Part-time IT Support (hayes valley)

Hayes Valley Law Firm Seeks Part-Time IT Support Specialist

Mid-sized socially and environmentally progressive law firm offers fast-paced, friendly atmosphere in converted Victorian offices for dynamic, motivated individual to offer IT support to 35 users.  (see below for job description and qualifications.)

Please submit resume along with cover memo listing references and compensation requirements by email to Firm Administrator at above "reply to" address.

Duties and Responsibilities:

Technical

!                   Day-to-day maintenance of  the firm’s PCs, printers, and, in consultation with the firm’s network consultant, the firm’s network infrastructure.

!                   Assist and train users in the use of Microsoft Office and WordPerfect software packages.  Particular expertise in Word, Excel, and all features of Outlook is essential.

!                   Assist and train users in configuring individual workstations and troubleshooting workstation operating system and network connection issues.

!                   Develop and train users in internal productivity enhancement tools such as Microsoft Word macros and style sheets and development of firmwide contact lists in Outlook.    

!                   Maintain and verify rotating daily backup of the local network servers.

!                   Ensure maintenance of offsite backup in case of catastrophic network failure.

!                   Ordering and installation of new workstations and installation of new software

!                   Maintain and update an inventory listing of all new and current equipment on a monthly basis.

!                   Maintain network security against internal and external threats of virus infection or spyware in consultation with the firm’s network consultant.

!                   Keep accurate records of all license counts and make sure the firm is compliant with all licensing standards set by software manufacturers.

!                   Be available or arrange for support during all hours of firm operation and after normal hours of operation if a critical situation affecting employees’ ability to use the network or PCs should arise (there is typically little or no use of the system by firm employees between the hours of 10pm and 6am).

Additional Duties

!                   Analyze and evaluate the IT needs on a continual basis making recommendations that will contribute to the success of the firm.

!                   Act as liaison to the firm’s network consultant for additional services as needed.

!                   Represent the firm in a positive and professional manner at all times and demonstrate the values presented in our firm philosophy.

!                   Assist with special projects as needed.

!                   Attend all meetings and training sessions as required.

!                   Maintain a professional and orderly appearance. 

Qualifications Preferred:

!                   At least one year experience providing desktop support as a support specialist in a demanding workplace.

!                   MS Office Specialist certification

!                   Experience in NT and Active Directory (Windows 2000/2003) environment and with Citrix, Microsoft Exchange, Veritas backup software, and McAfee anti-virus/spyware software.

!                   Familiarity with the software used throughout the firm including WordPerfect,  Microsoft Office, QuickBooks, TABS III and DTE.

!                   Strong interpersonal and communication skills in one-on-one and group settings.

!                   Strong troubleshooting abilities.

!                   Excellent organizational skills.

Shute, Mihaly & Weinberger LLP is an equal opportunity employer, does not discriminate in its hiring of employees on the basis of race, color, sex, sexual orientation, religion, creed, national origin, citizenship, marital or veteran status, age, or disability.

Firm's Website