| Job Objective: |
CLIENT SERVICE REPRESENTATIVE, 10 years
experience |
|
ADMINISTRATIVE PROFESSIONAL, 6 years
experience |
|
SALES ASSOCIATE / SUPERVISOR, 7 years
experience
|
| Summary: |
A professional with 10 years in client services, sales, and administration. Wide range of leadership, management, and problem-solving skills. Strong communication and public speaking skills. Proven record of customer satisfaction. Unique blend of for-profit and non-profit experience.
|
| Experience: |
| Title: |
Sales Representative |
| Employer: |
Tourneau Inc., San Jose, California |
| Dates: |
2005 - Present |
| Duties: |
Sold various Swiss-made wristwatches and accessories including Omega, Rolex, Cartier, and Breitling. Prepared and maintained sales dispays and VIP client records. Achieved over $250,000 in sales within 7 months. |
|
| Title: |
Productivity Consultant / Keyholder |
| Employer: |
FranklinCovey Company, Santa Clara,
California |
| Dates: |
2003 - 2005 |
| Duties: |
Sold a specialty line of time management planners, PDAs, software, and training. Taught a weekly workshop on the FranklinCovey Planning System. Achieved over $190,000 in direct sales. |
|
| Title: |
Administrative Receptionist |
| Employer: |
American Red Cross - Palo Alto Area Chapter |
| Dates: |
2001 - 2003 |
| Duties: |
Coordinated the front desk and office support in an 18-employee, $1 million office. Oversaw office technology: desktop computers, fax/copier, scanner, phones, and e-mail. Supervised and trained 4 office staff volunteers. |
|
| Title: |
Program Administrative Specialist |
| Employer: |
American Red Cross - Council for Disaster Preparedness |
| Dates: |
1997 - 2001 |
| Duties: |
Managed the administrative services for a $5.1 million grant funding program. Organized meetings, arranged travel & hotel, and maintained official records. Collaborated in developing the Red Cross web site: www.prepare.org |
|
| Title: |
Sales Associate / Supervisor |
| Employer: |
OfficeMax Inc., Campbell,
California |
| Dates: |
1992 - 1997 |
| Duties: |
Sold a variety of office products and custom printing & engraving services. Developed and maintained positive relationships with multiple clients. Trained and supervised 6 CopyMax service center associates. |
|
| Title: |
Disaster Service Worker |
| Employer: |
American Red Cross - Santa Clara Valley Chapter |
| Dates: |
1989 - 1997 |
| Duties: |
Planned and participated in local disaster operations, training exercises, & community outreach. Taught classes of 6 - 10 students in disaster services. Supervised volunteers during emergency events.
|
|
| Skills: |
CUSTOMER SERVICE, MANAGEMENT & SUPERVISION, OFFICE ADMINISTRATION, SALES & RETAIL OPERATIONS, TRAINING
|
| Education: |
Diploma in Small Business Management, Professional Career Dev. Institute |
|
Certificate in Health Science, San Jose City College |
|
Emergency Preparedness and Planning, American Red Cross / FEMA |
|
Major: General Studies, De Anza College |
