ESTER SOUZA
Redwood City, CA
650-274-6461
estersouza@yahoo.com
OBJECTIVE
Motivated, self starter, with a "can do", "team player" attitude would like to utilize years of experience as an office manager and administrative assistant to acquire a permanent position with a company that offers a challenge, a chance to build on present skills set and be a positive contributor to the team.
SKILLS
Calendar Scheduling
Conference Call & Room Scheduling
Customer Service
Data Base Management
Document Control
Inventory Control
Microsoft Excel
Microsoft Word
Oracle
Pitney Bowes Postage Meter
Program Management
Supplies Ordering
Travel Planning
Typing (35-40 wpm)
Vendor Relations
EXPERIENCE
2/2003 – 2/2006 ADMINISTRATIVE / RECEPTION SUPPORT
Nelson Staffing
Contact: Kendal Johnson Gaard, 201 Redwood Shores Pkwy Redwood City, Ca 94065
Phone: 650-595-8020 E-Mail: kjohnson@nelsonstaffing.com
Assignment: US Filter - Administrative Support
Administrative assistant duties included, opening and closing service orders using Oracle, preparing, tracking and coding vendor invoices for accounts payable, compiling open service orders and generating weekly report, processing customer requests over the telephone and working closely with the call center in assisting callers with service requests and questions, created a logging systems for purchase orders.
Assignment: Google 4/2005 - 5/2005 - Reception Support
Greet lobby guests. Alert staff of visitor arrival. Obtain interview candidate paperwork and route to appropriate person. Distribute services vouchers to employees, track receipt of money. Answer incoming calls. Schedule use of projectors and cameras.
Assignment: Tellme Networks 5/2004 - 3/2005 - Administrative / Reception Support
Greet all clients and guests. Provide front door security. Screen all incoming calls. Network with contractors and vendors. Prepare conference rooms for use. Created new notification and distribution process for incoming mail and packages. Reorganized front desk procedures including creating front desk written description of each task and how that task is to be carried out. Provide support to the finance, audio and any other department requesting help. Created service tickets for client support. Order catering for internal meetings. Ordered office supplies. Coordinate with HR and IS departments to usher in new employees. Created client welcome signs and badges.
Assignment: Inktomi/Yahoo 2/2003 - 9/2003 Administrative / Reception Support
Support Facilities department, distribution process for incoming mail and packages, back up reception, alert staff of visitor arrival, heavy phones, greet guests and enforce security protocol.
6/2005 - 11/2005 SERVICE COORDINATOR
Tower Safety Services
Contact: Laurie Tinker, 204 2nd Ave # 918, San Mateo, CA 94401
Phone: 650-343-7233 E-Mail: LT@towersafetyservices.com
Create and process Work Orders, Proposals, Communicate with clients regarding services provided. Screen all incoming calls, maintain phone & work log. Make bank deposits. Network with contractors and vendors, order parts. Created in-house parts list. Document expediting & filing.
10/2003 - 4/2004 ADMINISTRATIVE ASSISTANT
Strategic Staffing
Contact: Tegest Testafay
369 Pine Street SF, CA 94104
Phone: 415 616-6300 E-Mail: jobs@strategic-staffing.com
Assignment: Sieger Engineering
Document Control. Managing, distributing and receiving product drawings and documentation. Distributing necessary information to Purchasing, Quality Assurance, and Production departments.
6/2001 - 2/2003 ADMINISTRATIVE ASSISTANT
Borland Software
Contact: Lora Bate 100 Enterprise Way Scotts Valley, CA 95066
Phone: 831-431-1000
General office duties. Lending administrative support to Business Development, Public Relations and Enterprise Business Unit by completing tasks as assigned, general up keep of office environment, managing supplies and office equipment, setting up for client meetings, mail service, travel arrangements, working with various vendors, conference call scheduling, conference room scheduling, maintaining security procedures, managing emergency response team in satellite office.
1/2000 - 6/2001 OFFICE MANAGER
VitalCom
Contact: Lou Covey 501 Seaport Court, Suite 101 Redwood City, CA 94063
Phone: 650-366-8212 E-Mail: Lou@vitalcompr.com
Support staff of five Marketing & PR Associates by completing as assigned tasks, managing database, inventory, general up keep of office environment, managing supplies and office equipment, setting up for client meetings, calendar management.
EDUCATION
11/2001 Rockhurst University Continuing Education Center, Palo Alto, CA - Certificate: Advanced Excel for the Power User
11/2001 Rockhurst University Continuing Education Center, Palo Alto, CA - Certificate: Mastering the Basics of Microsoft Excel
10/2001 Skill Path Seminars, San Jose, CA - Certificate: Conference for Assistants
10/2001 Skill Path - Conference for Assistants, San Jose, CA - Certificate: One-day conference for administrative assistants. How to juggle multiple tasks, dealing with difficult situations / people, time management, project management techniques, communication skills, negotiation skills.
09/2001 Padgett Thompson - Complete Course on Building Security, San Jose, CA - Certificate: Complete Course on Building Security dealing with issues from securing computers to background checks and emergency plan execution.
09/2001 Padgett Thompson, San Jose, CA - Certificate: The Complete Course on Building Security
06/1976 Menlo Atherton High School, Atherton, CA - GED
REFERENCES:
Bill Johnson - US Filter, 650-637-3290
Terry McCarthy - Tellme Networks, 650-996-2803
Tegest Testafay - Strategic Staffing, 415 616-6300
Lou Covey - VitalCom, 650-366-8212
Tara Calverley - 650-307-0108
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