MARK CISNEROS
2475 Moraine Dr. Santa Clara, CA 95051
Telephone: (408) 246-6406 Cell: (408) 393-5673
OBJECTIVE:
To obtain a position within a corporation that utilizes my wide array of experience,
Eagerness to learn and grow in the in the company I am in.
SUMMARY OF SKILLS:
¨ Excellent customer service and communication skills
¨ Office Skills—Extensive data entry, online research, filing, database
Management, transcription also
¨ Strong Computer skills---MS Office 97-XP, Windows 98/2000-XP
¨ Resolving customer inquiries and complaints
¨ Precise use of machine/tools, such as cash register, pricing and labeling
Instruments, Extensive internet & downloading of file types.
EXPERIENCE:
10/05-12/05 BULK CONTRACT SPECIALIST, Placement Pros, San Jose, CA
I was a contract worker for Placement Pros and worked at Comcast and also Netflix.
At Comcast I worked with Bulk Contracts. I proofread them, corrected all mistakes, and entered them into the new database. I also worked at Netflix in the warehouse on the assembly line.
03/05-08/05 CUSTOMER SERVICE REP (CSR), David’s Bridal, Milpitas, CA
Responsible for maintaining the front desk, assigning all consultants with their brides,
Appointments, and daily breaks. Taking all calls, cashier, handling customer issues,
And scheduling all interviews.
06/04-09/04 CUSTOMER SERVICE/CALL REP, Bill’s Tree Care, San Jose, CA
Responsible for making follow-up calls to previous/existing clients for work.
Taking calls from customers, scheduling appointments and bids, and assisting department lead in any way needed.
04/00-06/03 DATA ENTRY CLERK, Equipment Watch, San Jose, CA
Responsible for receiving, processing, and maintaining incoming orders into the database. Receiving, preparing, and proofreading auctions/work from employees. Data entry and training of any temps when requested. Department lead in absence of manager.
07/98-03/00 MEMBERSHIP/REFUNDS CLERK, Costco, Sunnyvale, CA
Processing and maintaining membership applications. Processing AMEX/Costco credit cards. Covered the Membership/Refunds department and handled all customer service inquiries. Front-End cashier, Maintain file processing.
12/97-06/98 DELI CLERK, Safeway, Sunnyvale, CA
Assigned to the delicatessen department. Responsible for food preparation, cooking,
Cleaning, taking orders, inventory, and operating as cashier when needed.
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