Jessica Nickole Aviles
5523 Florida Drive
Concord, CA 94521
Shynicoya14@yahoo.com
Cell: 925-435-4757
Home: 925-673-0449
February 17, 2006
TO WHOM IT MAY CONCERN:
I am currently looking for a full time position and would very much appreciate the opportunity to work with your company. My last position I worked as a temporary tax receptionist and I did enjoy it; however the position was only contracted until February 15th. I am interested in working more hours and acquiring better benefits.
I have learned a lot working as a server and as a receptionist and customer service representative. All positions have given me excellent people skills and communication skills and it?s taught me how to be patient and creative! My office experiences have given me the ability to learn different soft wares, data entry, handle on-line credit card transactions, scan documents, prepare tax returns, and general administrative functions. My experience at Heald has taught me to be focused and well organized, and I would like to continue my education. In addition, being bilingual is particularly a good advantage because it has given me a wider range and more exposure to communicate with the public.
If given the chance, I believe I can be an asset to your company.
Thank you, in advance, for your consideration and I look forward to hearing from you.
Cordially,
Jessica Aviles
JESSICA N. AVILES
5523 FLORIDA DRIVE
CONCORD, CA 94521
925.435.4757
SUMMARY OF QUALIFICATIONS
Bilingual in Fluent Spanish (speaking, reading and writing), Professional, Dependable, self-starter, organized, team player, fast learner, ability to prioritize work and multi-tasking, good customer service and interpersonal skills, Typing 60 wpm
WORK EXPERIENCE
Gregory P. Hunter-Certified Public Accountant January 2006-February 2006
Tax Receptionist
As a temporary tax receptionist I answer and direct all incoming calls, confirm future appointments, fill all printers and pay attention to the number of supplies in the office and monitor it, prepare tax returns for the clients. I also schedule and reschedule appointments. I assemble multiple tax documents and letter mailers. Check mail and put postage as well as deliver outgoing returns and mail.
ETS ? Educational Testing Service?Concord, CA September 2004-December 2005
January 2003- August 2005
Customer Service Representative ?
Answer and direct calls to appropriate designations. Register, input information into the computer and send scores for students to take and prepare for their SAT?s. Because customer service representatives constantly interact with the public, strong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills.
Olive Garden Restaurant-Pittsburg, CA
Server ?
Greeted customers and escorted them to their seats and handed them menus. Took food and drink orders and served food and beverages. Answered questions, explained menu items and daily specials, and kept tables and dining areas clean and set for new diners. Provide fast, efficient and courteous service at all times to give them a dining experience to remember. In addition to being a server, I was required to sell seven wine bottles a day which enabled me to also be a sales representative.
BT Commercial Real Estate-Oakland, CA September 2001- November 2004
Receptionist ?
Worked for a real estate office consisting of 35 realtors. My responsibilities included answering the phone, opening and distributing all incoming and outgoing mail via California overnight or UPS online, ordering office supplies, drafted and typed proposal letters and real estate forms for agents, and special projects on an as need basis. As a receptionist you learn to multi-task and learn a variety of responsibilities.
OFFICE SKILLS
Microsoft Office, Excel, PowerPoint and Access Maximizer: a scheduling software File Cabinet: a scanning and filing software. CAT Tool: a SAT Testing tracking software.
EDUCATION
Loma Vista Adult Education ? High School Graduate ? 2003
Heald Business College ? 2004-Present - AA in Business Administration with an emphasis in Criminal Justice
LANGUAGES, INTERESTS & ACTIVITIES
English and Spanish
I love reading, going to the movies and dancing. I?m very outgoing and enthusiastic. I like being with my friends and family.
REFERENCES
Upon request
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