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| Manager, and or Technical Support (fremont / union city) |
| Real Estate : Commercial for Sale |
| 03/15/06 |
OBJECTIVE
* Seeking a professional IT position requiring advanced technical training and providing an opportunity to improve the systems and operations of a growing company.
TECHNICAL EXPERTISE
* Platform: Win98/NT/2000/XP-Pro, Familiar with Linux
* Hardware: IBM PC/Pentium Class, Fibre Switches,Routers, and Hubs, IBM Shark, FastT, Familiar with AS400
* Software: Microsoft Suite, Lotus Suite, Tivoli, Familiar with DB2, Access and SQL
EXPERIENCE
Technology Consultant - 2004 to Present
YouCan Systems, Fremont, CA
Consulted clients with online communication solution needs. The solution allowed clients to maximize on business activities and best return on investment. Analyze need and present client with solution that represented maximum return on profits.
Professional Project
* Marketing, Sales, and Delivery, of a Online Conferencing tool and Computer Products in an international market.
* Responsible for the Technical Support and training of clientele of Products delivered.
* Test, troubleshoot, and involved in the beta testing of Product.
Responsible for client retention
Responsible for building relations and motivating sales group
Advance Technical Support Specialist - 1998 to 2004
International Business Machines (IBM), San Jose, CA
Supported Sales for IBM's TotalStorage Group. Delivered oral and written presentations to sales and technical staff to support the sales effort and installation process for current/potential clients. Handled installations of Raid, Tape Library, Fibre Switches/Routers, FastT, and Shark which includes Tivoli Software and related software packages.
* Instrumental in the sale of several million dollar contracts with Prudential, Wells Fargo, and Wal-Mart.
* Managed and Supported In-house Lab for IBM Advance Technical Support team which involved the Network installation, Administration, and the setup of Cisco, McData and Brocade switches/routers.
Technical Support Manager - 1992 to 1998
Financial Profiles, Carlsbad, CA
Developed and Manage a Technical Support Department for a product called ProfilesPlus who's clients consisted of companies such Mass Mutual, Aetna, John Hancock, Mutual of New York, and New England Insurance, and over thirty other companies which accounted for over 30,000 clients.
* Responsible for Technical Support training and development of employees.
* Troubleshooting, and Testing software on platforms such as Dos, Windows 95/NT/98, Novell, and OS2.
* Responsible for client retention.
Developed a Faxed based Solution for problem tickets.
EDUCATION
A.S. Computers in Information Science
Coleman Technical College at San Marcos, California
B.A., Business
California State, Northridge, California
REFERENCES
Available upon request
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