basic technical support.
Wrote technical documentation regarding enabling electronic signatures within Adobe Acrobat, installing encrypted/signing certificates in Outlook/Internet Explorer, guidelines for the deployment of eSignatures utilizing Word, eSign Architecture Models utilizing PowerPoint and edited existing Visio documents describing SmartCard processing.
Produced training demos involving the installation of digital, email and encrypted certificates, installing SSL (Secure Sockets Layer) Certificates, configuring IIS (Internet Information Service).
Worked in a highly secure lab with servers, a specialized printer and desktop computers, processing the WellsSecure/Safe SmartCards and wLAN cards, issuing PIN unblocking numbers and roaming credentials.
Provided basic email/phone support involving hung SSL Certificates that present problems lending to a certificate that cannot be approved/processed. Also provided support regarding RAO responsibilities to include approving certificates within CertMan, processing certificates through Bulk Script and making sure all necessary documentation is in place in order to process external certificates.
Project Specialist
Cisco Systems
June 2004 - October 2004
San Jose, CA
Temporary position in the Internet Learning Solutions Group. Documentation/database management utilizing Word, Access, PowerPoint, MS Project, Cisco Learning Credits Intranet sites entailing the following responsibilities:
Management of commercial deployment of localized learning products for Japan.
Executed deployment functions of other team members.
Supported the Learning Credit Program for orders from the EMEA Theater.
Provided backup support for Cisco Press business relationship, including but not limited to: Title exhibit approval, quarterly business review setup, monitoring of monthly sales reports and wire transfers, coordinate weekly meetings for Cisco Systems - Cisco Press development synchronization
Database management and reporting support for Career Certifications and testing vendors.
Maintained communications with Learning Credits Partners regarding Team Captain assignments, posting on Intranet of customer information details.
Acquisitions Manager
S4, LLC
July 2003 to January 2005
San Francisco, CA
In a commission only, freelance capacity I performed extensive online research for potential computer hardware products appropriate for resale. No cold calls.
Compiled contacts and lists of equipment suitable for potential future acquisitions from businesses liquidating, laying off or filing bankruptcy.
Office Manager/Administrative Assistant
Core Therapeutics & Cytokinetics, Zena Gourmet (contract assignments)
March 2002 - February 2003
South San Francisco, CA
Administrative capacity responsibilities to include the use of PhotoShop, Word, PowerPoint, Excel, QuarkXPress on PC and Macintosh platforms to create letters, proposals and specifications (including importing pictures and graphics).
Other responsibilities include telephones, extensive customer service via phone and fax communication with clients, database entry and manipulations using Act and CISPro databases, use of Peachtree software, filing and extensive use of Outlook, including the Calendar feature.
Analytical Assistant (Technical Writer)
Group Health Cooperative (IT Department)
April 1998 - November 2001
Seattle, WA
With the use of the Internet, researched existing hardware components/software on Group Health Cooperative (GHC) network regarding Y2K compatibility issues. Other software used in this capacity was MS Project, Word, Visio, PowerPoint and Excel.
Extensive communication with engineers to compile information on components/SW used within the GHC network infrastructure.
With the use of Visio, Word and FrameMaker, composed technical documentation explaining the functionality of existing components/SW with the GHC network and, subsequently, any potential Y2K catastrophes.
Assisted with the set-up of a "mock" mini network lab closely resembling the GHC network. Tested SW/HW used within the network. Prepared reports for Y2K project manager regarding status of completed tests.
Prepared technical presentations for weekly Y2K status meetings with technical managers, engineers and Y2K Auditors.
Contract ended with successful Y2K conversions.
Desktop Publisher/Designer
Contracting Positions (various industries)
May 1992 - March 1998
Seattle, WA
With the use of PhotoShop, PageMaker, FrameMaker, Word, Excel and QuarkXpress on both PC and Macintosh platforms, - created specifications, manuscripts, manuals, flyers, newsletters, composed letters, maintained online industry-specific websites, - within various capacities through contract agencies.
Industries included were airplane manufacturing, architectural, environmental, retail, advertising, computer technology, and communications.
Excellent proofreading/editing and design skills were obtained within most of these positions.
Project Assistant
Andersen Consulting
March 1989 - April 1992
San Francisco, CA
Assisted Project Manager with conversion from Wang to Macintosh platform.
Responsibilities included extensive communication and research with prospective vendors, installing software and preparing technical and accounting documentation using MacDraw, Word, Excel, and Lotus.
Converted voice messages to text, prepared billings, letters and memorandums.
Position ended with a successful implementation of the Macintosh platform.
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