RacheL Radcliffe
150 Clipper St.
San Francisco, CA 94114
radcliffe_photos@yahoo.com
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I am a Sales Professional with a current background in wholesale sales, and strong experience in retail sales management. My work history demonstrates progressive accomplishment and a strong focus on career development. I seek a full time position in Commercial Sales with Customer Relations responsibilities.
I am experienced and strongly motivated in such areas as:
Sales
I make regular calls to all local and out of state customers for daily, weekly and monthly orders. I have relied primarily on phone and email communications with clients, with occasional site visits to large accounts. I pre-book product for the whole year by emailing or faxing order guides to the customers for future product. I am accustomed to quickly learning new systems, business processes and policies while working within a highly focused sales team. I absorb, retain and utilize detailed information about new products and opportunities and convey such information effectively and creatively to close sales.
Account Management
I have established, developed and maintained long-term relationships with key accounts. I effectively follow up all leads and have continually acquired new clients. I maintain current accounts, and have reclaimed old customers through responsive business correspondence and strong oral communication skills.
Customer Service
I evaluate all customer needs and requests and follow up with appropriate action. I track key 2nd-level dependencies daily, such as individual client shipments coordinated through multiple freight companies. I work to broaden existing support relationships in each account to ensure continuity and increase opportunity.
Operations and Retail Management- Floristry
I performed daily inventory checklists and oversaw that all floor displays were current and well-maintained. I performed cash management duties, balanced registers nightly, and made bank deposits regularly. Helped walk-in and phone customers with everyday and holiday orders. Advised customers regarding plant maintenance.
Bay City Flower Co., Inc.
Half Moon Bay, CA
Sales Associate
January 2005 – Present
My clients include large and small grocery chains, independent grocery, wholesale nurseries, retail florists and individual landscapers all throughout Washington, Oregon, Utah, Nevada, and California. I call and/or email the buyers weekly for orders shipping to all their stores that week, and process their orders directly over the phone. I track my monthly sales, and compare to the previous year, and I am able to see how each customer has progressed and grown. In the past year I have built up my customer base through excellent communication, and by going the extra mile on special requests. My customer relationships are solid, and I continue to develop more business by constantly keeping them up to date on what’s new and exciting. I have several great references on my professionalism, and experience. I also travel to customers throughout California and Utah for store reviews and to attend floral shows.
J. Fregosi and Sons Flowers
San Francisco, CA
Floral Designer June
2003 – Nov. 2003
Designed fresh hi-style and European arrangements for corporate accounts weekly. Maintained accounts, and sought out new customers by cold-calling. Purchased flowers and materials at the S.F. Flower Mart weekly.
Pacifica Pavilion of Flowers
Pacifica, CA
Floral Designer/Store Manager
July 2002 – June 2003
Designed everyday arrangements for refrigerator display and for customer orders. Made funeral pieces, wedding/prom, and party arrangements. Assisted the owner in day-to-day shop operations, and was responsible for all customer service.
Carlmont Village Florist
Belmont, CA
Floral Designer/Assistant
Buyer July 2000 – July 2002
Assisted the owner with maintaining inventory of fresh flowers, dried/silk materials, and gift items in the store for everyday and holiday. Designed arrangements for the refrigerator displays, everyday orders and wedding/funeral events. Created silk and dried arrangements for the floor displays, and for customer special orders. Used multiple wire services for out-of-state orders and handled customer questions and order corrections.
Skills
·Experienced in the use of MS Office, including Word and Excel, Adobe Photoshop, Outlook and QuickBooks.
·Skilled in the use of both digital SLR cameras, traditional SLR cameras, and medium format SLR cameras.
·Experienced in the use of strobes and flashes.
·Able to develop black and white film and print black and white or color prints.
Education/Training
·Woodside High School Graduate, 1997
·Completed the Floriculture Program at College of San Mateo, 2000
·7 years Ikebana Design through private instruction at Intermediate Level
·3 years at San Francisco City College Photography Department
Special Interests
Photography as a Fine Art and Advanced floral design
·Continuing enrollment at S.F. City College in photography and related art courses
·Plan to continue my education and amateur commercial work in Photography, combined with my knowledge of Floristry and merchandising.
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