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| Lotus Notes Administration Position (financial district) |
| Cars & Trucks, Etc. : American : Chrysler |
| 03/15/06 |
Alexandres Lugo
313.877.9770
GOAL:
Seeking an IT position.
CERTIFICATIONS:
R4 Certified Lotus Professional (System Administration)
R5 Principal Certified Lotus Professional (System Administration)
EDUCATION:
Currently completing Bachelor’s degree program
Member of Phi Theta Kappa International Honor Society
National Dean’s List
Fluent in Spanish
EXPERIENCE:
Design Systems, Inc.
Farmington Hills, MI
Systems Engineer Aug 2004 to Oct 2005
• Primarily maintained the Lotus messaging infrastructure, network infrastructure, and end user computer equipment, software and peripherals.
• Designed a Purchase Order Request database for end users in order to streamline computer equipment requests, computer peripheral requests, and computer software requests. This database was web enabled to provide access to satellite users located on site at companies such as Daimler Chrysler and GM. The focus was to enable users to use a paperless system and to quicken the approval process.
• Provided end user support for email messaging, network configuration, and office applications. This was accomplished remotely and locally depending on user’s location.
Ajilon Consulting (Contract)
Detroit, MI
Lotus Notes Administrator Apr 2004 to Aug 2004
• Provided daily administration support for 20,000 end users at Parker Hannifin Corp. This included upgrading Lotus Notes clients to R6 and providing current administrators with knowledge transfer of known issues in R6. Provided client help documentation in Spanish for Mexico users being upgraded.
• Added server administration tools to automate tasks such as mail.box monitoring and clean up, as well as log error scanning of the mail servers.
• Ensured uniform Domino server configuration across ten mail servers, two SMTP servers, and the administration server of the domain. This included modification of several server documents, configuration documents, as well as the notes.ini.
CATS Company (Contract)
Troy, MI
Lotus Notes Developer Mar 2004 to Apr 2004
• Created four workflow applications based on stated requirements by the accounting division of Valeo Corporation. These workflow applications were integrated with a workflow interface already in use at Valeo.
• Provided administration and development support for local administrators for existing databases and Domino servers.
Robert Half Technology (Contract)
Southfield, MI
Lotus Notes Administrator Feb 2004 to Mar 2004
• Tasked with reducing non-business related email and virus blocking at Design Systems, Inc. These items were successfully completed with the use of native Domino server tools, as well as Norton Enterprise spam and antivirus software.
• Configured web access for email (iNotes) for all users of the Domino server. This access was configured for internal and external access over the Internet through the company’s web site.
• Upgraded current Domino servers to the most current version and streamlined the configuration of the Domino servers for optimal performance. Knowledge transfer with company IT department was conducted to maintain “best practices” configuration of the Domino server.
• Provided end users with support for such tasks as archiving, web access, and other basic support issues.
Kelly IT Resources (Contract)
Troy, MI
Lotus Notes Support Analyst Feb 2003 to Feb 2004
Second Level Support Analyst – WAN Migration
• Part of a three-person support hotline assisting Kelly It Resources end users in a migration project from Lotus Notes 4.5 to R5.
• Provided Kelly IT Resources end users and Lotus administration staff with extensive migration experience and issue resolution.
• Assisted in the WAN (Wide Area Network) migration of over 700 Kelly branches from the current Sprint network to the AT&T EVPN network.
• Tasked with resolving second level support cases for Kelly field and corporate end users.
Lotus Notes Administration Independent Consultant (Contract)
Metro Detroit, MI April 2002 to Feb 2003
• Provided Lotus Notes administration consulting services to several companies in the Metro Detroit area.
• Trained existing system administrators in “best practices” administration for daily Domino tasks and monitoring.
• Assisted in maintaining several Domino applications for customers by streamlining the design methodology to provide stability, as well as “web enabling” applications so that they could be accessed over the internet.
Centre Insurance
New York, NY
Lotus Notes Administrator Dec 2000 to Oct 2001
• Supported the Domino infrastructure of several Zurich insurance business units and provided daily support to
end users.
• Successfully completed the international server and client upgrade project from version 4.6 to R5.
• Implemented security measures to protect the internal messaging system from virus and intrusion attacks.
• Configured alternate means of remote mail access through the use of Blackberry messaging systems.
• Built and configured Compaq servers when upgrades of existing infrastructure were necessary.
Dynamik Technologies, Inc.
Troy, MI
Lotus Notes Administrator Consultant Aug 1999 to Nov 2000
• Provided customized Lotus Notes solutions to several clients through Lotus Notes/Domino system planning, implementation and support projects.
• Completed several migrations to Lotus Notes from cc:Mail, GroupWise, and Exchange messaging systems.
• Installed, configured, and administered Lotus Domino on the following server platforms: Windows NT, 2000, XP, AS/400, OS/2, UNIX, Solaris, and LINUX and Novell.
• Led end user and administrator training for clients.
EDS
Detroit, MI
Lotus Notes Administrator Nov 1998 to June 1999
• Part of a team that provided Lotus Notes support for GM, GMAC and EDS customers.
• Served on a team that worked with the NAIU (North American Infrastructure Upgrade) project, which consisted of upgrading Lotus Notes from version 3x to 4.6, as well as consolidating our network from over 300 OS/2 servers down to 15 NT Domino servers.
• Implemented several system management tools to provide a more proactive approach to server administration and reduce server down time.
TEKsystems (Contract)
Southfield, MI
UNIX Store Support Technician Sep 1998 to Dec 1998
• Provided UNIX configuration support for the KMART pharmacy system upgrade project.
• Assisted in the transition from a Token Ring network to TCP/IP.
• Aided in network troubleshooting and configuration of IBM Netfinity 3500 servers and Dell workstations.
National Tech Team (Contract)
Southfield, MI
Systems Analyst
Intranet Site Designer
Zone Hotline Leader Nov 1997 to Sep 1998
• Served as a member of the Zone Field Systems Team, which developed an operating system for Chrysler, based on Windows 95 for use at 25 regional offices. This OS was rolled out to more than 20,000 end users on a Novell 4x network.
• Designed an Intranet site for these users to receive application help and upgrades for Lotus Notes. Some of the databases accessed though this web portal were created in Lotus Notes and web enabled.
• Responsible for the daily telephone support of these users on a customer hotline that received over 600 calls a month. The majority of these calls dealt with Lotus Notes messaging and database support.
Dynamic Technology, Inc.
Brighton, MI
Calibration Technician
Network Administrator
Web Site Designer Feb 1997 to Nov 1997
• Tested and repaired electronic test equipment. I also designed the company's web site and administered the Novell 3x network.
U.S. Navy
Electronics Technician Dec 1990 to Dec 1996
• Operated and maintained various electronic systems and several shipboard computer networks.
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