I am seeking fulltime employment with authentic / real people in a work environment that allows me to own my job and take it to the next level. I like to work hard while having the remainder of the day to live my life for me, so that I am replendished and ready to take on the next day for you! I have many years of customer service, operations and management experience. I network as I go and naturally cross-sell when the opportunity presents itself. I come with positive professional and personal references. Please contact me if you are offering fulltime employment with full health benefits in a salary range over $30K.
By hiring me you can count on someone who is mature and capable of growing and changing with the position and company/organization.
J M
Please respond through anonymous email address.
EXPERIENCE
July 2003– Present
Corporate Sales & Educational Services
» Coordinate annual in-store events, generating business while raising proceeds for local non-profits.
» Establish new relationships with large and small businesses and opening corporate accounts.
» Manage large quantity purchases for local public and private schools including universities.
» Ensure quality of service in timely delivery and billing acting as liaison to corporate headquarters.
» Work in concert with corporate office quarterly Industry Focus Programs, driving new business.
» Successfully exceed monthly fiscal sales goals.
The Sierra Club 85 Second Street, San Francisco CA May 2000–May 2001
Network Coordinator
» Postmaster managing Internet and internal e-mail deliveries.
» Monitored systems for Internet interface links, reported irregularities to Network Administrator.
» Maintained system administrator 'address book', within update cycles.
» Participated in network upgrade from Lotus Netware to new Lotus Dominoes Notes e-mail system
» Received special recognition for putting long hours to ensure success in systems transition.
Share Group Inc., 709 Mission Street, San Francisco CA (Now Located in Springfield, MA) May 1998–Oct 1999
Professional TeleFundraiser
» Awarded quarterly bonuses for exceeding eighty percent fulfillment objectives.
» Raised funds for a wide range of non-profit organizations.
» Briefed fundraisers on multiple campaigns, reviewing key facts fulfilling campaign objectives.
» Researched subjects to enhance knowledge of organizations to bolster team productivity.
» Received high performance scores in all employee reviews, promoted to team leader.
Worldview Systems, 114 Sansome Street, San Francisco CA (Company acquired by Randomhouse) Aug 1992–March 1995
Direct Fulfillment Representative & Manager
» Developed processes and procedures for Direct Fulfillment, customer service, operations & sales.
» Developed procedures for Internet customer service. (Prodigy, AOL, etc.)
» Processed orders for time-sensitive travel information, developed reports for Marketing & Finance.
» Set up initial procedures for telecommunications including ACD management.
» Established interdepartmental relationships key to Finance Operations, Marketing, and Editorial.
» Received award for high production.
Charles Schwab Co., Inc., 101 Montgomery Street, San Francisco CA Feb 1984–March 1991
Customer Service Representative & Supervisor
» Supervised fifteen customer service representatives for 800 number call center for software support.
» Developed scheduling parity for a 24-hour national call center.
» Provided hardware & software support, establishing communications for several on-line services.
» Assisted with user support groups for the Schwab’s on-line trading services.
» Received award during stock market crash of 1987 for accurate & rapid processing of market orders
SOFTWARE KNOWLEDGE
• MS Office Suite • Lotus Dominoes Netware & Notes E-mail • MAC OSX
EDUCATION: Graduated from Community High School in Ann Arbor Michigan
Graduated from Church of Natural Grace Seminary, received Ministers Certification
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