The Merchandise Assistant manages the acquisition, coordination and tracking of inbound supplier data including all images and item level content. He/She manages item page content, cross-sells, and accessories for the merchandise department. He/She assists the call center associates with customer service questions. This position will be responsible for managing the acquisition, coordination and tracking of inbound supplier data.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Coordination of content & item setup 60%
Supports the item level efforts of all merchandise categories reporting to the Category Manager
Works closely with the supplier base to manage content acquisition.
Works closely with the supplier base to manage the procurement and coordination of digital images and/or samples for the site.
Coordinates with cross-functional departments
Coordinates with supplier base for item level data, including images and samples as needed.
Responsible for all item set up, cross selling and presentation of item page
Oversees the quality assurance process as it relates to the items preparation to go live on the site.
2. Administrative and Tracking 30%
Tracks all items coming in , out to supplier or with cross-functional team to ensure all items go live in a timely manner
Item maintenance of all changes to content or imaging
3. Special Projects 10%
Responsible for assisting in Customer Service problem resolution in a timely manner.
Additional support of department needs as defined by the category manager
REQUIRED QUALIFICATIONS:
1) Skills, knowledge, & abilities (SKAs):
Functional Competencies
Strong computer skills, particularly in Excel, and familiarity and comfort with database applications
Exceptionally detail-oriented with ability to juggle multiple priorities simultaneously, process and track multiple inbound and outbound data requests without errors
Strong academic background in business or finance or a work history that demonstrates competence managing multiple information streams
Interpersonal Competencies
Schedule flexibility -- ability and willingness to be on call periodically for timely resolution of supplier-related issues
Friendly, outgoing personality; quick learner; comfortable with ambiguity and a willingness to take initiative
Personable, outgoing personality; quick learner; comfortable with ambiguity and a willingness to take initiative
Leadership Competencies
Understands and follows Wal-Mart's three core values: Respect for the Individual, Service to our Customers, Strive for Excellence.
2) Experience:
1-2 years experience in a merchant assistant, customer service, project coordinator, or administrator preferred.
3) Minimum educational level:
B.A./B.S. preferred
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.
Wal-Mart.com USA, LLC, a subsidiary of Wal-Mart Stores, Inc., offers a competitive compensation package that includes, among other benefits, medical, dental, a company-matching 401(k) plan, profit sharing, stock options, bonus plan, an Associate stock ownership plan, training and development and a free shuttle service from the BART and Caltrain stations. Walmart.com is located 10 miles south of San Francisco and on the San Francisco Bay in Brisbane, Calif.
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