The InterContinental Mark Hopkins is a four-star, four-diamond hotel with an historic past. At world famous Number One Nob Hill. The Hotel is looking for a professionally energetic, enthusiastic Room Inspector/Inspectress (Part-Time/Temporary). The applicant should have excellent internal and external customer service skills, the ability to handle all client needs, concerns, and accommodations along with developing positive relations.
SUMMARY Supervise, train, direct, inspect and assure the completion of Housekeeping tasks assigned to Room Attendants and Housepersons to maintain InterContinental standards of cleanliness and service
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1) Assigns work to cleaning personnel and trains personnel in housekeeping duties.
2) Posts room occupancy records.
3) Adjusts guests' complaints regarding housekeeping service or equipment.
4) Writes requisitions for room supplies and furniture renovation or replacements.
5) Reports need for room redecoration to Housekeeper.
6) Examines carpets, drapes and furniture for stains, damage, or wear.
7) Checks and counts linens and supplies.
8) Record inspection results and notifies cleaning personnel of inadequacies.
9) Assigns and distributes guest room assignments at the beginning of the shift, utilizing computer data to ensure equal and equivalent workload while minimizing traveling time and maximizing labor control.
10) Distribute and maintain keys to all staff ensuring proper key control and inventory.
11) Distribute and maintain pagers to all staff ensuring proper control and inventory.
12) Answer all telephone calls articulately according to hotel standards, coordinate and distribute all requests to ensure callers’ satisfaction.
13) Provide administrative support for the Housekeeping department, including computer entry data, preparing and printing reports, filing, tracing, payroll, maintaining files and department records/logs.
14) Visually inspect show rooms, VIP rooms, guest rooms, guest corridors and landings for cleanliness, maintenance and appearance. Physically inspect all vacant rooms in the A.M.
15) Contact the Front Office to update accurate rooms inventory information; update rooms inventory and status using property management system; report all discrepancies immediately.
16) Expedite requests for early make-ups, rush rooms, etc.
17) Report all maintenance and special cleaning deficiencies through the Expresso System; maintain records of all cyclical cleaning, i.e.; general cleaning, shampooing, etc.
18) Train and monitor performance of Room Attendants and House Persons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing high standards of quality. Ensure all jobs are completed within the shift and any rooms not serviced are assigned to the swing shift. Turn in all Lost and Found items according to Hotel procedures.
19) Walk Service stairways, at least once each day, checking service elevator landings, hopper rooms, slop sinks, and any storage areas to verify they are being properly maintained, cleaned and locked.
20) Ensure all Room Attendant carts and linen closets are kept clean, neat and stocked according to par guidelines
21) Comply with Safe Work Practices as well as OSHA guidelines.
22) Ensures staff observes Safe Work Practices as well as OSHA guidelines.
23) Provides accurate information to immediate supervisor and staff.
SUPERVISORY RESPONSIBILITIES
Directly supervises up to 35 Room Cleaners and Housepersons. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; coaching and rewarding employees; addressing complaints and resolving problems.
OTHER SKILLS AND ABILITIES
1) Ability to promote positive relations with all telephone callers
2) Ability to ascertain callers’ needs and promptly with such to ensure callers’ satisfaction
3) Ability to enforce hotel’s standards, policies and procedures with assigned staff
4) Ability to motivate assigned staff and maintain a cohesive team as well as with other departments
5) Ability to ascertain staff training needs and provide such training
6) Ability to maintain confidentiality of hotel guests and pertinent hotel information
7) Ability to ensure security of guest room access and hotel property
8) Ability to work with minimal supervision
EDUCATION AND/OR EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; and six months to one year related experience and/or training; or equivalent combination of education and experience.
HOW TO APPLY
Apply in person at:
999 California Street
San Francisco, CA 94108
In the Employee Entrance, this is located on the California Street next to the Hotels loading dock.
Or
Fax resume to: (415) 296-9554
Or
Email: SFOHA_Recruit@interconti.com
COMPENSATION
Salary: $15.37 per hour*
Benefits: Medical, Dental, Vision, Vacation, Personal Time, Meals, and more (based on number of shifts worked)
*(8-Hour Shift)
The InterContinental Mark Hopkins is an Equal Opportunity Employer
PLEASE NO PHONE CALLS
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