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| Seasoned, Professional Office Manager (san jose south) |
| Construction : Heating |
| 03/15/06 |
Personal information available upon request to prevent unsolicited emails
Highly independent self-starter with over 16 years of Administration, Operations and Office Management experience who strives for excellence in any challenging atmosphere. Works well under pressure and exceeds with short deadlines. Incredibly resourceful and creative with a high level of detail and vision, tempered with professionalism and dedication. Able to attack any challenge head on with excellent results with strong multitasking, organizational and leadership abilities. Works proficiently in a creative, cooperative environment.
Special Accomplishments:
Saved $10,000.00 in less than a year by creating and implementing new company-wide office ordering protocol
Saved over $100,000.00 in computer inventory loss by tracking equipment and reorganizing procedures for assigning equipment
Reduced new field employee costs by monitoring cash flow that resulted in the planning stages of new company-wide policy
Negotiated new property/facility contracts for improved service and lower cost
Coordinated corporate luncheon for over 90 employees including:food preparation, gifts, set-up and being the MC
Reduced office down time by initiating and maintaining heating/air, security and office equipment contracts and services
Resolved $30,000.00 in past due and COD accounts within the first year of employment
Prevented over $32,000.00 of inventory loss by intense research, investigation and adaptation of new protocols which I developed
Saved and recouped over $75,000.00 in old, used and obsolete inventory
Computer Skills:
Languages: HTML, JavaScript
Macromedia: Flash 5.0 (expert level)
Adobe: Photoshop 6.0 (expert level) Quickbooks, ACT!
Office XP (expert level in all): Word, Excel, PowerPoint, Access
Microsoft: FrontPage 2000 (expert level)
Work Experience:
Always Under Pressure, San Jose, CA 2005-2006
Office Manager
- Field incoming customer calls to appropriate department
- Assist customers with parts, payments and accounts
- Record and deposit checks, credit card payments and petty cash, document and record all trasactions
EcoEnergies Construction, Sunnyvale, CA 2004-2005
Operations Administrator
- Manage all internal paperwork from the sales of Solar systems to the conclusion of the project
- Work with the California Energy Commission (CEC) in filing and claiming of energy rebates
- Coordinate with PG&E and local Utilities to ensure proper connection system on the customer's behalf
- Follow up with City and County departments to acquire and pick up required building and/or electrical permits
- Assist customers directly with questions and required paperwork
Aramark Uniform Services, San Jose, CA 2002-2003
Customer Service Coordinator
- Receive incoming customer calls for all routes in the San Jose and Castroville market centers
- Coordinate with Route Sales and District Managers for resolution of invoice, service and inventory issues
- Compile and report district Netgain profit and loss figures to the Market Center Controller
- Manage, control and report sales contest and contest retention figures to corporate office and Contracts
The Brix Group, Inc. dba American Wireless and Pana-Pacific, Campbell, CA 2001-2002
Executive Assistant to the CEO/Chairman, Office and Facilities Manager
- Assist and support the CEO/Chairman in all daily activities and coordinate high level business affairs
- Notary Public for the CEO/Chairman's documents; manage all correspondence via email, mail and phone, maintain his schedule
- Maintain and process legal documents and Agent Contracts
- Create and mange highly confidential documents, create original and complex PowerPoint presentations, design original logos
- Support and manage promotional programs
Spectrum Personnel, Inc., Campbell, CA 2000-2001
Marketing Service Manager
- Design and restructure company web site from scratch
- Manage web site marketing, promotion, upgrades and maintenance; design and manage marketing materials
- Coordinate job fair promotional materials, coordinate with computer consultant on internet, computer issues
Laird Plastics, Inc., Santa Clara, CA 1998-2000
Office Manager
- Control daily reconciliation of petty cash and receipts for Accounting and financial projections
- Control and supervise all office functions and coordinate inter-branch associations
- Purchase order and invoice processing and maintenance
- Research and maintain customer and vender accounts to reconcile accouts and arrange payment
- Work with customers and vendors to resolve administrative account issues
- Supervise front office employees
- Create and manage databases of $50M inventory through tracking and research with Warehouse Manager
- Manage employee hours, vacation and sick time
- Assist with company-wide training of admins and local branch warehouse staff, create training resources
Rosendin Electric, Inc., San Jose, CA 1996-1998
Administrative Assistant to the Fleet Manager
- Manage $2M automotive inventory
- Schedule vehicle maintenance and arrange for appropriate parts to be available
- Process incoming and outgoing invoices for Fleet Department
- Create and manage new databases to track inventory and vehicle maintenance
- Create and initiate new protocols for processing and backup mechanisms to increase efficiency
- Researched vendor accounts and negotiated purchasing terms
Stone Business Broker Associates, Campbell, CA 1995-1996
Administrative Assistant to the President/Owner
- Research and pursue leads to increase revenue
- Handle confidential correspondence, conversations and financial issues, A/P and A/R, perform offsite errands as required
MCSS, Ltd. – Fremont, CA 1990-1995
3 month assignments during college summer breaks
Receptionist/Switchboard Operator – JC Paper, Inc., San Jose
General Office/Dispatch - Apex Industrial Janitorial Service, San Jose
General Office Administrative Assistant – Simplex, San Leandro
Telemarketing Researcher – TBS Printware, Fremont
Administrative Assistant/Customer Service and Sales Support – TBS Printware, Fremont
Portfolio of Web Design: www.dragonladydesigns.com
Education:
California College of Communications (CalCC), Campbell, CA
Web Design Certification Program, 2000
San Jose State University, San Jose, CA
Business, 1995
Chabot Junior College, Hayward, CA
General Education, 1988
Affiliations:
Auxiliary Member of The Eagles, Aerie #8 since 2003
Community support of Veterans, elderly and women through charity and donation (www.foe.com)
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