Jaziz Smith
1220 Monument Blvd. #B-13, Concord, CA 94520
Mobile (707) 704-5960
email: jazz_7796@yahoo.com
OBJECTIVE: Desktop Support Technician
QUALIFICATIONS: Computer hardware and software; Troubleshooting; Operating Systems and Software familiarity; MS-DOS; Operating of LANS & WANS; Windows 95/98; Windows NT 4; Windows 2000 & XP; MS Office -Word, Excel, Powerpoint, Outlook Express; Data Entry; Filing; Basic administrative duties; work effectively in a high-stress, fast-paced environment.
EDUCATION: Certified A+ Hardware/Software Technician, 06/05
Silicon Valley College - Information Technology Major,
United States Marine Corps. - Subsistence Clerk
EMPLOYMENT
HISTORY:
Compucom - Redwood City, CA 08/05 - 12/05
Computer/Printer Technical Support/Help Desk
Results-oriented information technology and telecommunications professional with expertise in software and hardware; performed maintenance of personal computers, laptops, and peripheral equipment; identifying problems and providing appropriate solutions; installed operating systems and applications; conducted technical training demonstrations; maintained trouble-ticket systems to record and track user calls & emails; desktop and laptop troubleshooting & repair; reported common problems & complaints; escalated network-wide troubles to Lead Technician; software & hardware installations; disk imaging; troubleshooting high priority tickets & resolved customer emergencies.
Best Buy - Concord, CA 09/05
Geek Quad Computer Technician
Provided in-store customer services; tech support by phone; cash register support when needed; troubleshooting of PCs, laptops, & other various electronics & gadgets such as printers; software & hardware installation included.
BSPS - Fairfield, CA 08/05
Technical Support (Part-time)
Provided troubleshooting of network & server issues; proactively assisted w/ help desk duties; supporting printers; hardware; software & related technical issues; PC upgrades & software installation; PC repair & build; installed, tested & deployed Windows 2000 & related software; streamlined data backup and restoration procedures.
Westaff - Vallejo, CA 05/03 – 02/05
Light Industrial/Warehouse (Long-term Temporary Placement)
Temporary assignments supporting various businesses; performed tasks which required advanced skills in organization & planning; in-depth knowledge of unit operations & objectives, including overall knowledge of various departments; managed & updated point-of-purchase mailing lists; tracking of orders; data entry with MS Word & Excel; Warehouse; shipping & receiving; created bar codes for products through the network; experience with various warehouse equipment, including forklifts; clamp lifts; double reach lifts, & order picker lifts.
UNITED STATES MARINE CORPS. 1996 - 2000
Subsistence Clerk
Administrative support; purchasing; mail; bookkeeping; equipment maintenance; facilities; directly participated in departmental administrative decision making; established, implemented & enforced office policies & procedures and set workflow priorities & standards; prepared reports; purchase orders; unit support.
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