Glide Foundation is one of the largest and most comprehensive human service providers in all of San Francisco, as well as an international epicenter of cultural diversity and activist spirituality. With brick-by-brick consistency, Glide has built a unique urban center while remaining true to its original mission of reaching out to the marginalized and the poor, breaking the cycles of dependency and poverty, and creating programs on the cutting edge that are truly relevant because they are based on the ever emerging needs of the people.
We are looking for two (2) Medical Assistants to perform clerical, administrative and certain clinical duties. This person is expected to work in a collaborative manner to deliver the best services possible to Health Services’ patients.
EDUCATION and/or EXPERIENCE:
Two years of related work experience and a high school level education or an equivalent combination of experience and education;
Medical assistant training preferred;
1+ year experience in an outpatient clinic with the targeted population, which includes the homeless, poor, substance users and persons with mental illness preferred;
Experience managing smooth clinic flow (rooming patients) between patients and medical staff helpful.
LICENSES, PROFESSIONAL DEGREES, CERTIFICATES:
Must pass physical and Tuberculosis screening;
Must have or complete CPR and First Aid Training within the first 30 days of employment;
Certification by the American Association of Medical Assistants or American Registry of Medical Assistants preferred.
COMPUTER SKILLS:
Skilled in the use of a computer, specifically MS Office Suite 2000, Word, Access and Outlook;
Centricity Practice Management System (PMS) experience highly desired.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prepare patients for routine medical examinations, procedures and treatments. Prepare and maintain examination and treatment areas. Keep rooms stocked and clean;
Assist Healthcare Providers with examinations, procedures and treatments, to include: taking patient’s height, weight, blood pressure, pulse and temperature, administering immunizations, collecting and processing specimens, setting-up O2 therapy, etc;
Perform diagnostic tests: EKG, visual acuity, hearing and urine tests, Peak Flow, pregnancy tests, HA1C, Rapid Strep, etc;
Provide health education and/or instructions as directed by Healthcare Providers;
Clean and sterilize instruments. Apply principles of aseptic technique and infection control at all times, and comply with Quality Assurance practices;
Coordinate patient care information with other Healthcare Providers. Screen and follow up on patient test results, call for lab and test results, file results. Recognize and immediately report any abnormal findings;
Maintain patients’ confidentiality per HIPAA and Glide guidelines;
Recognize and respond to emergencies or potentially dangerous situations;
Schedule, coordinate and monitor appointments;
Adhere to established triage procedures. Greet all patients courteously and direct them to the appropriate staff;
Assist in chart preparation and medical records maintenance. Maintain medication and immunization records. File charts and test results. Perform data entry. Complete all other documentation, and meet reporting requirements in an accurate and timely manner;
Assist in gathering statistics and other types of information needed for ongoing evaluation of the functions of the position and the clinic;
Complete emergency supply and refrigerator checklists;
Prepare inventory forms and maintain adequate levels of supplies and forms;
Restock supplies throughout the clinic.
OTHER QUALIFICATIONS:
Excellent interpersonal skills. Has the ability to establish and maintain effective relationships with those contacted in the course of work by displaying a good-natured, cooperative attitude;
Ability to work effectively with minimum supervision and as a member of the entire team anticipating needs and assisting other staff depending on the work flow;
Has initiative. Is willing to take on responsibilities and challenges;
Works well under pressure in a demanding and fast paced multi-cultural environment;
Has the ability to remain focused and manage priorities. Demonstrates strong organization skills and pays attention to detail;
Demonstrates adaptability/flexibility. Is open to change (positive or negative) and to considerable variety in the workplace;
Dependable. This position requires a reliable, responsible, and dependable person;
Demonstrates understanding and ability to adhere to basic ethics, standards of care and regulatory practices;
Sound judgment is required. Ability to consistently act in a professional manner and treat patients, staff, Healthcare Providers and volunteers with respect, sensitivity and patience. Understands when to consult and ask for guidance;
Ability to deal on a continual basis with patients with various physical and mental ailments, and to handle difficult situations (e.g., angry, loud and/or verbally abusive patients);
Ability to work with a complex and demanding multi-cultural environment in the San Francisco and Tenderloin areas, including sensitivity to homeless, poor, substance abuse, domestic violence and mental health issues;
Commitment to the vision, mission, core values, and philosophy of Glide.
GLIDE FOUNDATION IS AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration without discrimination on the basis of race, color, religion, gender, national origin, ancestry, age, marital status, pregnancy, medical condition, disability, or sexual orientation. Gay, bisexual men and women, transgender, and people living with HIV and AIDS are encouraged to apply.
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