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| Manager/Executive: eLearning, Knowledge Management, Editorial Products (menlo park) |
| Office & Business : Businesses for Sale |
| 03/15/06 |
Ian Hamilton
600 Sharon Park Drive, #A307
Menlo Park, California 94025
(650) 743-6901 (cell)
(650) 926-9686 (home)
ibh3@aol.com
Summary
Visionary innovator of world-class eLearning with an unbroken chain of success leading large enterprises through the process of change by planning, designing, creating, and implementing interactive and blended learning solutions. Strategist, product manager, project manager, and leader of eLearning technology and courseware operations that have dominated key vertical markets. During the last decade I have headed the eLearning division of Omega Performance, a breakout market leader of interactive instruction for financial services; grown Avaltus, a service-industry courseware specialist for which I invented the first Learning Content Management System (LCMS), from startup to a $100+ million sale in the combined role of CLO and CTO; and consulted with a range of businesses to unify their diverse constituencies behind change initiatives that energized corporate learning and optimized workforce competence. My signature strength is building and managing high-performing teams of knowledge workers in product development, customer relationship, content creation, and software R and D. Winner of eight Brandon Hall awards for courseware design.
Business Accomplishments
E-LEARNING CONSULTANT (Menlo Park, California)
eLearning Business Plans, Training Needs Assessment, and Product Design
2002-2006
Thought leadership, product management and marketing, project management, and business/marketing/product plans to help organizations create and grow internal eLearning programs, and add eLearning services to their solution sets. Assess and redesign training operations and reengineer learning and performance processes. Client list: ChevronTexaco, City of San Francisco, Deere and Company, Educational Testing Service, Kaplan, The Lexis/Nexis Group, Marriott, Nokia, and Witness Systems.
> Converted traditional training and knowledge content to eLearning and blended learning format.
> Wrote MRDs and PRDs. Designed and developed key eLearning technologies -- LMS, LCMS, simulation engine, competency management system, and performance/training analytics.
> Facilitated LMS/LCMS product selection. Negotiated and managed vendor/partner relationships.
> Published essays and white papers: “Beyond eLearning: A Vision of the Next Five Years,” “The DNA of Corporate eLearning,” “The eLearning Pyramid of Value,” and “Standards in eLearning.”
PEOPLESOFT, INC. (Pleasanton, California)
Senior Product Manager and Strategist, Enterprise Learning Management
2004-2005
Expanded PeopleSoft’s enterprise learning management system (LMS) from V1 to V2.
AVALTUS, INC. (Originally Payback Training Systems. Salt Lake City, Utah)
Chief Learning Officer, Chief Technology Officer, and Vice President of Product Development and Courseware Services
1998-2002
Joined a startup and built a $20 million, 100-person eLearning solution provider of online courseware for the call center, retail, supermarket, hospitality, and foodservice markets. Led product management, project management, course development, customer fulfillment, and software engineering. Conceived, created, and marketed the world’s first LCMS, catalyzing a $105 million sale to IAC/InterActiveCorp.
> General manager. Executive over 75 percent of all the company’s staff, and GM of its largest office. Responsible for hiring, P and L, organizing departments, cross-functional business processes, IT infrastructure, and customer satisfaction. Inspired culture of innovation and excellence.
> Break-the-mold product manager. Served as 1st product manager, then built a team as the firm grew. Prioritized customer needs. Analyzed trends and competition. Wrote MRDs, PRDs, white papers, and many proposals. Developed pricing, coached the sales team, made key presentations.
> Leader of courseware development. Built an award-winning, 50-member team of project managers, instructional designers, writers, graphic artists, A/V producers, QA, implementation, and tech support. Systematized project plans, customer relationship practices, and design standards.
> LMS and LCMS expert. Invented, designed, built, and evangelized eLearning’s first LCMS -- a next-generation technology for content workgroups to author and convert intellectual property into an enterprise repository of learning objects, and then flexibly use and reuse them to assemble unique, personalized eLearning experiences over and over. Also built custom learning portals, created a one-of-a-kind email-based LMS, and recommended and implemented third-party LMSs.
> Visionary who excels at execution. As CLO, crafted strategy and wrote the business plan. Executed into go-to-market messages, R and D, alliances, and revolutionary new products. Played deciding role in many sales and made critical contributions to attracting investors. As CTO, built a top-tier engineering team that justified the company’s $100+ million sale to IAC/InterActiveCorp.
> Hands-on responsibility as project manager and lead designer. For key accounts such as Marriott, Hilton Hotels, Ahold, and the U.S. Department of Defense Commissary Agency.
OMEGA PERFORMANCE CORPORATION (Sausalito, California)
Manager of Multimedia Training and Director of Technology
1995-1998
Started up a new eLearning division inside this established training company to the financial services industry. Successfully fulfilled $30 million of new eLearning business in 30 months. Won numerous awards, led an acquisition, and motivated a high-return sale of Omega to training conglomerate IIR.
> Entrepreneurship. Established new office and ran startup operation for CBT / WBT courseware production. Hired and led 30 project managers, consultants, instructional designers, graphic artists, programmers, QA, and MIS. Partnered with Macromedia and Allen Communication.
> Innovation and achievement. Architect of a 135-hour banking e-curriculum. Designed simulations, tutorials, navigation, and storyboarding tool. Pioneered learning activity templates and re-purposing processes to minimize cost and cycle time, simplify customization, and reuse content.
Manager of Training Publications
1993-1995
Oversaw development of new and custom training programs. Took a small, failing editorial / DTP group viewed as a liability, and turned it around into a revitalized, profitable, multi-location department of 25 professionals developing best-of-breed training programs for banks.
> Process reengineering. Created a budget management system that set contract levels, slashed cost overruns, and boosted margins. Reengineered operation was a key driver of Omega’s renewed growth -- praised for banking expertise, quality of work, speed, and cost management.
INFORMATION ACCESS COMPANY (Division of Ziff-Davis Publishing. Foster City, California)
Managing Editor of Online Computer Periodicals
1987-1993
Led a 40-member team of writers, editors, and supervisors as editor-in-chief of computer-industry products for this online and CD-ROM publisher of business articles and library information systems.
> Market leadership. Raised annual production from 15,000 to 90,000 articles. Managed revenue spurt from $2 to $45 million with cost increase from $1 to only $3 million. Won PC Magazine award for top business CD-ROM of 1992. Wrote acclaimed Computer Thesaurus and Dictionary.
> Clockwork excellence. Continuously improved workflow processes, drilled a deadline-obsessed work culture, and enforced rigorous productivity standards. Wrote a total metadata taxonomy. Developed a document management system, an editorial production system, and a search engine.
Education
UNIVERSITY OF CHICAGO (Chicago, Illinois)
1984
B.A. with Honors in The Analysis of Ideas and Study of Methods, an advanced philosophy program where students learn to inquire, think analytically, and solve problems creatively. Minor in Physics.
References Available Upon Request
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