home (408) 356-8278
cell (408) 218-4708
________________________________________________________________________________
QUALIFICATIONS
• Strong customer service skills and abilities in verbal and written communications.
• Manage multiple job functions effectively. Flexible, well-organized and detail oriented. Results oriented professional; proficient in problem solving.
• In-depth administrative experience in systems, sales support and customer service.
PROFESSIONAL EXPERIENCE
Self-employed 4/02 – present
•Process accounts payable and accounts receivable into QuickBooks.
•Personal bill paying and bank reconciliation.
•Daily reconciliation of cash, checks and credit card receipts.
•Invoicing, receivables and bank deposits into QuickBooks.
•Edit expense reports for reimbursement.
•Administer various insurance plans.
•Coordinate consultant agreements.
•Purchasing assistant for medical product components; set-up terms with new vendors.
•Coordinate complex international shipment of medical equipment for clinical trials.
•Processed PO’s and accounts payable into QAD.
•Set-up filing systems, organize files, provide file maintenance for various clients.
•Organize company picnic; BOD meetings and company lunches.
•Schedule personal, business and house maintenance appointments. Interface with a variety of vendors.
Silicon Graphics, Inc - Vyyo Inc. - Packeteer. Inc. 12/98 – 09/01
Order Administrator
•Edited international and domestic reseller, distributor, OEM and direct PO’s for accurate pricing and terms prior to entry into Great Plains, Platinum and Oracle databases.
•Interacted with contract manufacturers to obtain delivery and scheduling status for customers.
•Generated invoices into Great Plains and Quick Books; validated information to ensure proper
commission to sales;generated commercial invoices for international shipments.
•Created RMA process; tracked Customer Satisfaction RMAs using Excel.
•Converted new and renewal support contracts in Clarify. Reconciled support contract database issues that required extensive problem solving and research.
•Created Internal Order Form to simplify process for ordering equipment for employee use.
•Created Exception Pricing Form and process for Sales.
•Collected on outstanding receivables. Generated credit memos to resolve disputed invoices.
•Set up account with company for warehousing, freight forwarding and customs broker services.
Office Administrator
•Scheduled meetings; made travel arrangements; negotiated contracts for corporate housing.
•Entered invoices for payment into Quick Books; edited expense reports.
•Managed purchasing function.
Sun Microsystems, Inc., Milpitas, CA 2/95 – 6/98
Remote Access Coordinator
•Internal support to Sun employees in distribution of digital token cards for remote access. Volume of remote access activity over three years increased from 50 to 400 customers per month.
•Coordinated the facilitation of remote access account requests with managers and temp/contractors. Process and administer extension requests in accordance with corporate security guidelines.
•Analyzed digital token card problems for customers and initiate corrective action.
•Activated customer accounts providing PINs; added records to appropriate remote access servers.
•Managed the digital token card inventory for domestic and global distribution
Interface with token card vendor to create the design of the Platinum Card.
•Member of project teams for re-engineering new service desk and Phase III ISDN implementation.
Stanford University School, Schools of Medicine and Comparative Medicine 11/93 – 1/95
Administrative Associate
•Computer and administrative support to Associate Deans in the Medical School and Supervisor and Veterinarians in the Veterinary Service Center.
•Computer use of Mac with MS Word, Excel, and other database and PC software.
•Managed appointment calendars, scheduled meetings, provided phone messaging, mail processing
•Wrote draft responses to routine correspondence, handled travel arrangements.
•Processed University purchase orders, snap checks reimbursements and reconciled monthly billings.
Sgarlato Laboratories, Inc., San Jose, CA 6/91 – 4/93
Office Manager
•Managed personnel, accounting and purchasing functions.
•Primary contact for doctors to place orders for surgical implants.
•Coordinated trade shows; interfaced with ad agency in developing new advertisements and trade show booth and logo.
•Administrative support to President, VP and Director of Sales.
•Computer use of Mac with Microsoft Word, Excel and MYOB.
Vanslager Associates, Los Gatos, CA 3/87 – 10/90
Office Manager / Sales Support
•Provided pricing and delivery information to customers; booked orders and expedited shipments.
•Applied commission payments and entered into computer system.
•Maintained and distributed accurate records and forms involving contracts administration.
•Coordinated trade shows, sales seminars and training meetings.
•Provided administrative support to President and outside sales force.
PREVIOUS EXPERIENCE
Order Administrator
•Edited OEM customer purchase orders prior to computer entry.
•Liaison between OEM customers and field sales, manufacturing, shipping and accounting personnel.
•Provided technical product information, pricing, contract terms and delivery status.
•Extensive customer contact on technical questions, problems, complaints and solutions.
•Resolved billing and collection problems using computer input and reporting methods.
•Trained sales personnel in procedures for completing sales documentation.
|
