What We Do:
Zomax is a world-class company partnering with world-class people. We're one of Fortune Magazine's 100 Fastest Growing Companies' (1999 & 2000) and Forbes' 100 Best Hot Small Companies' (1999 & 2000).
Zomax is a leading international outsource provider of process management services to software publishers, computer manufacturers and other producers of multimedia products. Our fully integrated services include "front-end" E-commerce support, call center and customer support solutions; DVD authoring services; CD and DVD mastering; CD and DVD replication; supply chain and inventory management; graphic design; print management; assembly; packaging; warehousing; distribution and fulfillment; and RMA processing. Zomax Common Stock is traded on the Nasdaq under the symbol "ZOMX."
Job Description
This position will supervise the ongoing execution of outsourced telesales campaigns and key program strategies related to our high-tech client within North America
The candidate provides training to new sales representatives while continuing to coach current staff in selling techniques, ensuring successful sales volume. Providing visible supervision and to always be accessible to all sales reps when needed. Monitor work flow and adjust as required, ensuring all reps have similar selling opportunities.
ESSENTIAL RESPONSIBILITIES:
•Ensure telesales targets set by the client are achieved
•Ensure quality customer deliverables by call monitoring telesales representatives
•Review and evaluate ongoing performance of the outsourced telesales team; make adjustments to strategies and plans as appropriate
•Development of statistics and trend analysis regarding sales
•The ability to lead by example, educate and motivate a telemarketing staff, take full responsibility for team performance and reporting
•Perform weekly monitoring sessions and operational reviews with the client to provide performance insight and gain direction
QUALIFICATIONS:
•Two years to four years of related experience in direct or inside sales in the high tech industry
•Intermediate skills in Microsoft Excel, Word and Outlook Software
•Strong leadership, interpersonal and organizational skills required to obtain the best performance from each individual
•Prior successful experience in supervising and motivating salespeople
•Familiarity of current Call Center technologies and systems
•A good understanding of developer tools and licensing would be an added benefit
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