Dilshan Maharouf
3680 Greenlee Dr. Apt.10 San Jose, CA 95117
(408) 513-7900
dilshan786@hotmail.com
OBJECTIVE
Seeking an entry level IT or any IT related administrative position offering advancement opportunities in a growth oriented organization.
EDUCATION
Heald College, Concord, CA
Associates in Applied Science Degree in Computer Information Technology
AREAS OF EXPERTISE
Microsoft Windows 9X, NT, 2000, XP Microsoft Office: Word, Excel, Power Point, Access MS FrontPage; HTML, Web Design, E-commerce Development and Implementation; Computer Software/Hardware Installations; Accounts receivable/Accounts payable;
Internet Marketing, Order management, Project management;
Typing, PC Upgrade and Repair, Desktop Publishing.
EXPERIENCE
California Retail Service, Los Gatos, CA August 2004 to Present
Project Coordinator
Verbal and written communication with clients and vendors. Extensive work with various computer programs including MS Office, FileMaker Pro, Apple MAC OS X. Solid understanding of the construction industry as it relates to facility maintenance ie. HVAC equipment installation/repair, electrical repairs, plumbing, lighting etc. Writing proposals on a daily basis. Continuing to increase company revenue through creative bids on projects, which benefited both the client and the company.
AT&T Broadband, Concord, CA July 2002 to November 2002
CAG Department, Order Management/Pre-Install
Work order management by means of business software (ICOMS and ACSR).
Verify profiles Q-Codes and revised feature packages, tracking data in Microsoft Excel, and
project management analysis support for telephony, number portability problems with Pacific Bell, etc. Coordinate projects for corporate evaluations of customer cancels prior to installs, analyzed and implemented software to automate telephony processes. Eliminated manual-verify purchase order number issuing and firm order confirmation date for installation, troubleshooting, scheduling technician service calls.
Book Market , Vacaville, CA March 1999 to November 2000
Assistant Manager
Direct assistant to store manager. Performed administrative duties include filing and distribution of sales figures on daily, weekly and quarterly sales reports. Managed weekly expenditures and report comparisons to the prior year’s expenses. Delivered motivated customer service and support for all merchandising, cash handling, and other administrative duties. Acting liaison for management/leadership meetings with district office and corporate staff.
REFERENCES
Available upon request.
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