Kenyatta Ali
3687 Rocky Creek Ct
San Jose Ca 95148
408-807-5837
Ksongdance@sbcglobal.net
Objective: Seeking a position within your company where I can utilize my skills as a Leisure Travel Agent.
Career Profile:
Travel Proficiency (TAP) certified.
Experience with Apollo, Sabre computer systems.
Extensive experience with air transportation, ground transportation, accommodations, cruises, tours, and domestic travel.
Knowledge of sales and services, travel operations and technology, professional development, destination geography.
Strong professional interpersonal skills, detailed-oriented efficient and organized.
Possess strong customer services, analytical and problem solving skills, with the ability to make wise thought out decisions.
Excellent written and verbal communication skills.
Highly motivated, trustworthy, discreet and ethical.
Resourceful in the completion of projects, effective at mulit-tasking.
Employment:
California State Automobile Association
AAA Travel Department
Leisure Travel Agent
2650 Kitty Hawk Road
Livermore CA 94551
925-454-2600
02/06/06-present
Duties include: Provide leisure travel services for cruise and tour, domestic air, car, hotel. Provide consultative services to prospective customers, ensure optimum customer service use positive telephone service techniques; act on special customer requests and maintain excellent client relations
Seagate LLC (Kelly Service)
Corporate Investigation
Security Administrator
47050 Kato Rd
Fremont CA 94538
408-262-1069
02/04/04 to 07/30/04
Provide administrative and clerical support to the Corporate Security, pre-employment screening section. Responsibilities include processing temporary contractor security and applicant background investigation material, process FCRA compliance, administering new hire reconciliation, maintaining department archive program, faxing and sort and distribute incoming/outgoing mail, data entry, filing, and special project as assigned.
Seagate LLC (Kelly Services)
Human Resources Department
HR Administrative Assistant/Facilities
165 Milpitas Blvd.
Milpitas, CA 95050
408-262-1069
03/12/03 to 11/15/03
Supported two Human Resource Business Partners, Oracle, Lotus, Word, Excel, Power Point assignments, filed confidential documents, created and processed termination documents, worked very close with Payroll, set up exist interviews, booked conference rooms, processed check request, tracked monthly Services Awards, faxed assignments change forms, created and replied to e-mails, created spreadsheets and correspondents, other duties and responsibly as assigned by Business Partner.
Quantum/Maxtor Corporation (Kelly Services)
Human Resource Department
Senior File Clerk
500 McCarthy Ranch
Milpitas, CA 95035
408-262-1069
04/19/01 to 12/15/02
Provide support to Human Resource Data Center, Benefits, Compensation, and Legal Department. Filed confidential documents, created new hire folders and termination folders, researched and located files upon request, assisted in many file audits. Responded to all incoming e-mails and phone calls, administrative projects given by management, mail mergers spread sheets, VOE letters. Operated and maintained the file room along with various office equipment,
Continental Airlines
Customer Service Agent
2077 Airport Blvd 95110
San Jose CA
1-800-525-0280
08/15/00 to 11/10/00
Provided excellent customer services to passengers. Checked in passengers and handled luggage. Booked domestic and international flights. Handled money transactions credit cards, check and cash.
Sun Trips
Reservation Specialist
Reservationists
2350 Paragon Drive 95131
San Jose CA
408-432-1101
01/10/94 to 11/30/99
Call Center answered heavy phones lines, greeted clients, performed excellent customer services, made Hawaii, Boston, Jamaica reservations and took payment for reservations, problem solving. Assisted in different departments including Reception area, Ticket Department, Flight Department, and Human Resource Department. Operated and maintain various office equipment, filed and handled multiple phone lines prepared memos assisted in accounts payable.
Education:
Penn Foster Career School (2004-2005) Travel Agent Program
Penn Foster Career School (2002-2004) Professional Secretary Program
Computer Skills:
Apollo, Sabre, Microsoft Word, Excel, Power Point, Outlook Express, Lotus Notes, SAP, Oracle.
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