COVER LETTER
Gregory S. Brouse
184 Corbett Ave
Phone: 415-626-4668
San Francisco, Calif. 94114
Email: gsbrouse@comcast.net
I am applying for a 'Recept/Admin Assist/Office Assist‘ position.
This would be a perfect job for my ’post early-retirement’.
With 25 years at the United Airlines Maintenance Base, I feel with my extensive, Customer Service, Administration, Receptionist, light Bookkeeping, and Payroll experience, that I would be a sound asset to your company.
Always giving courtesy, politeness, and professional service, showing the client that we
are always glad they have come to us, offering excellent service, and exceeding the client’s goals and needs.
I always maintain the client’s respect by creating a lasting bond between them and
the service by being friendly, upbeat positive, and enthusiastic, while maintaining
strict client confidence. I use my thoughts, emotions, and actions in a timely cost effective manner. I am focused.
I schedule time wisely by managing time to meet deadlines ahead of schedule by
easily identifying what needs to be done, giving total commitment to each task with
overwhelmingly positive attitude. I am the image of my company.
I posses excellent client service skills for frequent client interaction. I am always
aware of compliance with deadlines and multitasking abilities while maintaining
data integrity and attention to detail utilizing strong problem solving abilities.
I am proficient in Windows/Xp, Word 2003, Excel 2003, Outlook 2003, and very eager to learn new software.
Thank you for your time.
RESUME – Gregory S. Brouse
01/05 – 10/05 Home Instead Senior Care
2431 Fillmore St.
San Francisco, California, 94115
I have always had a fascination with Elder Care and the perfect time to try it was between jobs. This was a temporary position, as I want to get back into the Work/Office/Reception/Admin environment.
12/03 – 01/05 Abrahamson Financial Services
P.O.BOX 1323
Gualala, CA 95445
Receptionist / Administration / Bookkeeping
My duties included being the Receptionist for the company, performing
Payroll for about 16 Companies (approx 180 employees), filing, faxing, copying,
heavy phones, and general clerical functions.
10/03 – Moved to Gualala, Calif. to support sick sister
04/02 – 09/03
Bay Area Addiction Research Treatment (BAART)
1040 Geary Street
San Francisco, California 94109
Medical Receptionist / Administration/ Office Assistant
I was the Receptionist/Administrator responsible for greeting
patients, processing daily cash intake fees, front office Accounts
Receivable, maintaining patient computer records, and scheduling
patients for treatment. I performed as a liaison between patients, nurses,
and Doctors. Handling heavy phones, filing, and data entry. I identified potential
crisis situations and maintained the ability to de-escalate rather the escalate them.
Working at the Bay Area Addiction Research and Treatment for 1 ˝ years
provided me a chance to interface with compassion and empathy to mentally
challenged, addicted and sick persons, always showing and upbeat friendly
professional attitude.
-continued-
RESUME – Gregory S. Brouse
05/1977 - 08/01 United Airlines Maintenance Operations Center
800 So Airport Blvd
So. San Francisco, Calif. 94128
Help Desk Analyst / Client Support / Administration / Receptionist
I started my career at United running many types of printers and Xerox machines.
I was Supervisor of Operations for 6 months. I was then promoted to Head of the Training department. I designed, created, and implemented comprehensive formal
classes and one-on-one sessions relating to software/hardware operation to trainees
from SFO and Chicago.
I also taught Word, Excel, and Outlook to new team members saving company money.
For the last 8 years, I was the lead of the Customer Call Center/Help Desk for the
IT Department and Aircraft Maintenance. In a large client intranet/internet environment,
I performed as a liaison between mechanics, Systems, and Applications staff, resolving
problems by coordinating software/hardware upgrades, testing new products and training.
I was responsible for monitoring in-coming calls, documenting each one, resolving the
situation and filing the resolution in the online database. Searching and updating
databases were also part of my daily functions.
I am upbeat, stable, flexible, eager, enthusiastic, and willing to solve all types
of problems with little or no supervision. I love working and meeting all types and levels of diverse people.
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