Management ResumeOBJECTIVE
A position in an area of management that will utilize my experience and skills.
Salary 48K Hours Mon-Sat
SUMMARY
Over 18 years experience in management and customer service management as well as staff training and coaching.
Exceptional problem solving, organizational, and communication skills. Proficient in Windows and Macintosh Platforms.
Entrepreneurial approach; results oriented style.
7/2005 - Present Manager "Keeping Company Private"
San Francisco/Ca
store manager
schedule staff of 8
Hire/train/fire if needed
client service
Ordering all supplys for store
Inventory Control
Sales and buisness expansion
Notary Public
7/2004 - 8/2005 Store (s) Manager GNC
Santa Cruz/Ca
GNC Santa Cruz Ca
Store (s) Manager
7-1-04 7/2005
*11/04 Promoted to manage 2 stores
Train Staff on sales and customer service
Promote Buisness at local gyms, stores and potential sales markets
Attend Chamber of Commerce functions in area(s)
balance store
bank deposits
inventory
Hire,Train,Terminate if needed
10/2002 - 11/2003 Supervisor Jc Penneys
Wauwatosa/N/A
JC PENNEY STORE SUPPORT CENTER Wauwatosa WI 10/2002-11/2003
Promoted to Supervise 2 departments 5/03 Laid Off Nov 2003
(Salary 36-K)
Supervisor of 2 areas Bulk Flat and Bombay Bulk Sorter Machine
Manage a staff of 17 people
Meet and exceed production on sorter machine
Hire and Terminate as needed
Motivate employees on goals
Maintained machinery work with maintenance as needed
Responsible for nightly and weekly reports
Schedule of staffing for budget concerns
1/2000 - 2/2002 Manager Area/Local EVOLUTION HOME FURNISHINGS
Berkeley Ca/N/A
Customer Service Manager/Area Manager
Directly work with Sales, Sales Management, Operations, Accounting, Customers, and Vendors on
Client satisfaction.
Responsible for training of all department members.
Developed and implemented customer service guidelines to minimize the company's losses, including
Returns, repairs, and discounts on merchandise and delivery.
Decreased department operational overhead within six months.
Supervise dispatchers to ensure timely scheduling of client deliveries, completion of paperwork,and attention to detail.
Work with the warehouse to confirm deliveries, pickups, house calls, and damages.
Manage day-to-day running of a 10 employee corporate office.
5/1997 - 1/2000 Internet Coordinator/Office Manager San Francisco Reservations
San Francisco/CA
Internet Coordinator/Office Manager
Managed all reservations made through the Internet totaling around 5,000 a day
Trained staff of fifteen regarding sales procedures and booking of reservations
Reviewed staff performance and hire/fire staff as needed
Responsible for staff schedules
Maintained system software and upgrades to the system
Evaluated and resolved customer complaints regarding hotels and service
2/1993 - 3/1997 New Accounts Manager SAN FRANCISCO FEDERAL SAVINGS AND LOAN
San Francisco/CA 1
New Accounts Manager
Managed high volume of client accounts generating over $5 million annually
Maintained and exceeded sales goals of $50,000 each month by 40%-received the "Liberty Legend"
Award for highest number of sales three years in a row
Modified and corrected customer complaints
Trained new tellers- an average of two a month
2/1991 - 1/1993 Sales Manager Montgomery Wards
Fremont Ca/N/A
Managed staff of 20+ employees; prioritize/delegate work activities
Managed House wares and Furniture Departments
Responsible for inventory control
In charge of store markdowns and organized sales promotions
Created visual merchandise displays
Responsible for staff schedules
Reviewed staff performance and hire/fire staff as needed
Education
Dates Attended School Degree Location
5/1989 Wisconsin State University Bachelor's Degree Madison - WI - US
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