Qualifications Summary
Highly personable Sales and Customer Service Professional with five years of experience in automobile sales and customer service.
· Talent for presenting appropriate company product and service offerings.
· Ability to identify customer needs and provide exceptional follow-up, leading to increased repeat and referral business.
· Expertise in resolving escalated customer service issues.
· Secured numerous company achievement awards for delivery of exceptional customer service.
· Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook).
Professional Experience
Finance Manager
Automotive (2004-2005)
· Collaborate with General Manager to create strategic plans to enhance customer satisfaction.
· Assist in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
· Sell numerous automotive warranties, GAP insurances, and other automotive accessories.
· Ensure the customers understand their legal rights of the purchase.
· Negotiate with several banks in order to obtain necessary financing for the completion of customer contracts.
· Increase employee knowledge by assisting with development and implementation of product-awareness program and customer service program.
· Enhance employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
Automobile Sales (2001 to 2004)
· Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
· Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
· Successfully sold new and previously owned vehicles to customers.
· Promoted growth for the business by creating customer databases for customer referrals and repeat business.
· Trained other employees to transition into the automotive sales industry.
· Assisted other employees with challenging customer
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