LEWIS P. NOWOSAD
Mountain View, CA, 94043 - (650) 960-3713
contact_me_to_interview@earthlink.net
OBJECTIVE:
Human Resources Assistant I
ACCOMPLISHMENTS:
Administaff
· Provided support in functional areas of the human resources department including sourcing, screening, & tracking termed employees
· Aided in compliance, reorganization & safeguarding of Department of Transportation files.
· Created a tracking system for termed employees
· Created a mail-merge system for termed employees for written exit interviews
· Tracked submittals & Scheduled phone interviews
· Committed to quality and service
· Provided onsite computer support when needed
Project Coordinator(The LPS Group)
· Maintained multiple databases.
· Initiated phone contacts for 587 HP partners as well as upheld 604 professional contacts.
· Kept creative & diligent paper as well as soft records.
· Communicated with team and offered solutions to potential issues.
Technical Support Representative(Electronic Arts)
· Provided end-user technical support for all Electronic Arts Games.
· Recorded and compiled detailed customer and technical information for each troubleshooting session.
· Maintained a high level of technical knowledge dealing with personal computers, operating systems and hardware as an expanding gaming platform.
· Generated email templates and solutions for customer issues as they pertain to POGO online games as well as many other Electronic Arts Titles.
Online Lobby Host(Mplayer.com)
· Hosted Online Multiplayer Lobbies.
· Used VoIP as a tool to communicate game and lobby rules.
· Fielded questions and offered advice regarding FAQ's.
· Implemented good-humored attitude to the effect of being requested for specifically.
· Drew many people to our site through positive attitude and quality customer service.
Quality Assurance(4 years)
· Wrote clear concise bug reports.
· Lead teams of testers and trained new employees.
· Gathered data for weekly Q.A. meetings.
· Communicated project issues with engineering department.
· Made valuable suggestions that lead to positive results.
Communication
· Utilized an amicable and professional tone.
· Was prompt in returning e-mail and voice-mail.
· Remained objective regarding project issues.
· Implemented common sense as well as innovative approaches to issues.
Documentation
· Has written three process manuals.
· Was able to convey thoughts effectively through written works
· Wrote understandable and accurate project & status reports.
Positive Work Ethic
· Stayed late to contribute to projects when needed.
· Showed up early and contributes "above and beyond".
· Understood ethics behind contribution to a team effort.
· Worked alone or in a team to get positive results.
WORK HISTORY:
Pro Trades Connection(11/14/05 to 2/2/06)
Position:Human Resources Documentation Control and Audit & Sourcing Backup Assistant
Administaff(5/23/05 to 10/31/05)
Position:Human Resources Assistant I
The LPS Group(9/27/04 through 11/27/04)
Position:Project Coordinator
Electronic Arts(9/8/03 through 3/28/04)
Position:Technical Support Representative (with an award winning team)
Mplayer.com/Hearme(11/99 to 1/01)
Position:Web Advertisement & Game Compatibility Testing / Training
Quality Partners(6/98 to 10/99)
Position:Software Tester
Pixel Translations(1/98 to 6/98)
Position:Application Test Engineer
Mindscape/ S.S.I.(8/97 to 1/98)
Position:Product Tester - Lead
FUJITSU AMERICA(Contract 1/97 to 7/97)
Position:Inventory Control & Re-organization
WebTV(Contract 7/96 to 1/97)
Position:Technical Support Representative
STRATUS COMPUTERS(2/93 to 7/96)
Position:Facilities Aide / Shipping & Receiving / Reception
SUN MICROSYSTEMS(1/92 to 2/93)
Position:Kitting / Assembly / Shipping & Receiving
IBM(Contract 3/91 to 9/91)
Position:Mail Room
SKILLS:
· D.O.T. Compliance
· HR File Auditing and Compliance
· HR Records Maintenance and Repair
· Sourcing
· Interview Scheduling
· Process & training manual creation, implementation & maintenance
· Event Planning
· Time management
· Excellent communication skills
· Training and Leadership skills
· Quality Assurance skills
· PC Computer hardware and software skills
· Ability to learn software quickly
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