StubHub is an online ticket exchange where fans buy or sell sports, concert, theater, and exclusive event tickets. StubHub offers fans exclusive event packages and charity auctions that no other Website offers. All transactions on StubHub are 100% guaranteed and we offer FedEx tracking, managed logistics, and live customer service.
Summary of Duties:
Multi-functional role as receptionist and administrative support for Customer Service Call Center. This person would be responsible for maintaining order in a fast paced and rapidly growing call center. Ordering supplies, handling travel needs, receiving visitors and mail and addressing daily office needs. Additionally, this person would assist customer service management with daily operational needs.
Essential Duties and Responsibilities:
• Staff Scheduling
• Manage conference room calendars and coordinate meetings
• Daily, weekly, and monthly metrics reporting
• Helps with the CS recruiting process
• Coordinates and schedules CS training
• Manages all CS travel
• Orders, receives, and maintains office supplies
• Coordinate mail distribution
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
• Performs other clerical duties as needed, such as filing, photocopying, and collating, project support, setting appointments, contacting service and maintenance vendors, etc.
• Point of contact for building management
• Other Duties as Needed
Skills and Abilities Needed:
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Excellent verbal and written communication skills
• Highly organized, accurate and detail oriented
• Maintain positive work atmosphere interacting with all levels of the company
• Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships
• Must be able to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing
Education and Experience:
• Bachelor Degree preferred
• Experience as office manager
|
