Stephen P. Lawrence
3320 Rosada Court
Pleasanton CA 94588
fasterthanlight_30@hotmail.com
Home phone: 925-224-8664
Mobile phone 925-200-7604
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Professional Highlights
Executive/Business Strategist with 15+ years across broad industries, products, services, and technologies. Pioneer in the design and delivery of innovative change management programs; expert in facilitating change through redesign of internal operating and business processes. Strong presentation, negotiation, and team building qualifications. Proactive approach in successful organizational development initiatives that delivered consistent and sustainable operating, revenue, profit, and quality improvements through dedicated efforts. Excellent project management skills from defining scope to project performance tracking.
EXAMPLES OF EXPERIENCE
Pacer Stacktrain
Strategic Planning Group Director of Strategic Initiatives and Process Improvement May 2002-May 2005
Honored with the Significant Contributor Award; 2003, 2004 and 2005
Managed strategic projects with the company and across the Pacer International family of companies.
Conducted research and development on technologies that improve the bottom line results and automate the company’s operations including interactive voice recognition, wireless in-gate inspection process and radio frequency identification.
Designed and conducted strategic planning sessions that created annual key objectives which drove financial profitability from $50M to $87M over 3 years.
Managed the successful implementation of a new operating system for our sister company Pacer Cartage which included; setting up the executive steering committee, creating a detailed project schedule, assigning resources, and providing system training to first line personnel throughout the United States.
Charles Schwab Corporation
Schwab Technology Solutions Process Services Senior Staff December 2000-May 2002
· Introduced the discipline of process management to Schwab Technical Services. Initiated the use of the Prichett Rummler-Brache Process Improvement Method.
· Led the redesign of 6 processes in 6 months; which included training the senior executives of the steering and design team, facilitating design team meetings, and conducting status reviews with the steering team.
· Facilitated redesigning the Project Risk management process
Baldwin Forrester Contractor Process Improvement Consultant (on contract to Wells Fargo) August-December 2000
Facilitated the redesign of the customer qualification process for the home financial services division; provided training and mentoring to internal staff on the redesign process tools.
Ventaso Principal Consultant June to August 2000
Led the successful implementation of Ventaso’s sales effectiveness software at customer sites, insuring high levels of customer service and satisfaction throughout all phases of the project as demonstrated through customer surveys.
MSAS Global Logistics-International Division March 1997-June 2000
Senior Manager Strategic Planning and Projects
· Recipient of the MSAS 1998 Innovation of the Year Award
Areas of direct responsibility included: strategic planning, process reengineering, quality improvement, ISO 9000 and implementation of strategic initiatives.
Conceptualized and implemented a methodology that creates high levels of collaboration between MSAS and its customers while resolving customer service issues.
Reengineered the MSAS warehouse tracking system in partnership with the IT department, operations, and external vendors. Facilitated global strategic project teams based on the vision of the MSAS' parent company, the Ocean Group.
Expedited the strategic planning process of key departments, resulting in new initiatives to satisfy company objectives.
Designed and implemented a monthly customer satisfaction tracking system; results were used to expand the scope of services and redesign processes.
Led efforts to automate operational tasks that facilitate improvements in management processes and company profitability.
Lam Research Senior Organizational Development Consultant March 1996-September 1996
Consulted with top management in Lam's business units to formulate strategic directions and organizational restructuring.
Created the Dynamic Process Improvement (DPI) methodology. DPI allows for redesign and improvement of large cross-functional processes in 2.5 days.
Facilitated cross-functional teams to redesign the Customer Requirements Definition process, resulting in the reduction of process cycle time by 22%. Analyzed and improved departmental operations resulting in increased productivity.
Boatworks Consulting Group Principal Consultant January 1986-March 1996
· Provided consulting expertise and project management in the areas of Strategic Planning, Total Quality Management, Customer Service and Organizational Culture Assessment for High Technology and Healthcare organizations.
· Built cohesive management teams, solved difficult organizational problems, implemented new programs, and restructured organizational design.
· Created organizational cultural and customer service surveys. Statistically analyzed the results, and provided feedback to executive teams. Conducted a set of strategic planning sessions based on the results of the assessment.
· Clients included: Centigram Telecommunications, Avery Dennison Research and Development, United Technologies, Wyse Technologies Stanford Medical Center, Harborview Medical Center Hersey Medical Center and Health Dimensions.
· Redesigned organizational structure for a Fortune 100 defense contractor into a network of 20 self-managed quality teams with the following results: $500,000 savings in six months by dramatic improvements in the processes of handling hazardous wastes, procurement of expensive research equipment, and inventory management and changes in the manufacturing process.
· Generated a 3 year business plan that included strategies for sales, marketing and operations.
· Developed customized training materials for healthcare and high technology companies.
EDUCATION
M.S., Human Resources & Organizational Development - University of San Francisco, San Francisco, California
Bachelor of Arts, Health Services Administration - St. Mary's College, Moraga, California
AA Degree Respiratory Therapy – Foothill College Los Altos California
TRAINING CERTIFICATES
Certificate, Adult Education University of Santa Cruz, Santa Cruz, California
Certified in Prichett-Rummler-Brache Process Improvement Method
MS Word, PowerPoint, MS Project 2003, Excel, And Visio 2005
, Micrografx iGrafx Process-2005, Process modeling software.
ISO9002 Auditor- Perry Johnson Associates
Statistical Process Control
Six Sigma Black Belt Certification in progress
ITIL Certification in progress
PROFESSIONAL AFFILIATIONS
Member of the Project Management Institute
Member of American Society for Quality
IT Services Management Institute
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