STEFANI SCHROEDER
6 Donna Ln.
Danville, Ca. 94526
stefani.schroeder@gmail.com
H 925.362.9923 C 650.921.0052
OBJECTIVE
Seeking a career with a growth oriented organization where my experience, dynamic energy and sincere commitment will be fully utilized.
Functional Summary
• 12+ years in Customer Service and stellar trouble shooting skills
• Energetic, dynamic personality
• Welcomes challenging customers/situations
• Thrives in a fast-paced environment
• Excellent client relationship building skills
EXPERIENCE:
INNER-CITY EXPRESS
Credit & Collections Specialist, 2003-2005
Customer Service Supervisor, 1999-2002
Customer Service Representative 1996-1999
• Functioned as liaison between the CEO and high profile clientele from an accounts receivable perspective as well as an administrative assistant
• Review accounts receivable reports & analyze paying habits of customers & recommend actions such as credit limit changes or termination of contracts.
• Make collection calls regarding all past due payments.
• Work with other departments to resolve billing discrepancies
• Processed all merchant account inquiries (Visa, MC, AMEX, Etc.) within allotted timeframe
• Maintained Petty Cash & reimbursements ledger
• Respond to customer requests with varying levels of complexity in a knowledgeable, patient, professional and kind manner.
• Consulted with upper management on ways to improve service level & voiced comments and concerns of customers regarding service.
• Managed staff of up to seven CSR’s
• Gave performance reviews and salary recommendations
• Interviewed, hired and trained all new Customer Service Representatives
• Held Bi-weekly Customer Service meetings to update staff on new procedures and get feedback from staff on how to improve efficiency
• Monitored ACD phone queue for the department
• Provided highest level of customer care which led to advancement of position to CS Manager
• Responded to 100 to 175 orders per day in an efficient, courteous, and timely manner
EXPRESS-IT COURIER
Customer Service 1994-1996
• Upheld highest level of customer service to ensure repeat business
• Became model for managements monitoring for on-site clientele
• Top performing CSR with telephone calls through ACD system after only one month
NAVLETS FLOWERS
Floral Designer 1993-1994
Education:
Graduated Capital High Boise, Id. 1987
Management Action Program (MAP) Certificate
COBRA Coursework
Attended numerous management & customer service seminars and workshops
COMPUTER SKILLS:
MS Windows XP, MS Word, Microsoft Excel, Outlook, QuickBooks
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